Lifeconnect24 Reviews 

1,426
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 334 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the friendly and knowledgeable staff members who provide comforting support and guidance during difficult situations and emergencies. Many people also note that the process of setting up the new equipment and testing the devices is remarkably straightforward and efficient. Some people were dissatisfied with exceptionally long waiting times when trying to reach customer service via phone lines. Additionally, a few customers experienced frustrating equipment failures and unexpected delays when waiting for their replacement alarms to arrive. Others mentioned that managing annual subscriptions and communicating changes can sometimes cause unnecessary confusion and communication hurdles.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with many consumers praising the helpful staff and peace... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as kind, empathetic, and... See more

Customer service

Consumers find customer service to be ambiguous, as some reviewers praised caring and professional call... See more

Product

Customers had ambiguous experiences with product, as while some reviewers reported serious technical failures... See more

Customer communications

Clients share ambiguous opinions on customer communications, noting long wait times and unreturned calls when... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Alarm failed to work on 3 occasions. Each time the company resolved the problem quickly and efficiently but worrying for my mother that it failed when she needed it. Unit and wrist band were replaced... See more

Rated 4 out of 5 stars

Excellent staff (when you get to speak to them) - but the wait time to get through is still not good although slightly better than last year which was terrible The ring back is good but when you have... See more

Rated 3 out of 5 stars

From initial call in Nov 2024 to set up no issues at all response to alarm activation and testing the same. However, a year into the service the yearly cost rose by £94 and there was no communication... See more

Rated 3 out of 5 stars

I find the alarm too sensitive.The press button is too prominent,and accidentally calls for assistance. I have tried the neck pendant and the wrist. I have to place it in site of where I am,which is d... See more


Company details

  1. Emergency care service
  2. also in
  3. Emergency Call Box
  4. Emergency department
  5. Home Help
  6. Medical Equipment Supplier
  7. Mobility equipment supplier

Written by the company

LifeConnect24 is a national telecare provider supporting our customers to maintain their independence by enabling them to stay safe at home and on the go. A personal alarm from LifeConnect24 provides 24-hour support at the press of a button, giving our customers and their families reassurance that help is at hand should they need it.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 24% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,426)

315 reviews in the last 12 months

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Rated 1 out of 5 stars

Update on review of 28th April 2026

Further to my review of 28th April, and another 5 phone calls made, I am still waiting for a prepaid returns label to be emailed to me, (something that can be done in 5 mins -it's not rocket science!). I have asked for a contact name/number/email address for a manager or someone to complain to. They said they raise a complaint their end and someone will call back. Still have heard nothing. Meanwhile they are holding my money and my refund is no where to be seen. My only other option now is to take this matter to the ombudsman or small claims court. THIS COMPANY IS RUBBISH & DO NOT RESPOND TO EMAILS, PHONE CALLS OR EVEN BAD REVIEWS! STAY AWAY FROM THEM!!
I wish I had never come across this company. I have had to make numerous phone calls since the 4th April and still they have my money. They should not be allowed to pose as an Irish company with an .ie website and have all price in euro, when they are not in the country. THIS IS AN ENGLISH BASED COMPANY!! And despite what they claim, they are not the leading alarm people in Ireland.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Although my emails were not acted on, when I rang customer services, the nice lady immediately arranged to send off a replacement watch which I received within 24 hours. Excellent service.

29 April 2026
Rated 1 out of 5 stars

They can’t cancel

Told your company many times my grandad had passed away. I asked then I demanded you too cancel the plan but you didn’t care because I’m not the account holder .im still working out how to cancel then plan because my grandad is dead and he is the account holder after weeks of no reply you try and take money for another year lucky I blocked all purchase from your company.now you are send another alarm for him to use no idea why?????

28 April 2026
Rated 5 out of 5 stars

Easy setup

Easy setup, gives you piece of mind at a reasonable price. Their customer service is uk based and great. When testing the alarm they respond in under a few seconds. Very reassuring

14 April 2026
Rated 5 out of 5 stars

Absolutely amazing service from Andy

Absolutely amazing service from Andy! Couldn’t have been more helpful. So professional, friendly and went above & beyond! Fantastic customer service ⭐️
Real credit to the company…very happy customer 👍 thank you Andy Wilson from Retentions

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Peace of Mind.

I don’t have Digital Voice yet, so was worrried it might not work.
It works very well. Calls use broadband and if that fails there are TWO sims to connect to any network. ❤️

9 April 2026

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