Ben is an absolute breath of fresh air! He has been our life insurance advisor for a few years now, and is brilliant every single time we’ve spoken to him. Ben takes time to understand our family situ... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really helpful advisor to help me adjust my life insurance policies to suit my current and near future needs. It is good to review every few years (e.g. 4), because things change. LifeSearch makes it... See more
Laura at life has been brilliant. She has beeen patient with me about timings and has spent time getting the best deals for myself and my husband. I have been impressed with her professionalism and ma... See more
I was so delighted to have a conversation through phone with Mr Billy who was amazing, explaining every single step , when the signal wasn’t great, re-explained what need to be understood.That’s what... See more
Company details
- #36 of 48 best companies in Life Insurance Agency
- #47 of 223 best companies in Insurance agency
- #73 of 169 best companies in Insurance broker
Written by the company
Since 1998, LifeSearch have protected over 1.9m lives, making us the UK’s leading life insurance broker. We work with insurers big and small to make sure we can help find the best protection for your needs. You simply tell us what’s going on and we’ll do the hard work for you. Our award-winning service is based on one simple thing: putting you first. Our loyalty is to you, not to the insurers. There’s no hard sell and no hidden fees. With your policy in place, we're here when you need us. LifeSearch was the first independent adviser to run a fee-free, full-time claims desk. We're proud of that. And we're proud we can still offer care and support to customers when they need it. So whether you want to get a quote, check a policy detail, change your cover, make a claim, or simply ask a question – give us a call and let us do what we do best.
Contact info
London, Leeds, Milton Keynes, United Kingdom
- 0800 316 3166
- info@lifesearch.co.uk
- lifesearch.com
4.8
Excellent
24k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
VERY KNOWLEDGABLE, HELPFUL, PROFESSIONAL
THERON IS VERY KNOWLEDGABLE, HELPFUL, PROFESSIONAL.
12 May 2026
Excellent Communication
I had a great advisor called Tom, who was patient and provided me with all the info i needed clearly. Communication was excellent.
11 May 2026
Parcel here on time with no problems
16 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Avoid at all costs
I used Lifesearch to look for life insurance for myself and my wife, payable on second death. From the start they wrongly entered me as female, an error which took weeks to correct and they then contacted a surgery we had never heard of rather than the one whose details I had provided for a medical report. The process dragged on (start of February to mid May) with me finally telling them never to contact me again after they chased me for bank details despite the insurer having advised they would not provide cover.
17 May 2026
Unprompted review
Reply from LifeSearch
Hi Simon,
Thank you for taking the time to share your feedback.
I’d like the opportunity to look into this further for you, so if you could send a quick email to customercare@lifesearch.co.uk, I’ll be able to locate your record and identify where we could have been better.
Many thanks,
Caroline – Customer Care Team
Specialist protection advice
Ryan Robson at LifeSearch is knowledgeable, helpful, reliable and thorough. I reached out for some protection quotes as I am changing jobs. I was impressed with his approach and have recommended him to a family member.
9 May 2026
Unprompted review
It took a while to complete but it…
It took a while to complete but it wasn't lifesearch's fault it was one insurer that eventually turned me down and lifesearch found me another that took over a week to decide to accept me but they got me a good deal in the end that I am happy with, many thanks
17 May 2026
Friendly staff
15 May 2026
Great advice Gurvir
15 May 2026
Orienne my advisor was so helpful and…
Orienne my advisor was so helpful and called me in the evening after work when it suited me to talk she saved me money while increasing my cover a true lady and very capable at her job
8 May 2026
Top guy Alex
Really good service from Alex. Very kind, courteous and funny. Helped me get what was needed and had a nice chat at the same time!
15 May 2026
Unprompted review
Highly recommend!
Kind and helpful staff! Answered any of my questions and gave clear advice.
12 May 2026
I was able to get the cover that I…
I was able to get the cover that I wanted for a great price. The agent was knowledgeable about products and companies.
14 May 2026
Great experience
I went on compare to get some life insurance quotes & Connor called me that day he wasn’t pushy or tried to get me to sign up I said it want convenient so he called me back that day went through some questions & said I could think about what we discussed & sent me a quote & rang me back as arranged He wasn’t pushy very professional friendly would highly recommend this company & Connor in particular
14 May 2026
Unprompted review
No pressure just legitimate help.
No pressure just legitimate help to find you the best deal and the most appropriate product for your needs.
Kudos to Adam Blake - great service.
14 May 2026
Very helpful and not pushy looked at my…
Very helpful and not pushy looked at my best interests
14 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.