Liberty Mortgage Solutions Reviews 

195
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the team's exceptional dedication and professionalism. Customers frequently highlight how friendly and deeply knowledgeable the staff are, making complex property purchases feel remarkably smooth and straightforward. Reviewers emphasize that communication is consistently prompt, thorough, and clear from the very beginning until the final completion day. Many people also note that the advisers go above and beyond to find the best rates, answering every single question with genuine care and patience. Buyers truly appreciate the reliable support, noting that nothing ever feels like too much trouble for these dedicated advisers.

What people talk about most

Staff

Customers had overwhelming satisfaction with staff, noting they were super supportive, extremely... See more

Service

Reviewers mention positive feedback about service, noting that advisors are consistently responsive,... See more

Customer service

Consumers find customer service to be exceptionally supportive and professional, expressing deep appreciation... See more

User experience

Users describe satisfaction with user experience, highlighting smooth and stress-free processes from start to... See more

Response time

Reviewers highlight high satisfaction regarding the response time, noting that emails and inquiries are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zoe supported us from day one on our first home purchase and gave us exactly the reassurance we needed as first-time buyers. We honestly couldn’t have asked for better guidance. Even when she was out... See more

Company replied

Rated 5 out of 5 stars

Can't praise the service from Liberty Mortgage Solutions highly enough. Zoe was absolutely amazing from first contact and kept me informed and updated on every aspect of my mortgage and insurance. No... See more

Company replied

Rated 5 out of 5 stars

We cannot thank Zoe and Mhairi enough, they made our remortgage simple and stress free, always available to help and guide us with their professionalism and knowledge. This is our second time remortg... See more

Company replied

Rated 5 out of 5 stars

Words cannot describe how amazing Zoe and Mhairi are, me and my partner are both first time buyers, they helped us with everything especially after issues happened. They were super supportive and alwa... See more

Company replied


Company details

  1. Mortgage broker
  2. Insurance broker

Written by the company

Mortgage and protection advice with the customer at the heart of everything. First time buyers, home movers, remortgages, Buy to Let and Lifetime mortgages. Life and critical illness cover, family income benefit, personal income protection.


Contact info

4.9

Excellent

TrustScore 5 out of 5

195 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(195)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast efficient

Fast efficient, good communications, explained the process fully

1 May 2023
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Anne, thanks for the feedback

Rated 5 out of 5 stars

100% recommend

Liberty Mortgage Solutions have been great from start to finish. I tried several other mortgage advisors before finding them.

I am a self employed (musician) and have recently set up a new property company. After going round in circles telling several different advisors my life story only to be told they can get me 10k of a mortgage I was ready to give up.

Eventually I found Zoe and Mhairi at (Liberty Mortgage Solutions) and they were the first people to look at my case as a human and not just the "computer saying NO".

They have been really quick, helpful and friendly and gave a personal experience like talking to a friend on the end of the phone.

I will definitely recommend Liberty Mortgage Solutions to friends and family. We will be back for further business in the future.

20 April 2023
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Thanks for the feedback Andy and for taking the time. Zoe

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look