Lifespan Kids Reviews 

1,497
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that items arrive very quickly and are wonderfully simple to set up at home. People consistently praise the sturdy quality of the play equipment, noting it brings immense joy to children and grandchildren. Shoppers also appreciate the helpful support team and seamless ordering process whether online or via collection. Some reviewers were not happy with structural defects, mentioning specific issues like rust, broken parts, or materials failing outdoors. A few other people also felt that waiting months for replacement parts or dealing with missing items was disappointing.

What people talk about most

Product

Customers had positive experiences with product, noting that items are sturdy, arrive quickly, and are easy... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the extremely fast and prompt... See more

Quality

Clients share positive opinions on quality, noting that the products are generally well-described, very... See more

Order

Reviewers express high satisfaction regarding the order process, highlighting that it is very easy to find... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased the Warringa cubby for our grandchildren.Easy to order and great pick up experience. Cubby instructions were good, took longer to put together than expected, but hubby is very fussy! 2 year... See more

Rated 5 out of 5 stars

We could not be happier! The team looked after me so well in making the decision for an awesome swinger for the Grandkids. It arrived quickly and was even better than expected. Highly recommended. Tha... See more

Rated 5 out of 5 stars

We purchased the 'Amber 3 Double Belt Sing set' for our grandchildren. The ordering was easy and the swing arrived sooner than expected. Very sturdy product with all accessories of a high/safe standa... See more

Rated 5 out of 5 stars

Purchased the cubby house floor to match the Lifespan Kids Numbat cubby (from Bunnings). Customer Service was very helpful via the web chat to assist in making sure this product would be suitable for... See more


Company details

  1. Home & Garden

Written by the company

Excellent, innovative play equipment designed in Melbourne with nationwide delivery and assembly.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(1,497)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend

Highly recommend Lifespan Kids play equipment. Great price for great quality. The play equipment we bought has lasted many years with no sign of aging. Just bought new accessory and fits perfectly. Great comms on delivery,

29 July 2025
Rated 5 out of 5 stars

Enjoyed building it; looks great!

Really enjoyed the process of building the cubby, hoping that my daughter will enjoy playing in it just as much!

The instructions were clear, loved how the parts were identified by part number and step.

A couple of minor issues - roof panels mislabelled (in additions to the ones corrected in the instructions) but easily picked up; roof has knot holes so a little leaky in the rain (will be easily fixed); window hinge screws too flimsy & pulled out, replaced with bigger screws from supplied spare parts & all fine.

Have already added a disco ball, & selecting paint colours & have had a request to add a swing. An added bonus is the discovery that the slide can be easily adapted to connect a hose - making it a waterslide!

20 June 2025
Rated 1 out of 5 stars

Our delivery was a disgrace

Our delivery was a disgrace. We received one box and three weeks later had still not received the other box. Lifespan blamed the delivery company saying a lack of staff were to blame for not finding the other box, not acceptable to me. When they finally agreed to resend the second box it went to the wrong address 400kms away. While the product is great the customer service requires a vast improvement!

22 March 2025
Lifespan Kids logo

Reply from Lifespan Kids

Hello Robyn,


Thank you for the feedback and we're sorry to hear about this experience. On our end, we have been prompt with posting this order a day after we receive the payment. As we are only a medium sized company, we do not have an inhouse shipping service that can fulfill our delivery demands. We have to rely on third party companies to get this service done. These companies offer the best delivery service amongst all the courier companies we have been in contract with after being in this industry for quite some time. As it is a third party courier, we hold no access on the ins and outs of how they transport and carry our items. The most that we can do is to chase it up and escalate it with their management so as not to prolong the wait times. Since we do not have access to their portals, we can only rely on the information they will pass on to us with regards to delivery dates and the whereabouts of the freight.

We can see that our team assisted you with the chase up and had a replacement sent out. Management also approved full postage refund due to troubles brought by this poor handling and delivery.

Please accept our sincerest apologies on this.

Rated 3 out of 5 stars

White cubby house

We brought the white cubby house. Unfortunately I was a little disappointed With the coverage of the paint as it is a dodge job. We have a few chips in the wood but nothing over the top.

Other then that my son absolutely loves his cubby house and has been in and out of it every single minute of the day

10 June 2025
Lifespan Kids logo

Reply from Lifespan Kids

Hello Emma,


Sorry to hear about the issues with the product and we appreciate you bringing this to our attention. This cubby is pre painted white, as what has been mentioned on our website. Happy to get this assessed with our specialists and they will reach out to you get more details on the product you received.

Rated 2 out of 5 stars

Replacement parts

Replacement parts constantly out of stock with long waits for restock.

6 June 2025
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Reply from Lifespan Kids

Hello Zoe,


We appreciate your feedback. We certainly understand how inconvenient it is when you have to wait long for restock. Production delays are inevitable and beyond our control however, we always make sure that we inform customers of real time updates on their orders to set proper expectations. We will forward this feedback to the appropriate team in order for this to be addressed regarding stock availability.

We can see that you have already placed an order and this was already delivered on May26.

Rated 5 out of 5 stars

Great service!

Customer service was very prompt! Any questions about the cubby were answered easily. Pick up was also seamless via the click and collect option.

5 May 2025
Rated 4 out of 5 stars

The trampoline was a great success

The trampoline was a great success. Unfortunately the surrounding safety pad doesn't have "cut outs" for the poles, like it does for the ladder, therefore it doesn't sit properly & water accumulates when it rains & it also doesn't look finished. There is opportunity to improve accessibility for use of the ladder ie making the ladder runs wider so it's not so difficult for little feet

20 April 2025
Rated 1 out of 5 stars

Absolute trash product - DO NOT BUY

Absolute trash product. 2 weeks outside in QLD weather and covered in Mould already.

Lifespans response 'sand it back and treat it'.

I quote from their website

' The timber undergoes a high-temperature treatment, making it durable, resistant to rot and decay, and sustainably sourced to ensure a brighter future for your children.'

resistant for less than 2 weeks - awesome stuff guys, you should be ashamed.

16 April 2025
Unprompted review
Lifespan Kids logo

Reply from Lifespan Kids

Hi Joe, Sorry to hear about the issues you are having. If you can reach out to us so we can assist you with your issues, our details are on Lifespan Kids Website. With mould issues, they can be related with the weather. Such as how it was stored before it was built or if your area has experienced flooding or large amounts of rain. We know QLD had bad weather from the cyclone that occurred and wondering if that may have been a factor.
Mould needs moisture and humidity to grow and QLD is a tropical climate. Excessive moisture and humidity can increase possibility of mould growth. It is always recommended to treat it as soon as it appears.

Lifespan Kids

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