LiFE Residential Reviews 

6,501
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 241 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and efficient service, noting that property managers communicate clearly, maintain high professional standards, and always resolve daily issues promptly. However, some customers also noted that communication can occasionally be very slow and certain maintenance requests are left unattended for extended periods. A small group of people experienced frustrating delays during property enquiries and felt that their specific concerns were handled poorly by the management team. Reviewers mentioned encountering difficulties with unresolved complaints and a lack of proper attention given to urgent property repairs.

What people talk about most

Staff

People report positive experiences with staff, describing them as exceptionally helpful, responsive, and... See more

Service

Customers consistently note positive experiences with service, highlighting that staff members are... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply split opinions reported. Many... See more

Response time

Customers had positive experiences with response_time, frequently praising staff members for being prompt,... See more

User experience

Consumers find user experience to be mixed with contrasting opinions. Many reviewers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Amalie, Molly and Charlie for your amazing support throughout the purchase of our property. You chased things when needed and, frankly, did a lot of hand-holding along the way, which we g... See more

Company replied

Rated 5 out of 5 stars

From viewing to offer accepted very quickly! We wanted to use end of the year holidays to find our first home, and LiFE Residential (Amelie) manage to squeeze a viewing just before Christmas of some... See more

Company replied

Rated 5 out of 5 stars

Life residential have been great since we started renting one of their properties over 2 years ago. They have supported us throughout with contract renewals and making sure any problems within our fla... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Ms. Breje during her visit on our flat. She conducted the inspection with a high level of professionalism, courtesy, and efficiency throughout the appointment. Com... See more

Company replied


Company details

  1. Estate Agents

Written by the company

We let, sell and manage over 4,500 residential properties across London. Whether you're selling up a family home or moving to the capital for the first time, we are here to help you with your property adventure.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(6,501)

226 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Molly Tilley is awesome

Molly Tilley is extremely responsive, knowledgeable, proactive, handling every details with absolute professionalism. She went above and beyond to ensure my transaction went smoothly, always keeping me informed and looking out for my best interests which took all the stress out of the process. Exceptional service from start to finish! Five starts all the way! Highly recommend!

2 June 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Keith, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Rated 5 out of 5 stars

Luca came for a regular flat inspection…

Luca came for a regular flat inspection today. He was very polite and attentive, asked if there were any issues which I found helpful.

2 June 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Viktoriia, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie

Rated 5 out of 5 stars

Luca Safari was completing our yearly…

Luca Safari was completing our yearly inspection. He was polite, respectful, and appeared to genuinely care about any concerns we had in relation to the flat.

29 May 2026
Unprompted review
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Reply from LiFE Residential

Dear Raenne, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Rated 5 out of 5 stars

Professional service

Jess provided a very professional service and good advice through the tenancy process

28 May 2026
Unprompted review
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Reply from LiFE Residential

Dear Rachel, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie

Rated 5 out of 5 stars

Quick and professional service

Quick and professional service! Tamara Dos Santos, the agent who visited today, was very attentive and professional. She carefully inspected the entire flat and thoroughly tested the fire alarm. Excellent service — efficient, professional, and reliable. Thank you

28 May 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Rated 5 out of 5 stars

Exceptional Service from Riley Buckley

Exceptional Service from Riley Buckley

I would like to express my sincere appreciation for my Senior Property Manager Riley Buckley at Life Residential.

Having worked with several property managers before, I can confidently say Riley is the best. She is kind, thoughtful, proactive, and highly responsible. She handles all my enquiries and property matters efficiently and always keeps me well informed of any updates or issues.

Her professionalism and reliability give me great peace of mind as a landlord. I am very grateful for her hard work and feel very lucky to have such a dependable and outstanding property manager.

28 May 2026
Unprompted review
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Reply from LiFE Residential

Dear Mandy, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

Rated 5 out of 5 stars

Great FTB experience thanks to Amalie and Molly

I am a FTB who bought a flat through Life Residential Canary Wharf. Amalie was very patient and helpful in guiding me through the purchase process. Molly always stayed on top of the communication and made sure the chain progressed in a timely manner. Communication from both was consistently good throughout. Both Amalie and Molly are very professional and helped made this naturally stressful time for me much more manageable. I would highly recommend their service!

26 May 2026
Unprompted review
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Reply from LiFE Residential

Dear Jeanie, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

Rated 5 out of 5 stars

Luca Safari is an excellent staff

Luca Safari is an excellent communicator and provide an amazing customer service when he come over for inspection. Amazing lad.

22 May 2026
Unprompted review
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Reply from LiFE Residential

Dear Alvin, Thank you for taking the time to leave a wonderful 5* review. Luca will be thrilled to read your kind comments. Kind regards, Katie

Rated 5 out of 5 stars

Luca Safari is very professional and…

Luca Safari is very professional and efficient. He takes every small detail seriously, and communicating with him has been a pleasure. Many thanks!

22 May 2026
Unprompted review
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Reply from LiFE Residential

Dear Heng, Thank you for your lovely words and for leaving a 5* review. Kind regards, Katie

Rated 5 out of 5 stars

Life Residential lettings experience

I made an investment in the UK residential properties 8 years ago, and Life Residential have been my letting and management agent since then. I have been always happy about their services, especially lately when there have been quite a few legal changes effecting tenancies.
Life Residential lettings (senior lettings consultant Amrita Rathod) have been extremely good in explaining everything concerning my tenancies in an efficient and professional way which saved me a lot of time and helped me to take the right decision. All my queries were answered quickly, in a concise and informative way.
I would gladly recommend Life Residential to any landlord who needs impeccable professional services in lettings and management.

4 May 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Elena, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

Rated 5 out of 5 stars

The requirement from Luca is clear and…

The requirement from Luca is clear and easy to cooperate with.

20 May 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Luca (Safari ) during a recent flat inspection. He was polite, professional, punctual, and respectful of my home. He explained everything clearly and made the whole inspection process smooth and stress-free. I also really appreciated that he agreed to help me communicate with the landlord about rearranging the furniture. His friendly attitude and willingness to help made a big difference.

20 May 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Katie

Rated 5 out of 5 stars

Great experience with our property…

Great experience with our property inspection by Luca Safari, from the Greenwich branch, who was efficient and friendly throughout the process!

20 May 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Gabriel, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie

Rated 5 out of 5 stars

Professional and efficient

Amrita made my tenancy renewal process seamless. She was very efficient and professional in sorting out the renewal process.

19 May 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Amit, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

Rated 5 out of 5 stars

Swift Help

Amrita Rathod has recently helped us to renew our tenancy agreement swiftly at our full satisfaction. Thanks to Amrita and Life Residential. Well done!

20 May 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Leung, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Rated 5 out of 5 stars

Esmee in Greenwich is a star!

Esmee in Greenwich is always so receptive to our asks and does her best to ensure good communication and mediation between myself and the landlord. She's well mannered, professional and most importantly, fantastic at her job!

18 May 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Beth, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

Rated 5 out of 5 stars

Quick, efficient, easy

Our property manager Breje is great. Very helpful, personable and efficient with assistance when needed.

15 May 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Soren, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Rated 5 out of 5 stars

A reliable property manager

I thank our property manager - Ms Zoe Zenonos very much for her most experienced and professional management of my property. I had recently experienced water leakage in my bathroom, and Zoe co-ordinated different parties to get the repair promptly fixed, our repair cost fairly recovered from insurer, and our tenant well managed. Zoe always responded quickly and we can leave her to manage our flat with peace of mind.

30 April 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma

Rated 5 out of 5 stars

I had a fantastic experience with Luca…

I had a fantastic experience with Luca Safari.

He was incredibly understanding, professional, and pleasant throughout our interaction. He took the time to explain everything clearly and provided a straightforward plan of action that made things much easier to deal with.

Genuinely one of the most helpful and reassuring people I’ve dealt with.

15 May 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Rated 5 out of 5 stars

Thank you Amalie

Thank you Amalie, Molly and Charlie for your amazing support throughout the purchase of our property.

You chased things when needed and, frankly, did a lot of hand-holding along the way, which we greatly appreciated. Thank you for making the process feel much easier and more manageable.

11 May 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Martin, It’s great to hear that you have had a brilliant experience with our Canary Wharf office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma

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