I've lost count of how many spas I've ordered from Lifesmart Outlet. I work in the property management industry and have had our fair share of issues with spas. We've never had an issue with Lifesmart... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is hands down the best low-cost hot tub available. It offers more jets than many higher-priced models and is incredibly easy to maintain. This is actually the second time we’ve purchased this... See more
Company replied
I wanted to purchase one of these without having to go through a middleman company and they were very easy to work with. I emailed back-and-forth with them a bunch before I felt comfortable. Save your... See more
Company replied
Called the 800 number — answered by a live person … within a minute she has my past purchase history. I confirmed what I needed to maintain my hot tub … and THANK YOU for excellent/ respectful serv... See more
Company replied
Company details
Written by the company
We believe that connecting with you is at the heart of what makes our business successful. To build our communication with you, we offer Customer Care Experts Ready to Serve You; Live Chat, Phone, and Email Accessibility; and Quality Service beyond the “Big Box” retailer. With over 20 years in the hot tub industry, we’re honored to share our knowledge with you. We are happy to help you with Preparing for Hot Tub Ownership, Selecting your Hot Tub, and Caring for your Spa Water.
Build your Backyard Oasis
Written by the company
- Online Hot Tub Shopping made Quick and Easy
- Lifesmart Outlet is dedicated to providing customer service above and beyond the "Big Box" retailers. With over 20 years in the hot tub industry, we’re honored to share our knowledge with you. Lifesmart Hot Tubs provide an amazing value for luxury relaxation in your very own backyard, and our online shopping experience is built to be quick and easy for any experience level.
Our shipping promise
Free shipping on all Lifesmart Hot Tubs
Get free shipping straight to your door. Browse and pay right online and have your hot tub delivered to your home, rather than going through the trouble of a trip to the showroom.
Contact info
Manchester, United States
- 1-800-421-0971
- sales@lifesmartoutlet.com
- lifesmartoutlet.com
4.7
Excellent
355 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great detailed description of products…
Great detailed description of products made it easy to make our purchase decision.
6 December 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Great prices, fast service!
Easy to find details about products! Prices are better than purchasing from retailers! Used the chat to ask questions and they were answered immediately! Also, shipping is much quicker than retailers.
17 January 2026
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
The service guy was absolutely patient…
The service guy was absolutely patient and awesome!
2 December 2025
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations!
We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
My experience ordering from Lifesmart…
My experience ordering from Lifesmart Outlet was flawless. I didn't require customer service support, so I cannot speak to that, but ordering was easy, shipping was fast in my opinion, and the delivery went well.
27 November 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Very satisfied with the entire process
Very satisfied with the entire process. From purchase to delivery!
28 November 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Just ordered
Just ordered. If the hot tub is on the same level as their customer service department I know I made the right choice!!!!
Customer service is excellent!!!!!!!
5 January 2026
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us & we hope your new hot tub meet your expectations, too!
We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
I have never had a hot tub before
I have never had a hot tub before. I had a lot of questions. I called two times before I ordered, once to find out the exact electrical needs for this tub to pass on to my electrician, the second time to order the tub and accessories. Both times the people I talked to were very friendly, helpful, and patient with all of my questions.
6 January 2026
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us & we hope your new hot tub equally meets all of your expectations! We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
1st time hot tub buyer
Getting solid information without a sales pitch. Shipping was as indicated. I have called Dan a few times for clarification and make additional purchases.
I'm happy with the process and results.
3 January 2026
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! Dan is a great resource, and the whole team benefits from his insight!
We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Quick and professional service.
29 December 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Very attractive
3 December 2025
Unprompted review
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
I’m glad I found you the cover came…
I’m glad I found you the cover came earlier right to my door and it’s the exact one fits perfectly
12 November 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
Placing the order was seamless
Placing the order was seamless. Website was informative and intuitive. Now let’s wait and see how the delivery and product perform.
17 December 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com...keep us posted if you have questions or need assistance through the delivery process!
I never thought it would be so easy
I never thought it would be so easy. I tried buying the same item from Home Depot and it took hours and finally said to Jacuzzis available
So I pressed your website for service.
You should put out in front about financing, lock pricing and financing scares the customer away. You had it, others don’t, but it took looking for it. Easy easy transaction. Make sure you bring tub all the way in the driveway otherwise it’s a pain.
9 December 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! And, thank you for the feedback...we want to be as clear as we can, so we are constantly working on design!
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Two Professional Customer Service Representatives
I was very pleased with the two individuals I interacted with both via chat and phone: Charity and "Chandler."
We have a unique off-the-grid residence in Pilot Valley, NV. Our driver's license has an APN number address, and we use a P.O. Box in West Wendover, NV to receive mail. Charity spent time following up with your organization's freight carrier to see if we could meet them at our drive or the USPS. Unfortunately, we will have to accept delivery at the freight carrier's SLC hub, but Charity followed up with a voice mail informing us of this fact prior to ordering.
Your website account would not accept our credit card - it kept providing an error message and deleting payment fields. I called and spoke with Chandler, and we finally had her directly order. The order was successful.
Both ladies were extremely patient and very professional given our odd situation. This does not necessary seem to be the norm in companies nowadays.
3 December 2025
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us (specifically, Charity & Chandler) & that we hope your new hot tub meets your expectations, too! We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com.com
Exactly what you need for your hot tub
29 November 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
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