Lifespan Kids Reviews 

1,497
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that items arrive very quickly and are wonderfully simple to set up at home. People consistently praise the sturdy quality of the play equipment, noting it brings immense joy to children and grandchildren. Shoppers also appreciate the helpful support team and seamless ordering process whether online or via collection. Some reviewers were not happy with structural defects, mentioning specific issues like rust, broken parts, or materials failing outdoors. A few other people also felt that waiting months for replacement parts or dealing with missing items was disappointing.

What people talk about most

Product

Customers had positive experiences with product, noting that items are sturdy, arrive quickly, and are easy... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the extremely fast and prompt... See more

Quality

Clients share positive opinions on quality, noting that the products are generally well-described, very... See more

Order

Reviewers express high satisfaction regarding the order process, highlighting that it is very easy to find... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased the Warringa cubby for our grandchildren.Easy to order and great pick up experience. Cubby instructions were good, took longer to put together than expected, but hubby is very fussy! 2 year... See more

Rated 5 out of 5 stars

We could not be happier! The team looked after me so well in making the decision for an awesome swinger for the Grandkids. It arrived quickly and was even better than expected. Highly recommended. Tha... See more

Rated 5 out of 5 stars

We purchased the 'Amber 3 Double Belt Sing set' for our grandchildren. The ordering was easy and the swing arrived sooner than expected. Very sturdy product with all accessories of a high/safe standa... See more

Rated 5 out of 5 stars

Purchased the cubby house floor to match the Lifespan Kids Numbat cubby (from Bunnings). Customer Service was very helpful via the web chat to assist in making sure this product would be suitable for... See more


Company details

  1. Home & Garden

Written by the company

Excellent, innovative play equipment designed in Melbourne with nationwide delivery and assembly.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.5

All reviews

(1,497)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

We bought a life span bouncy castle…

We bought a life span bouncy castle because we have a small back yard. The air blower is sturdy and great quality. The bouncy castle is so strong it even works so well inside. I have never seen the kids so happy. It’s a great way to wear the kids out when you don’t have much back yard would definitely recommend

29 March 2025
Rated 3 out of 5 stars

Item not wrapped

The communication was a little lack. The shipping was terrible. The item was not wrapped and was available for all to see what it was. A postage direction was slapped on the side of the box which is a present and I now have to find some way of removing. The product looks good and hopefully without the postage information will make a lovely gift.

10 March 2025
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Reply from Lifespan Kids

Hello Wendy,

Thank you for the feedback and sorry to hear about this issue. We always dispatch orders a day after we receive payment and we would then send a system generated email with the tracking details to our customers. You can check your spam/bulk folder if it is not in your inbox. As this is being sent through a third party courier, we hold no control on tracking as well as updates with the freight. The most that we can do is chase it up if we are advised that the item has not been received yet.

As for the packaging, we will forward this to our dispatch team for review on extra packaging.

Rated 2 out of 5 stars

There were no instructions provided and…

There were no instructions provided and took almost 6 hours to assemble. States it is suitable for a 3 year old however my 3 year old who is very tall still can’t climb the spans safely.

26 February 2025
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Reply from Lifespan Kids

Hello Summer,

We appreciate the comment and sorry to hear about this issue. All our products should have an instruction manual packed inside the box. We will check with factory regarding this oversight.

As for the gaps, we are currently addressing this with production as well and one of our team members will reach out to get more details.

Rated 3 out of 5 stars

Good looking swing

We have set the swing up correctly. It looks great and the kids love it. However the wood has spilt and when in use it shakes from side to side.. not sure of this is meant to happen or not.

4 March 2025
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Reply from Lifespan Kids

Hello Niki,

Happy to hear that the kids love the swing and we appreciate the feedback. We'll look into this further for the issue you have raised regarding the wood as well as its shaking. One of our colleagues will reach out to get more details.

Rated 5 out of 5 stars

The kit is really good

The kit is really good - unlike many self-assemble it the instructions were clear - the parts well made and the tools provided were up to the job - the swing itself it really well made and a good robust design

11 February 2025
Rated 5 out of 5 stars

AWESOMEEE

Kids love their trampoline. From the purchase to delivery. Everything was so smooth. Installation was done professionally with great care. Thank you team.

17 February 2025
Rated 2 out of 5 stars

Quality of wood is very poor

Quality of wood is very poor

19 January 2025
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Reply from Lifespan Kids

Hello Benson,

Sorry to hear about this experience and we appreciate the comment. The wood for our play centres actually pass Australian standards and has been treated to protect from harsh Australian weather. More information on this can be found here: https://www.lifespankids.com.au/pages/natural-timber

We can see that one of our specialists reached out for more details regarding the wood on your play centre. We look forward to hearing from you so that we can push forward with the investigation.

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