My order came in two weeks. The dress looks beautiful i got the blue maxi draped dress with a choker collar. The fit is perfect and I am a true size medium. I have no complains other than that there w... See more
Company replied
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Review summary
Based on reviews, created with AI
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Based on these reviews
I ordered a dress from Lichi and was so impressed-not only with the quality and fit, but also with the whole unboxing experience. The dress arrived beautifully packed and even had a subtle, elegant sc... See more
Company replied
Came in four days which was a shock because I don’t live in Dubai. Quality was amazing and looked exactly like the pictures. True to size, and customer service was so good at answering my questio... See more
Company replied
I absolutely love Lichi! The quality, the fit, and the overall style are just perfect for me. Every time I wear something from Lichi, I get compliments - even my friends joke that I’ve been wearing o... See more
Company replied
Company details
Written by the company
Lichi is a fashion brand which explores, inspires, and operates worldwide. Lichi aims to combine everyday practicality with stylish essentials bringing fashion to you with great finesse at the heart of every item we create. All of our products are designed in-house and we are incredibly proud that we can continuously deliver fabulous new fashion to you online. Satisfying and exceeding our customers’ expectation is always at the heart of all our work.
Contact info
4.4
Excellent
310 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Lichi is my new favorite brand
Lichi is my new favorite brand! All purchases I have received were very pretty, and I fell in love with each item. Now I follow the brand and eagerly await each new collection to add more wonderful Lichi pieces to my wardrobe 🤩
16 January 2025
Unprompted review
Reply from Lichi
Dear Anita,
Thank you so much for your review! We are extremely happy you enjoyed your order. Our team can not wait to assist you again whenever you need it!
Favorite brand
Favorite brand! Price, quality and style are excellent! I am very happy that I can order from another country.
28 January 2025
Unprompted review
Reply from Lichi
Dear Alena,
Thank you so much for your kind review! We are immensely happy to hear that you enjoyed your experience with Lichi. We can not wait to see you among our customers again!
I love this brand,to me everything is…
I love this brand,to me everything is perfect 😍🫶🙏🏻
27 January 2025
Unprompted review
Reply from Lichi
Dear Soodeh Razavi,
Thank you for your kindest words! We are immensely happy shopping with us met your expectations!
I recommend shopping al Lichi
I recommend shopping al Lichi, the clothes arę of great qualitly, I am very satisfied, I will definitely come backup to shop
19 November 2024
Unprompted review
Reply from Lichi
Dear Magdalena,
Thank you so much for your kind review. We are happy to know shopping with Lichi has met your expectations! We can not wait to see you among our customers again.
I’m very happy of my order
I’m very happy of my order.
This was my very first order and I have no words. The quality of the dress is amazing, the delivery has been in 1 day after the expedition. The service support via WhatsApp was so reactive.
Thank you very much.
Luiza
6 November 2024
Unprompted review
Reply from Lichi
Dear Luiza,
Thank you so much for taking your time to write this insightful review! We are pleased to know you had a great experience with Lichi! Our team can not wait to assist you again whenever you need it.
Excellent clothes
Excellent clothes, so elegant and beautiful. A bit long to wait for the order, but definitely worth it ✨
2 September 2024
Unprompted review
Reply from Lichi
Dear Customer,
Thank you for leaving your kind feedback. We are immensely happy to hear that you enjoyed your experience with Lichi. We are looking forward to seeing you among our customers again!
I love Lichi
I love Lichi. Always have!!! Such good quality and beautiful items.
15 September 2024
Unprompted review
Reply from Lichi
Dear Olivia Stinton,
Thank you so much for your kind review! We are immensely happy to hear that you enjoyed your experience with Lichi. We can not wait to see you among our customers again!
Incredible dress
The midi red dress I bought was super pretty! The fit was perfect and I made great photos wearing it on my birthday. Definitely one of the best stores for any occasion you have. Highly recommend)
25 August 2024
Unprompted review
Reply from Lichi
Dear Customer,
Thank you so much for your review! We are pleased to know you had a great experience with Lichi! Our team can not wait to assist you again whenever you need it!
I had an excellent experience !!
I had an excellent experience that dress I just booked is absolutely beautiful I booked it for my bachelorette party and is absolutely stunning and trendy very good materials and it fits absolutely perfectly!!!
5 August 2024
Unprompted review
Reply from Lichi
Dear Alejandra Cuervo, thank you for your kindest words! We are immensely happy shopping with us met your expectations!
I will not order from them ever again…
I will not order from them ever again and I do not recommend you. "Exclusive shop", the prices are what you can see, though the quality is not that awesome. In a shop like this the dress should fit amazingly and unfortunately, this is not the case. Obviously it is very easy to take the money but to return it, is a tragedy. Unless you text them, you will not receive the refund. What a joke considering a shop like this. I thought the reputation would be important to them but I guess it is not. They can apologise but I do not really care about the apologies, it is unacceptable to ask for MY OWN money back. I just hope to receive the refund in the actual dates they provided and I will not have to report it.
24 July 2024
Unprompted review
Reply from Lichi
Dear Piotr Opiela,
We noticed you left a review on Trustpilot.com. We are extremely sorry to hear of the upset caused through your shopping experience with us.
We are striving to process returns within the fixed period, however, the refund processing time can be slightly increased due to a great amount of returns, we are doing our best to process all the transactions as soon as possible. Thank you for patience! We are very sorry for the inconveniences caused.
According to our information, the funds have been charged from our account. Please kindly expect the funds to be credited within 1-3 days. The receipt was sent to you via e-mail.
If you have any questions, you may always e-mail us at support@lichi.com or message us via Whatsapp (19706609555). We are immensely sorry for any inconvenience in the meantime and hope to have this sorted for you as soon as possible!
Kind regards,
LICHI
I want to express my gratitude to you…
I want to express my gratitude to you for having such wonderful dresses. The quality and style of your clothing are very good. I appreciate it very much. Thank you!
4 July 2024
Unprompted review
Reply from Lichi
Dear Tanzila,
Thank you for your feedback! We are immensely happy you enjoyed shopping with us! We are looking forward to seeing you among our customers again.
Reply from Lichi
Dear Theresa,
Thank you so much for your review! We are happy to know shopping with Lichi has met your expectations!
I'm in love with my dress
I'm in love with my dress! It's so gorgeous❤️🔥 Thank you very much!
11 June 2024
Unprompted review
Reply from Lichi
Dear Anna,
Thank you for sharing your experience with us and the community! We are happy you enjoyed shopping with us and can not wait to serve you again.
The variety on beautiful clothing is…
The variety on beautiful clothing is amazing! I am stunned by how wonderful my items are. I had some trouble with finding my size and they help me out perfectly. It fits like a glove, I love how detailed they're with their description about the clothes. Can't wait to wear my outfits all throughout the year.
7 June 2024
Unprompted review
Reply from Lichi
Dear Amber,
Thank you so much for your kind feedback! We can not wait to serve you again and delight you with our clothes!
In love with this store <3
In love with this store! The quality and fabric are insanely beautifulllll, I purchased their most recent set from their collection in all its three colors, beige, cream, and light blue, and would buy every color if they have it. Just amazing <3
31 May 2024
Unprompted review
Reply from Lichi
Dear Diala,
Thank you so much for your kind words! Your feedback made our team very happy. We are glad to know shopping with Lichi has met your expectations!
I ordered a dress
I ordered a dress, it came, but the size did not fit. I contacted support, they quickly answered all my questions and helped with the return of the dress. They sent a different size, it fit perfectly! Many thanks to the store and the support service 🥰
26 May 2024
Unprompted review
Reply from Lichi
Dear Erik,
Thank you so much for your kind review. We are happy to know shopping with Lichi has met your expectations! We can not wait to see you among our customers again.
the dress matches the photo
the dress matches the photo, very good quality material, the dress is simply beautiful
29 April 2024
Unprompted review
Reply from Lichi
Dear Weronika,
Thank you so much for your feedback, we are happy you had a great experience with Lichi! We can not wait to delight you again in the future.
terrible experience with support
There were problems with support, which ignored issues regarding the delivery of goods, but now the problem has been resolved.
25 April 2024
Unprompted review
Reply from Lichi
Dear Marina,
Thank you for your feedback! We are extremely sorry to hear of the upset caused through your shopping experience with us.
We have already contacted you via e-mail with a solution. Please accept our sincere apologies for the inconvenience caused! Customer satisfaction is our top priority and we will do our best to resolve the situation.
If you have any questions, you may always e-mail us at support@lichi.com or message us via Whatsapp (19706609555). We are immensely sorry for any inconvenience in the meantime and hope to have this sorted for you as soon as possible!
Very pleased with my purchase
Very pleased with my purchase. The quality and look of the dress is amazing. Wish there were more dresses in my size so I can purchase more from this company. Keep it up!
20 January 2024
Unprompted review
Reply from Lichi
Dear Customer,
Thank you so much for leaving a review, it means the world to us! We can not wait to serve you again and delight you with Lichi fashion!
Amazing quality
This was my first time ordering a dress at Lichi because I was never sure how the size would fit, but I received my dress yesterday and I fell in love with it! It’s so beautiful and the quality is amazing! Thank you, Lichi! I will definitely order more!😍☺️
24 April 2024
Unprompted review
Reply from Lichi
Dear Customer,
Thank you so much for your review! We are immensely happy you enjoy shopping with Lichi, and we are looking forward to delighting you with our clothes in the future!
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