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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the platform, primarily due to concerns about fair play and the presence of users playing at skill levels far exceeding their stated ratings. People often felt that the competitive integrity of the games was compromised, leading to a frustrating user experience. Additionally, some users found the staff's moderation practices to be problematic, with concerns about unfair bans and a lack of transparency. A small portion of people also felt that finding a game took an excessive amount of time, with opponents frequently stalling or not making moves. However, some reviewers did appreciate the website's interface, describing it as clean and convenient to use, and found the tournaments offered to be enjoyable.

What people talk about most

Website

People report negative experiences with the website. Many reviewers express frustration and dissatisfaction,... See more

User experience

Reviewers express significant dissatisfaction with the user experience. Many customers report encountering... See more

Product

Reviewers highlight ambiguous aspects of the product. While some customers appreciate the ability to play... See more

Competition

Users describe negative interactions with competition, citing a disheartening state of fair play due to... See more

Staff

Customers had negative experiences with staff, expressing dissatisfaction with unprofessional conduct and a... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I like chess. However, not a very well done setting. There should be a strict regulations working when players waste time, they don’t play to win but to annoy people making moves without tactics. Un... See more

Rated 2 out of 5 stars

The platform itself is fine and convenient to use. However the support service they provide is terrible. The only way to find a solution to any type of tech or service problem is through forum, but if... See more

Rated 2 out of 5 stars

Notwithstanding my game ended up normally, I got their stupid message to the effect that they promoted pleasant experience and had to time me out for "potential problem"


Company details

  1. Gaming services
  2. Board game club
  3. Game Shop

Information provided by various external sources

Free online Chess server. Play Chess now in a clean interface. No registration, no ads, no plugin required. Play Chess with the computer, friends or random opponents.


Contact info

1.9

Poor

TrustScore 2 out of 5

323 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Free, no adds and good chess

Simply astounding how ad-free websites are still out there with the aim not to earn money, but to provide the best chess experience. Lichess lives of donations, which are all spent on its servers, supplying it's users with absolutely free and ad-free chess. Not only can one play games, people can compete in tournaments, use an engine to look at an analysis board, get a rating, import games, analyze games, make and read studies, and do puzzles and other games to improve his chess.

23 March 2022
Unprompted review
Rated 1 out of 5 stars

AVOID LICHESS!!!!

after i report to the site ABOUT SOME cheaters ths is the answer that i received... this guys of lichess are ridicolous amusing:

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Accusing other players of using computer assistance or otherwise cheating is not acceptable on Lichess. If you are confident that a player is cheating, use the report button on their profile page to report them to the moderators.
Please note that repeated violation of this policy will result in loss of communication privileges.
-----------------
NOT ACCEPTABLE? LMAO i don't give a sh&& if for you is not acceptable, if the player CHEATING... CHEATING, THIS IS THE MOST STUPID ANSWER I EVER READ
ahahah RIDICOLOUS

27 February 2022
Unprompted review
Rated 2 out of 5 stars

Time clocks are not the same for everyone

Ok at first until you realize that the entire site is a scam in the sense that the time on the clocks is different for every player. So some players are faster, but most are slower. Also the rules of conduct are arbitrary like on Facebook and it’s rife with cheaters.

7 February 2022
Unprompted review
Rated 5 out of 5 stars

Great open-source chess platform

Great open-source chess platform. Extremely easy to set up an account and track your progress in different types of game setups. I almost want to say it's "too easy" and therefore quite addictive!

There is no paid version so the training features are limited but the engine is very strong and the puzzles training feature is excellent.

22 December 2021
Unprompted review
Rated 1 out of 5 stars

Full of cheaters and lichess bans for…

Full of cheaters and lichess bans for no reason at all asking all the time for donations and doing nothing I even donated 10 dollar. Bunch of dumb ass devs running the website better use chess.com much better website with fair rules.

7 December 2021
Unprompted review
Rated 1 out of 5 stars

Beware Zero contact/support

Beware--zero support = abuse+cheating.

So lichess is a chess platform..which offers easy to play "free" 1 button to play chess matches...and allows you to watch other players/top players. All seems good and your probably even tempted by the numerous "reminders" to donate to lichess while playing.

However then you find yourself in need of an actual support...eg email or such...and you realize that there is zero support on the website. just a faq in the contact us part and an option to "report users for cheating". there is no way to actually discuss or get help with any issue.

This enables for abuse by discord "moderators" who can ban you from site or limit you for no reason...with no accountability. The motto from moderators from lichess is "dont like it ...then go on a different site"

So yes i did do that
This is why i stick with chess.com and other more reputable sites...as you can actually get hold off people if a situation ever arises and they have actual contactable support.

Lichess.org pushes for donation while providing zero email or customer support.

15 November 2021
Unprompted review
Rated 1 out of 5 stars

Simply dont play on this site

Simply dont play on this site. I played some games. In 4-5 cases when I lostvthe game, the opponent sent abusive mesaages like "go lick dog" , motherf@@ker, ass@hole and what not. These players threw messages even after I got beat which shows level of arrogance of people playing at this site. Players here dont play to enjoy but to humilate others by beating and then abusing.

However lichess does not even do anything about such players. They are not banned and not even warned. Even there is no option to disable chat. This site only attracts low lives and pathetic people who have nothing to be proud about except winning the game.

16 July 2021
Unprompted review
Rated 5 out of 5 stars

Love the site

Love this site. Very fast, unranked and ranked play, and free lessons. Used them a lot when I was active in chess.

16 July 2021
Unprompted review
Rated 1 out of 5 stars

Child banned without giving reason or legitimate chance to appeal

Absolutely disgusted that my 15 year old son had his account banned for “cheating” but lichess wouldn’t even say what he’s actually accused of. He is a 15 year old county level player who has won local tournaments and qualified for regional finals but, after playing well in an online tournament his account was marked as banned for violating lichess rules. No information was given to say why. We used the lichess “appeals” process to deny any cheating and ask what the accusation was but the reply was simply “we say he’s banned and you can’t ask us again”. How is this any way to run a chess website and to treat youngsters? And as a result of this, he can no longer play in county tournaments, his club tournaments or the regional finals he just qualified for and that we have paid for. Absolutely disgusting. I can only hope that this hasn’t killed his interest in chess and that we can move back to live tournaments soon and this site becomes irrelevant.

1 July 2021
Unprompted review
Rated 1 out of 5 stars

No administration

One of the worst sites where there is no consequences for bad behavior or cheating. There is absolutely no service and if there is any, they dont care. There are so many players with bad behavior that should get some kind of ban, but nothing is done. They have a system so you can report others, but nothing ever happens.

And they have a bad connection and when you point it out, they just blame you. My connection is really fast and reliable and I monitor it all the time and even then they blame me. Such a weak service. They should just admit fault and compensate.

22 June 2021
Unprompted review
Rated 1 out of 5 stars

Terrible service and nonhuman sensibility

Lichess sent me a very sleazy automated message claiming I falsely accused someone of cheating. Even though that person had their account closed in the same day. But apparently me trying to help others by reporting their games is a violation. Lovely moral to teach people. For this reason I rate you zero if I could.

15 June 2021
Unprompted review
Rated 5 out of 5 stars

Lichess is the best site ever

Lichess is the #1 site ever. They are seriously underrated. They give you everything for free, and if at all they ask for money, they do it very kindly, and not harassing you. They have 100% respect of your privacy. Their customer service replies within 48 hours. Even if you get banned, it isn't 100% banned. Eg: If you get banned for cheating, you can still chat and getting chatbanned, you can still play
They also included everything about appeals

13 May 2021
Unprompted review

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