Lichi Reviews 310

DO NOT WASTE YOUR TIME SHOPPING HERE!
I have been back and forth with them via emails since 3 weeks ago regarding my refund. Firstly, they have advertised items that were not available!!! They emailed me 3 weeks ago saying that the items were not available so I requested my refund. Since then they have said they will issue a refund even going to the extent saying it had been processed to now suggesting they’re not able to issue a refund due to technical issues!!! They are instead offering 15% discount on future purchases, which of course I am not accepting!! They have taken my money, not sent the clothing item's I have paid for and are refusing to issue a refund now!!

I don't know how long you can wait for a package these days. I placed an order on April 3rd, it's April 17th now, and I have no information about my purchase. Seriously - unacceptable! Other companies have no problem with shipping within 4 days... Tracking doesn't work, customer service just repeats what I've already read in the comments, saying the order is "on the way" without providing any details 😂

PS The instructions to write on WhatsApp are absurd, this is not how you treat a customer, so please don't ask for that. Either give me the order or refund my money.

Order #1453017

An order for 2 dresses was placed on February 26th. After waiting 45 days for the status of the second dress to be updated from the (as of this morning) "preparing" status, I emailed lichi to seek assistance.

I was told that the missing dress, "Maxi Dress with Loose Cape," has been out of stock despite it currently being sold on their website and advertised across social media. They stated they initiated the return last week despite no return being made and provided no proof of their initiation of a return.

Exacerbating the unprofessionalism of the issue is the @lichiarabia account deleting a comment on the post advertising this dress for purchase on their website when I acknowledged that I am currently being told it is out of stock.

I had a problem with the refund. They received my return package on march 19th and I waited for the refund till april 12th… When I ordered the dress I was texting Lichi on whatsapp and they replied really fast but when I first asked about my refund they ghosted me 😂 I had to write many e-mails just to get my money back… At first they told me to wait 8-10 days for the refund, then another 3-5 days and another… The dress itself didn’t fit me well, it was weirdly made, but the material was good (that’s why I give them 2 stars). I waited a long for the package (like other people in the comments) but Lichi informed about this in advance. I will never order from Lichi again.

I am disappointed I sent the order back using the shop's etiquette and since I sent the order back I have neither received the money nor a reply to my 6th e-mail, I feel cheated.

Thank you for your reply ,
I am waiting for the return , if everything is returned I will change my opinion.

I placed an order on March 24th, and until now I have not received any information about the shipment or an email response about when I can expect the shipment. I do not recommend, zero respect for the customer.

I ordered things a month ago, no response about shipping. After that I wrote an email to support and got a reply that they apologize and are already sending me the order, another week passed and out of 5 ordered products I got only one. I wonder where the other clothes went.
How can I comment on this ? Never again, just hoping for a quick money refund.

I’m do ordering from America. I’m was surprised I get one of the order during 5 day. Dress is so so amazing, and suits very well. I’m happy I found your page. Waiting for the next my parcel. Thank u @lichi.com

Thank you. The dress arrived today. The material is very good and the quality is excellent
Thanks Lichi

Submitted order: 12/3
Order received: 18/3 and 24/3

I am residing in the UK and the order took less than 14 days to reach me once ordered as per their policy.

Not going to lie i was really skeptical about the website after reading the reviews. The good reviews were also given by people with only just 1 review. Despite all that, i still received my order. My only comment is that, i bought 3 items and the jacket was missing the spare button which should come with the jacket since it gave me an empty pouch meant for the spare button. Quality is splendid so it aligns with what i paid for regardless. Customer service replied me fast too both on Whatsapp and email. So kudos for that. I might return again.

Everything was super great...
We are thankful for your kind services and the best of the best quality of the clothes...

The dress is perfectly fits.. the fabric also is amazing! the exchange process was so easy and fast. I wish if you can provide sizes for petite also.

My favorite shopping app!! The dresses always perfect, beautiful and sizes always fit me!! The best customer service I’ve seen! Thank you !!

I bought here a New Year's dress and super satisfied with it. It looked unique and beautiful. Highly recommend this online-store!

I have never had such a horrible experience with a company, I strongly advise to choose a different shopping site unless you have time and money to waste. I have made a purchase on the 11th of December, I have received a confirmation e-mail and information that I will receive a tracking notification as soon as the parcel is transferred to a delivery service. I understand it's a busy month but I did not receive the tracking notification, so I contacted the company again on the 21st of December, they confirmed that the order has not been shipped and that it is currently in transit towards a shipping point. I have not received a notification (no, it was not in the spam folder) because the parcel has still not been sent out (after 3 weeks of waiting), so I requested a refund on the 31st of December. I even had problems with the refund, I had to contact them again because on the 16th of January I still had not received my refund and I was informed that the company had technical difficulties. Fortunately, after a long wait I did receive the refund, after 3 weeks of requesting one. Overall, I am appalled by this experience, the items are moderately priced, therefore I had my hopes up. However, the fact that my order was never sent out and I had to contact the company first every single time that something went wrong on their end proves that this company is a complete scam and I would avoid it all costs. I wish I read the truthful reviews beforehand. The company never offered any compensation, not even a discount, I am just lucky that I managed to receive a refund after over a month long wait.

The most beautiful and unique dresses I ever found! Ordered my New Year dress and it fits perfectly, looks amazing, quality is so good! I was worried if I will get my order in time, but it took only 10 days and I received my order right a few days before the night, which is great. Very satisfied with the service and products :)

I have been shopping with this brand since 2020 and I can safely say it has become my favourite place to find wardrobe staples! It can be a little on the pricier side at times but the high quality and articulate designs make it worthwhile. As I've done all my shopping online, at times the sizing can be tricky but aside from this I am not understanding all the negative reviews surrounding this brand!

Dieser Fashionstore ist wirklich bezaubernd! Ich liebe es! Ich wünschte mein ganzer Kleiderschrank wäre voll mit diesen einzigartigen Styles🤍🤍💫

And amazing quality, i have two dresses and a skirt and some other pieces too. I wear them a lot and they are still in very good shape which I can dream of🪷it’s a reward to wear it SERIOUSLY 🧚🏼

in love, Mari

Order № 1360397
Have emailed them so many times - delivery said 3 days ..
no reply - no order
They have sent a tracking no. And when you click it, it says processing 🥹
Zero replies

I love the design and quality of the clothes. Have ordered several times, and it came on time, the customer care at Lichi is very helpful. Can't wait to have a new piece of clothes in my wardrobe.