License Tom Reviews 1,406

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional demeanor, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting the ease of installation and product functionality. However, some customers also noted issues with receiving the wrong product version or keys that were initially blocked, requiring further assistance from the support team. A few other people also felt that the process could be confusing, especially for those less tech-savvy, or experienced delays in getting their issues fully resolved.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent support, fast... See more

Response time

Clients share positive opinions on response time, with many reviewers consistently praising the quick and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, responsiveness, and... See more

User experience

Customers had positive experiences with user experience, frequently highlighting the ease of installation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Apart from my confusion between Key #'s, etc., the support was excellent and the professional/friendly way my solution was stated gave me confidence that I could finally get the product installed.... See more

Rated 5 out of 5 stars

Recently bought MS Office professional pro licence through Groupon at a huge discount from RRP and was surprised to find how easy it was to download the software from LicenseTom. Clear instructions fo... See more

Rated 5 out of 5 stars

After suffering though 3 failed PC installations for Win11, and attempting to install Office 2024. I turned to License Tom for help. Agent David was so very helpful and sympathetic. His help made my f... See more

Rated 5 out of 5 stars

I purchased a Microsoft office package a couple of years ago on Groupon and received super speedy support when I had trouble installing it myself. I'm not very tech savvy but the support team was very... See more


Company details

  1. Computer Software Shop

Written by the company

We are Microsoft partner and resellers. We offer over 1,000 digital products, covering the full range of needs for Windows, Mac, gaming consoles, tablets, and smartphones.

Why Customers Trust LicenseTom

Written by the company

Instant Digital Delivery
Receive your product key and instructions by email shortly after purchase. No waiting, no shipping — fast and simple access.
Reliable & Verified Service
We operate through established software distribution channels and work with trusted suppliers to ensure reliable products.
Support When You Need It
Our team is available to help with installation and activation, ensuring a smooth experience from start to finish.

Our Delivery & Support Guarantee

Instant digital delivery with support

All products are delivered digitally via email shortly after purchase, including your activation key and step-by-step instructions. If you experience any issues with installation or activation, our support team is available to assist you. If a product does not work as intended, we will provide a replacement or a suitable solution. We are committed to ensuring a smooth and reliable experience from purchase to activation.

Contact info

Promotion box for License Tom

Secure Software & Game Deals

Instant delivery • Trusted service • Support available

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast Customer Service, Great Product!

I purchased a Microsoft office package a couple of years ago on Groupon and received super speedy support when I had trouble installing it myself. I'm not very tech savvy but the support team was very patient and helpful throughout the process. Fast forward to more recently, I had been using Office with no issues on my personal computer until I had to completely wipe it and start over due to low memory. I reached back out to Support for assistance, and I was shocked but pleased at how quick I got a response back. I highly recommend License Tom and his team. They do everything they can to help!

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Office 2024

I ordered 2 versions of Office in 2025 from Groupon. One for me and one for my mom's computer. Its very easy to install and it works great. Do yourself a favor and buy it today!

2 June 2026
Unprompted review
Rated 5 out of 5 stars

License Tom- Perfection

License Tom provided exactly what they advertised without any hidden charges or attempts to upsell. Their service was prompt and the product works perfectly.

Customer service was excellent, providing simple instructions (for a guy too old to be computer savvy) and answers to my questions promptly.

I highly recommend this merchant.

29 May 2026
Unprompted review
Rated 1 out of 5 stars

Deceptive business practices

Deceptive business practices. In the ordering process it is not clear that you need to select the version in another area. Then you are sent an email saying if you need the Mac version, just reply to this email. The solution is to leave a positive review in order to get the product key for Mac instead of Windows. No thanks. You got my money. Hopefully this review helps a future customer.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Tom is probably one of the most honest…

Tom is probably one of the most honest people I have had the pleasure to work with in the past 10 years. His customer service and his timing on getting back to me with any questions is definitely the notch!!! Not to mention nothing but quality products!

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Downloaded the wrong version of MS…

Downloaded the wrong version of MS Office, via Groupon. I emailed the vendor to switch versions and they were extremely quick to reply with sending me the correct version. I’ve had friends use Groupon for software and they’ve always had a great experience.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Unbelievable Customer Service

I purchased the wrong license by mistake, and their customer support was unbelievably fast, on a Sunday, now I realized they sell a lot of licenses for many kinds of software, I will be using them from now on for my software licensing needs.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Mistake on my end fixed by merchant

I ordered a Microsoft package and I accidentally purchased it for Windows instead of Mac. They were very helpful and responded quickly. They also said they would exchange it for me with no additional cost. Great customer service.

30 May 2026
Unprompted review

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