I've lost count of how many spas I've ordered from Lifesmart Outlet. I work in the property management industry and have had our fair share of issues with spas. We've never had an issue with Lifesmart... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is hands down the best low-cost hot tub available. It offers more jets than many higher-priced models and is incredibly easy to maintain. This is actually the second time we’ve purchased this... See more
Company replied
I wanted to purchase one of these without having to go through a middleman company and they were very easy to work with. I emailed back-and-forth with them a bunch before I felt comfortable. Save your... See more
Company replied
Called the 800 number — answered by a live person … within a minute she has my past purchase history. I confirmed what I needed to maintain my hot tub … and THANK YOU for excellent/ respectful serv... See more
Company replied
Company details
Written by the company
We believe that connecting with you is at the heart of what makes our business successful. To build our communication with you, we offer Customer Care Experts Ready to Serve You; Live Chat, Phone, and Email Accessibility; and Quality Service beyond the “Big Box” retailer. With over 20 years in the hot tub industry, we’re honored to share our knowledge with you. We are happy to help you with Preparing for Hot Tub Ownership, Selecting your Hot Tub, and Caring for your Spa Water.
Build your Backyard Oasis
Written by the company
- Online Hot Tub Shopping made Quick and Easy
- Lifesmart Outlet is dedicated to providing customer service above and beyond the "Big Box" retailers. With over 20 years in the hot tub industry, we’re honored to share our knowledge with you. Lifesmart Hot Tubs provide an amazing value for luxury relaxation in your very own backyard, and our online shopping experience is built to be quick and easy for any experience level.
Our shipping promise
Free shipping on all Lifesmart Hot Tubs
Get free shipping straight to your door. Browse and pay right online and have your hot tub delivered to your home, rather than going through the trouble of a trip to the showroom.
Contact info
Manchester, United States
- 1-800-421-0971
- sales@lifesmartoutlet.com
- lifesmartoutlet.com
4.7
Excellent
355 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Your banner for Black Friday stairs…
Your banner for Black Friday stairs made me not able to use check out on a few different screens.
I am using a Samsung FES20 and had to loop the website to a check out page after 5 times to input information. Took 30 min. Oh well. Just this feedback as I have a few larger Shopify stores online. All the best. Thank you for making reliable products.
I did notice this order doesn't come with a cover included. When did this change? I got this model before and came with a cover.
27 November 2025
Reply from Lifesmart Outlet
Thank you for your feedback on your experience with our promotion tools.
All spa purchases do include the cover and the first filter, so there is no change with that. We will review the checkout process again on some mobile devices to see if can find a solution to make things flow more smoothly!
Thanks, the LifesmartOutlet.com Team
I’m not happy with the cover
I’m not happy with the cover. It is not constructed well and cheap material…. I really want the vinyl cover for durability and ease of maintenance and cleaning. Is there any way I can exchange it for a vinyl cover please?
3 October 2025
Reply from Lifesmart Outlet
I do apologize that the OEM cover for all new spas and replacement spa covers has been upgraded from the vinyl. I hope your experience is better over time, as this is a better cover than the vinyl cover.
It is lighter, more durable, and longer lasting. The poly weather pro material is an upgrade many manufacturers are switching to with their covers, because of the increase quality of the material.
I know it does not feel as heavy as the vinyl, but that is intended to be a good thing!
The vinyl is only available through aftermarket channels now.
Thanks, The LifesmartOutlet.com Team
Great experience with the chat help
Great experience with the chat help. All my questions were answered and it really helped me make a decision. It was nice to actually talk to a knowledgeable person.
21 November 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
This company Lifesmart was extremely…
This company Lifesmart was extremely accommodating! The person I dealt with was Charity and she was super pleasant, knowledgeable accommodating, patient and very kind. I would highly recommend Charity and Lifesmart for your spa purchase.
17 November 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
And, thank you for your kind words about Charity! She and our whole team work hard to serve however we are able!
Great people to do business with
Great people to do business with. Perfect customer service.
17 November 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
We will be here if you have questions or need any assistance through the rest of the process!
Excellent price.
Price was the main factor in our decision.
It was easy to place the order.
14 November 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
I hope our team will continune to be a resource for you as you learn to use your spa and enjoy years of soaking to come!
Great value, great service
The team was friendly, knowledgeable and very responsive. They helped us find the best spa for our needs and walked us through the whole process.
26 September 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Light and saves energy. Great fit lighter cover than original
Great fit lighter cover than original. Saving on energy bills
25 September 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
The new OEM covers are a nice increase in quality and durability!
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Order from here instead of a middleman.
I wanted to purchase one of these without having to go through a middleman company and they were very easy to work with. I emailed back-and-forth with them a bunch before I felt comfortable. Save yourself a couple hundred dollars and go straight through this website instead of through Home Depot or Wayfair.
30 October 2025
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us & hope your new hot tub meets your expectations! We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
Ease of sight navigation
Ease of sight navigation and also knowledgeable representative (Dan) when contacted
24 October 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
And, Dan is an amazing resource...before and after the purchase!
I called a couple times and everyone…
I called a couple times and everyone was superbly helpful !
25 October 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
replacement cover
I ordered a replacement cover and was informed that they are custom made so it would take a few weeks. Once it arrived I was happy to see it fit perfectly and wasn’t as heavy as the old one.
10 September 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
The new OEM covers are a black poly Weather Pro material that is lighter and more durable than the standard vinyl!
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com!
Your spa ships in less than a week. Currently, it is in transit to your local freight station (and you should have received tracking already). Once the local station has the spa ready for delivery, they will call you schedule the appointment!
Keep us posted if your tracking is not helpful or you need more information! We’re so grateful for your feedback & hope to work with you again soon.
Awesome service
Parts for an older spa were not available on their site but they contacted the manufacturer and sourced the part for me. That's above and beyond and demonstrates their dedication to service.
Thank you for the extra effort. Will always use these guys for my parts.
5 stars for sure. Yall earned it.
17 October 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Our team is well connected with the manufacturer, and we are glad to dig in for our customers in any way we can!
He made it simple and easy to purchase
16 October 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.