LiFE Residential Reviews 

6,501
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 241 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and efficient service, noting that property managers communicate clearly, maintain high professional standards, and always resolve daily issues promptly. However, some customers also noted that communication can occasionally be very slow and certain maintenance requests are left unattended for extended periods. A small group of people experienced frustrating delays during property enquiries and felt that their specific concerns were handled poorly by the management team. Reviewers mentioned encountering difficulties with unresolved complaints and a lack of proper attention given to urgent property repairs.

What people talk about most

Staff

People report positive experiences with staff, describing them as exceptionally helpful, responsive, and... See more

Service

Customers consistently note positive experiences with service, highlighting that staff members are... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply split opinions reported. Many... See more

Response time

Customers had positive experiences with response_time, frequently praising staff members for being prompt,... See more

User experience

Consumers find user experience to be mixed with contrasting opinions. Many reviewers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Amalie, Molly and Charlie for your amazing support throughout the purchase of our property. You chased things when needed and, frankly, did a lot of hand-holding along the way, which we g... See more

Company replied

Rated 5 out of 5 stars

From viewing to offer accepted very quickly! We wanted to use end of the year holidays to find our first home, and LiFE Residential (Amelie) manage to squeeze a viewing just before Christmas of some... See more

Company replied

Rated 5 out of 5 stars

Life residential have been great since we started renting one of their properties over 2 years ago. They have supported us throughout with contract renewals and making sure any problems within our fla... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Ms. Breje during her visit on our flat. She conducted the inspection with a high level of professionalism, courtesy, and efficiency throughout the appointment. Com... See more

Company replied


Company details

  1. Estate Agents

Written by the company

We let, sell and manage over 4,500 residential properties across London. Whether you're selling up a family home or moving to the capital for the first time, we are here to help you with your property adventure.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(6,501)

226 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick efficient & reliable service

Very happy with the service consistently being provided by our account officer.
Riley Buckley. I hope Life Residential hang on to her.

11 May 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Alan, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Rated 5 out of 5 stars

Great Experience

Had a great experience with Amrita. She was professional, responsive, and helpful throughout the entire process. Communication was always clear, and everything was handled efficiently. I really appreciated her support and would highly recommend her to others.

5 May 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Tammy, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

Rated 5 out of 5 stars

I have had a very positive experience…

I have had a very positive experience working with Life Residential in managing my flat. The team especially Vanessa Hope (Director) and Gerda Kirveleviciute (the manager) have been professional, responsive, and reliable throughout. They have looked after the property well and have always been helpful whenever I needed support or advice. Communication has been smooth, and they have handled matters efficiently and professionally. Overall, it has been a pleasure working with them, and I appreciate their continued support and management of my property. Highly recommended.

7 May 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Phyo, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie

Rated 5 out of 5 stars

Good Job

I had an excellent experience with Ms. Breje during her visit on our flat. She conducted the inspection with a high level of professionalism, courtesy, and efficiency throughout the appointment. Communication was clear and timely, and handled every aspect of the visit in a calm, organised, and respectful manner.

It is sad that we have to move to another flat next month. It would be so nice to be under Ms. Breje’s care if anything goes wrong in the property.

7 May 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Karl, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Katie

Rated 5 out of 5 stars

My property manager did a great job

My property manager did a great job. I’m very thankful.

1 May 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Katie

Rated 5 out of 5 stars

Lifestyle

Amrita was diligent in her process and communications with me on the tenant renewal process and I have always been happy with Lifestyle services. Thanks

5 May 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Neal, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

Rated 1 out of 5 stars

Disorganised and unnecessarily…

Disorganised and unnecessarily time-consuming.

What should have been a straightforward process turned into over an hour of delays and repeated follow-ups just to receive a basic offer form. The process then escalated into requests for detailed personal information before confirming landlord interest.

The overall approach lacked efficiency and professionalism

Hi Katie,

This relates to a recent enquiry handled by your lettings team.

The issue is not whether I can be located on your system, but the way the process was handled—delays, miscommunication, and requests for detailed personal information before confirming landlord interest.

The review reflects my experience accurately

30 April 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Lucia, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations

Rated 5 out of 5 stars

Event-free tenancy renewal

Amrita handled the tenancy renewal on our Royal Wharf apartment very efficiently and effectively with no fuss and kept us fully informed and consulted. Very happy with the process.

13 April 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Anthony, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie

Rated 5 out of 5 stars

Breje Amar (my Property Manager) is…

Breje Amar (my Property Manager) is very helpful and assisted my requests patiently. Thanks for your help, Breje!!!

28 April 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Michelle, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

Rated 5 out of 5 stars

Great experience

Overall a great experience, particularly thanks to our wonderful property manager Mariah Felix, who was always super helpful, responsive, kind and easy to work with! We were very pleased with our time and would happily recommend.

6 April 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Mariah, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

Rated 5 out of 5 stars

Being a Landlord with Life Residential

Working with Life Residential as a landlord has been really great. The team is always quick to reply and super helpful with any questions. They sorted out all maintenance and tenant-related issues efficiently. The check-out process and deposit return were simple and transparent. Really happy with their service, would definitely recommend.

28 April 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Zhou, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

Rated 5 out of 5 stars

Being a tenant with Life Residential…

Being a tenant with Life Residential was a very good experience, Adisa Shkupi was my building manager and she was always helpful and very quick answering my emails and concerns. All the maintenance issues that arose during my tenancy where fixed quick, and I always got a response to any concern I had. The move out process was also very easy, Adisa kept me updated with closing my accounts and releasing the deposit. Overall a smooth transaction.

2 April 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Sophie, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

Rated 5 out of 5 stars

Smooth tenancy transition process

I had a great experience navigating the tenancy transition and rent review process with Life Residential. The communication was clear, professional, and reassuring throughout, especially given the upcoming changes under the Renters Rights Act. I really appreciated Amrita's support and guidance, and she made the whole process feel straightforward and well managed. Thank you for the excellent service.

24 April 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

Rated 5 out of 5 stars

Excellent communication and Amrita was…

Excellent communication and Amrita was very helpful during transaction made it very easy for all

23 April 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Babak, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Rated 5 out of 5 stars

I am very much appreciated for Amrita…

I am very much appreciated for Amrita Rathod's excellent service in handling my lease renewal recently. She has very good communication skill and reacts quickly. Her professionalism in providing useful advices is impressive.

21 April 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Horace, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

Rated 5 out of 5 stars

good service

good service, and reliable.

21 April 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma

Rated 5 out of 5 stars

Great service from Life Residential and…

Great service from Life Residential and Amrita in particular
Thank you
Antonia

20 April 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Antonia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Rated 1 out of 5 stars

Extremely poor experience with Life…

Extremely poor experience with Life Residential.

I reported a major leak that left my flat uninhabitable, with a soaked carpet left in place for two weeks. No urgency, no proper resolution, and minimal communication throughout. Even after replacement, the smell was so bad I couldn’t properly live in the flat.

Repeated requests for inspections and updates were ignored. They are quick to chase rent but ineffective at resolving serious issues. Despite the situation, they escalated rent collection while I was unable to occupy the property.

Overall, highly unresponsive and only proactive when it comes to collecting money.

17 April 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Marine, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Katie, Customer Relations

Rated 5 out of 5 stars

Friendly and Professional Service

I met Breje, my property manager, in person today. She was friendly and professional, and everything was handled smoothly. Looking forward to working with her.

16 April 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Ani, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

Rated 5 out of 5 stars

Great experience with life residential

Life residential have been great since we started renting one of their properties over 2 years ago. They have supported us throughout with contract renewals and making sure any problems within our flats are resolved ASAP. Our property manager Breje is great and always professional. She's always quick to answer any questions we have.

16 April 2026
Unprompted review
LiFE Residential logo

Reply from LiFE Residential

Dear Izaan, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

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