LiberNovo Reviews 

I want to start by saying that the agent who assisted me was genuinely helpful and professional; my issue is absolutely not with him.

My problem is with the company itself, and honestly, I am beyond disappointed. I am furious and completely dumbfounded by how badly this has been handled.

I ordered a white (Space Gray) chair and matching stool from Libernovo specifically for my daughter’s special day. I received a delivery notification this morning saying both items were out for delivery and would arrive today. I even rearranged my schedule to be home. When I got back, only the stool was at the door; the chair was missing entirely. Then I get an email saying “Your order has been fully delivered.” Fully delivered? Are you serious?

I immediately reached out expecting this would be fixed quickly; wrong. After multiple dropped phone calls and finally getting through on chat, the response was a casual “We’re out of stock on the Space Gray chair. Are you willing to wait until the end of December when it’s back in stock?” That’s it. No apology that actually means anything, no rush replacement, no offer to overnight a different color (like the Midnight Black that’s apparently in stock), no discount, no partial refund; nothing. Just “wait until after the holidays like a good customer” even though I already paid in full and this was timed for my daughter’s special day that is now ruined.

This is supposed to be a modern furniture company, yet your logistics and customer service are an absolute joke. I deeply regret not going with Herman Miller like I originally planned. I know their service, and this is light-years below even basic expectations.

A mistake with stock or delivery happens, fine, but to handle it with zero urgency, zero accountability, and zero goodwill when a child’s important day is on the line? Unforgivable. I am livid, and believe me, I will be sharing this entire experience, screenshots and all, on social media, review sites, and anywhere potential customers might see it. This kind of indifference is exactly why people warn others to stay away.

Extremely disappointed doesn’t even begin to cover it

I originally placed my order for the LiberNovo Omni Chair on October 27th. By November 7th, there had been no shipping update, despite the website’s 8-business-day delivery promise. Customer service was initially unresponsive—calls led to automated messages and hang-ups, with no tracking info or email updates. As this was a test purchase for a larger business setup, the lack of transparency was concerning.
Update: The chair arrived on November 10th. While it initially had a minor issue with the gas lift, Haley from customer service stepped in and got everything sorted quickly. The chair is now fully functional. It sits well, and the leg pedestal is decent—though I’d prefer a bit more cushioning. Time will tell how it holds up with daily use.
Given the comfort and the relatively minor tweaks needed to get it working properly, I’m updating my rating to 4 stars for now. I appreciate the resolution and hope the support experience continues to improve.