Liberty Mortgage Solutions Reviews 

194
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the team's exceptional dedication and professionalism. Customers frequently highlight how friendly and deeply knowledgeable the staff are, making complex property purchases feel remarkably smooth and straightforward. Reviewers emphasize that communication is consistently prompt, thorough, and clear from the very beginning until the final completion day. Many people also note that the advisers go above and beyond to find the best rates, answering every single question with genuine care and patience. Buyers truly appreciate the reliable support, noting that nothing ever feels like too much trouble for these dedicated advisers.

What people talk about most

Staff

Customers had overwhelming satisfaction with staff, noting they were super supportive, extremely... See more

Service

Reviewers mention positive feedback about service, noting that advisors are consistently responsive,... See more

Customer service

Consumers find customer service to be exceptionally supportive and professional, expressing deep appreciation... See more

User experience

Users describe satisfaction with user experience, highlighting smooth and stress-free processes from start to... See more

Response time

Reviewers highlight high satisfaction regarding the response time, noting that emails and inquiries are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zoe supported us from day one on our first home purchase and gave us exactly the reassurance we needed as first-time buyers. We honestly couldn’t have asked for better guidance. Even when she was out... See more

Company replied

Rated 5 out of 5 stars

Can't praise the service from Liberty Mortgage Solutions highly enough. Zoe was absolutely amazing from first contact and kept me informed and updated on every aspect of my mortgage and insurance. No... See more

Company replied

Rated 5 out of 5 stars

We cannot thank Zoe and Mhairi enough, they made our remortgage simple and stress free, always available to help and guide us with their professionalism and knowledge. This is our second time remortg... See more

Company replied

Rated 5 out of 5 stars

Words cannot describe how amazing Zoe and Mhairi are, me and my partner are both first time buyers, they helped us with everything especially after issues happened. They were super supportive and alwa... See more

Company replied


Company details

  1. Mortgage broker
  2. Insurance broker

Written by the company

Mortgage and protection advice with the customer at the heart of everything. First time buyers, home movers, remortgages, Buy to Let and Lifetime mortgages. Life and critical illness cover, family income benefit, personal income protection.


Contact info

4.9

Excellent

TrustScore 5 out of 5

194 reviews

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No recent history of asking for reviews

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4.9

All reviews

(194)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service From Start to Finish

I had a great experience with Zoe. She is extremely well organised, very responsive, and clearly knowledgeable about the whole process. She always took the time to explain everything clearly and worked hard to find the best possible options for me. I felt supported throughout and confident that she was doing her absolute best on my behalf. Highly recommended.

5 December 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Shanthi, thank you for your comments and it is a pleasure to continue supporting you. Zoe

Rated 5 out of 5 stars

Absolutely incredible experience with…

Absolutely incredible experience with Zoe and Mhairi. Extremely responsive, informative and helpful throughout our home buying journey, Highly recommended.

17 December 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Jay, thank you for your comments and has been a pleasure to help you both into your new home. Zoe

Rated 5 out of 5 stars

“Zoe and Mhairi were absolutely…



“Zoe and Mhairi were absolutely fantastic as our mortgage advisors. They were friendly, knowledgeable, and always quick to respond to any questions we had. They made the whole process smooth and stress-free, and we couldn’t be more grateful for their support. We would highly recommend them to anyone looking for excellent mortgage advice.”

11 December 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Ann, thank your so much for your comments. It has been a pleasure to help you into your new home and hope you will be very happy. Zoe

Rated 5 out of 5 stars

Highly recommend Zoe and Mhairi!

Zoe supported us from day one on our first home purchase and gave us exactly the reassurance we needed as first-time buyers. We honestly couldn’t have asked for better guidance. Even when she was out of office, Mhairi stepped in and offered the same level of care, which made us feel fully supported throughout. We couldn’t recommend them both enough!

11 December 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Christina, that you very much for your comments. It has been a pleasure to help you both and hope you will be very happy in your new home. Zoe

Rated 5 out of 5 stars

Top Class service from Zoe and Mhairi

As first-time buyers, we were nervous about the process, but our broker made everything smooth and stress-free. Zoe and Mhairi were incredibly responsive, always available to answer our questions, jump on a call if needed, and guide us through every step with clear explanations and genuine care. Their professionalism and support gave us confidence from start to finish. We couldn’t have asked for a better experience, highly recommend!

10 December 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

George, thank you very much for your comments. It has been a pleasure to help you both into your first property. Zoe

Rated 5 out of 5 stars

Zoe has been absolutely unreal

Zoe has been absolutely unreal! When I initially contacted Zoe, within less than an hour she had me a decision principle, then within a few hours an approved lender/illustration and in less than two weeks a mortgage offer.

I would highly recommended her and wish her all the best in her success as she is fabulous!!

10 December 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Shauni, thanks for your comments and a pleasure to help you into your first home. Zoe

Rated 5 out of 5 stars

I had an excellent Fantastic Experience With Zoe Cox & Her Team experience working…

I had an excellent experience working with Zoe Cox and her team on my mortgage.
From the very beginning, they were fast, organised and extremely helpful.
All my questions were answered clearly, every step was explained, and they supported me throughout the whole process.

What impressed me the most was how quickly everything was handled — I received my mortgage offer much sooner than expected.
Zoe kept me updated at every stage and made the whole process stress-free and straightforward.

I’m genuinely grateful for their hard work and professionalism, and I would highly recommend Zoe Cox and her team to anyone looking for a smooth and efficient mortgage process.

Thank you again for all your support!

27 November 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Catalin, thank you for your comments. It was a pleasure to help you and we do hope you will be very happy in your new home. Zoe

Rated 5 out of 5 stars

Truly the best

Zoe and Mhairi have been better in this processes than I could have ever asked for. Not only have they been extremely professional in everything they have done they have also been incredibly friendly and understanding making a stressful process easier to deal with. Our process took longer than expected but we weren't forgotten about and regular check ins still happened. When exchange and completion were finally arranged everything was sorted and in place promptly and the only issue we had (our error) was quickly resolved.
Overall they have exceeded every one of my expectations and been incredible to work with, I genuinely cannot thank them enough, I wouldn't hesitate to come back to them if needed in the future

25 November 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Jemma, thank you for your comments. I has been a pleasure to help you both and hope that you will be very happy in your new home. Zoe

Rated 5 out of 5 stars

Zoe an Mhairi have been incredibly…

Zoe an Mhairi have been incredibly helpful throughout the whole process of purchasing our new home! They are a credit to themselves!

22 October 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Lauren, it was a pleasure to help you into your first home. Hope you will both be very happy. Zoe

Rated 5 out of 5 stars

Great service

Zoe was fantastic with me throughout my whole process of attaining a mortgage. She made everything understandable and easy for me and was very patient with me in the process. Kelly was very helpful towards the end of the process also.

14 October 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Adam, thank you for your comments and it was a pleasure to help you with your first property. Zoe

Rated 5 out of 5 stars

Zoe and Mhairi were fantastic…

Zoe and Mhairi were fantastic throuought the process of securing my first mortgage. Zoe was always quick to reply to my emails, answer all of my questions or jump on a call to talk through the options. It made the process so much easier than it could have been, and I felt supported throuought.

8 October 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Isabel, thank you for your comments and a pleasure to help with your first home. Hope you will be very happy. Zoe

Rated 5 out of 5 stars

A pleasure to work with

From the very beginning both Zoe and Mhairi went above and beyond to make the process as easy as possible for us and were both a pleasure to work with.

1 October 2025
Unprompted review
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Reply from Liberty Mortgage Solutions

Kenny, thanks for your comments and a pleasure to help you all. Zoe

Rated 5 out of 5 stars

Fabulous and friendly service makes…

Fabulous and friendly service makes the process so much easier always there to answer any questions already recommended to friends and family a big thank you .

1 October 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Angela, thank you for your comments and always a pleasure to help. Zoe

Rated 5 out of 5 stars

Zoe and Mhairi Went Above and Beyond -Truly Outstanding Mortgage Advisors

As first-time buyers purchasing a new development home, we had an outstanding experience with Liberty Mortgage Solutions, and we cannot recommend Zoe Cox and Mhairi Bell highly enough. From start to finish, they were exceptional-professional, proactive, and genuinely committed to helping us. They worked tirelessly to provide the best possible options and went well beyond their responsibilities, tailoring everything to our needs and even dealing directly with the estate agents of the development, always putting our interests first.

When unexpected issues arose, completely unrelated to them, such as when we changed the plot and they had to start everything again from the beginning , both Zoe and Mhairi still gave more than 200%. They stepped in on our behalf to intercede, clarify, and carefully explain every implication with remarkable transparency and dedication. Their approachability, availability, and commitment to going the extra mile were outstanding. We are deeply grateful for their unwavering support and could not imagine going through this process without them.

1 October 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Ester, thank you so much for your comments. It was a pleasure to help out and secure your first property. Hope that you will all be very happy in your new home. Zoe

Rated 5 out of 5 stars

Fast, great communication , smooth! Highly recommend!

We had a fantastic experience with Zoe Cox to the begening and Mhairi Bell lateltly . From start to finish, their communication was clear, prompt, and professional. They kept us updated every step of the way and were always available to answer any questions we had. Thanks to their efficiency and guidance, we received our mortgage offer in less than two weeks — much quicker than we expected! We’re really grateful for their support and would highly recommend their services to anyone going through the mortgage process.

29 September 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Thank you so much for your comments. I was a pleasure to help you. Zoe

Rated 5 out of 5 stars

Thanks again to Zoe and Mhairi

Thanks again to Zoe and Mhairi for helping my family and I move house. Zoe is amazing at what she does, nothing is ever an issue and she always brings great professionalism and great knowledge of the market to ensure we are getting the best advise possible.

4 September 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Jason, thank you for your comments and always a pleasure to help. Hope that you will all be very happy in your new home. Zoe

Rated 5 out of 5 stars

Efficient

Zoe and Mhairi have made the process of buying our first home together stress free. Highly professional service provided.

14 September 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Fraser, thanks for you comments and a pleasure to have helped with your first home. Zoe

Rated 5 out of 5 stars

Mhairi and Zoe were great from start to…

Mhairi and Zoe were great from start to finish while helping me get my first mortgage, everything was done efficiently and I was always kept informed. Would definitely recommend!

10 September 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Thanks for your comments and a pleasure to have helped. Zoe

Rated 5 out of 5 stars

Super excellent service!

Super excellent service from Zoe and Mhairi! We have had Zoe and Mhairi supporting us with our first mortgage application, and now we have them again with our remortgage application. As usual, both of them are very professional, meticulous and attentive to our needs. They ensure there is no delay in our application and support us throughout with clear communication. They are also very transparent with how they earn their fees (which they earn from the lender) and there is no hidden fees involve. Special shout out to Zoe who ensure that we secure the best deal from the lender and even offer to review our protection policies. We highly recommend Zoe and Mhairi to our friends who need help with their mortgage application!

29 August 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Erny, thank you for your comments and always a pleasure to help you both. Zoe

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