Liftandshiftmovers 

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Rated 1 out of 5 stars

Please please please never trust this company. My Mum who is a vulnerable pensioner had booked them to move house. They took her deposit and never turned up for the job. I have been trying to get the... See more

Rated 5 out of 5 stars

Awesome!--Professional,friendly guys .. Care & attention to detail of my belongings!- * the best *!! Have used 'bigger ' companies- they are nowhere near as caring of my furniture as 'Lift & Shift'!... See more

Rated 5 out of 5 stars

Last minute movers. Other movers really disappointed me up on my move day then i call shift movers they were on time really fantastic very strong and hardworking guys thanks for ypur help you really s... See more

Rated 5 out of 5 stars

Akashdeep and Gurveer, Were professional, polite, and hard working and went beyond what was expected to help us in our move. I would highly recommend there service anyone. Thank you Akashdeep and Gur... See more

Company replied

Company details

Written by the company

Moving house? Don’t lift a finger — we’ll do the lifting and the shifting. We offer a full range of moving services, designed to make your relocation smooth and stress-free — whether you're moving locally or across the country.


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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Last minute movers

Last minute movers. Other movers really disappointed me up on my move day then i call shift movers they were on time really fantastic very strong and hardworking guys thanks for ypur help you really saved me.

20 July 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY. SCAM.

If I could give no stars I would. Avoid this company at all cost. They pushed their arrival back 3 times after I’d chased up multiple times and they never arrived. After waiting 3 hours they cancelled on me on the day of my move. Still yet to receive my deposit back.

16 July 2025
Unprompted review
Liftandshiftmovers logo

Reply from Liftandshiftmovers

Hi Shannae,

We’re truly sorry again that we had to cancel your move on short notice due to an unforeseen emergency situation. We understand how frustrating that must have been and sincerely apologize for the inconvenience caused.

As soon as the situation occurred, we reached out to you, explained the circumstances, offered our apologies, and refunded your deposit in full. While we always aim to provide reliable and professional service, sometimes emergencies arise that are beyond our control — and we never take those lightly.

We appreciate your feedback and will continue working hard to improve our service and communication.
– Lift and Shift Movers

Rated 1 out of 5 stars

Homophobic, damage property, over charged on time, aggressive workers - had to call police

Instant regrets booking this company. Firstly, the movers arrived to our house late, walked in and didn’t bother to greet us. This was only the tip of the iceberg. They refused to bring items, even though we had checked in advance, forcing us to leave them at our old house.

The drivers had a 5-minute drive to our new house (they arrived 30 minutes after they left). Upon arrival I was questioned as to who was going to be paying for the delivery and I stated my partner. I was looked up and down and questioned as to my partner. He then continued to talk to the other worker – then acted homophobic toward me. I felt extremely uncomfortable, so much so that I called the company and questioned as to if they were able to send out another person. I also advised construction workers to please keep an eye out as I felt uncomfortable.

When speaking with the person over the phone – I asked if they could not contact their worker as it would make the situation more awkward, they assured me they wouldn’t. They obviously did as, I was aggressively met with “did you call our boss”. To which, I just stated let’s move the furniture. It got to a point where I was more uncomfortable so called the police.

The company refused to release our remaining furniture until payment was made. They asked us to pay for 4 hours – they had only been there three, only due to their slow nature, the fact they sat at the top of the street for 40 minutes. They only released furniture due to the police arriving.

Not to mention – Our furniture was damaged, broken and now stained.

Absolutely horrible company to deal with, truly horrible experience, which to this date they have taken no responsibility for.

27 June 2025
Unprompted review
Liftandshiftmovers logo

Reply from Liftandshiftmovers

Dear Rebecca,

We are very sorry to hear that you feel this way about your experience. However, we must clarify that this account does not reflect the conduct or values of our company or team. We take accusations of discrimination, aggression, and unprofessionalism extremely seriously, and we have reviewed the events internally.

Our records and communications show that our staff remained professional at all times. At no point did any team member act in a discriminatory or threatening manner. We were in contact with you throughout the move, and when concerns were raised, we assured you of your safety and cooperated fully.

We strongly deny any claims of homophobia or aggression. These are very serious accusations, and we stand by our team’s behavior. The police were called, and after speaking with both parties, they allowed the move to proceed – which we believe speaks to the situation.

Regarding the charges: the billing reflects the actual time spent, including delays outside of our team’s control. No furniture was held without due cause – payment was simply requested as per company policy.

We are always open to constructive feedback and addressing genuine concerns, but we cannot support false claims or demands for compensation where no evidence of wrongdoing exists.

If you would like to discuss this matter further, we are happy to speak with you directly to resolve it respectfully.

Sincerely,
Lift and shift movers

Rated 1 out of 5 stars

STAY AWAY

we recently used Lift and Shift movers after reading positive reviews. this was not our experience in the slightest. I called before booking and discussed what items we had where we were moving to, the person I spoke to confirmed they could move our items. on the day, the truck arrived 30 mins late, they walked straight into our house without saying hello and proceeded to ask what brands our furniture was. We had sold most of our furniture and only needed 2 bedrooms moved and 2 couches. they started moving items out at a snails pace. they refused to move a tallboy because "it weighed 200kgs". this tallboy was max 25kg. I pointed at 2 plants thay were 1 meter high and they refused to move them. this was discussed prior to booking. once the truck was packed they drove to the other house, 3kms away. this took 30mins, no idea why. my wife was greeted by a man demanding money. we then received a bills for 4.5hours. this was a huge overcharge. they then started to get aggressive and homophobic slurs were coming our way. they refused to unload the truck and said they would take our furniture until we paid. we had to have the police remove them from our house. we have been left with paying an overcharged invoice, broken and marked furniture, very dirty couches and mattresses and damage to our floorboards from the furniture being dragged. I STRONGLY DO NOT RECOMMEND THIS COMPANY! avoid at all cost. do not trust the reviews

27 June 2025
Unprompted review
Liftandshiftmovers logo

Reply from Liftandshiftmovers

We're sorry to hear you were unhappy, but this review contains false and damaging claims. Our team did not act aggressively or use any discriminatory language — we take these matters extremely seriously and maintain a zero-tolerance policy for such behavior.

The time billed reflects the actual hours worked, and our movers followed safety guidelines regarding which items could be moved.
We’re proud of the service we provide and encourage future customers to read our many genuine, positive reviews. If you'd like to discuss the matter further, please contact us directly.

— Lift and Shift Movers

Rated 5 out of 5 stars

Akashdeep Singh and Gurveer Singh…

Akashdeep Singh and Gurveer Singh efficient job done and helpful did there job with great care

19 July 2025
Unprompted review
Liftandshiftmovers logo

Reply from Liftandshiftmovers

Thank you so much for your kind words! We're glad we could help make your move smooth and stress-free.
— Lift and Shift Movers

Rated 5 out of 5 stars

Akashdeep was absolutely fabulous

Akashdeep was absolutely fabulous, he and his colleague arrived promptly and did a fantastic job moving a marble slab. Totally recommend, friendly and professional - a great job, 100% recommend this company
Helen

17 July 2025
Unprompted review
Liftandshiftmovers logo

Reply from Liftandshiftmovers

Thanks for the great feedback! It was a pleasure helping with your move — we truly appreciate your support.
— Lift and Shift Movers

Rated 5 out of 5 stars

Akashdeep and Gurveer,

Akashdeep and Gurveer,
Were professional, polite, and hard working and went beyond what was expected to help us in our move. I would highly recommend there service anyone. Thank you Akashdeep and Gurveer!

16 July 2025
Unprompted review
Liftandshiftmovers logo

Reply from Liftandshiftmovers

Thank you for your positive review. We truly appreciate your feedback and are pleased to have assisted with your move.
— Lift and Shift Movers

Rated 1 out of 5 stars

Avoid this company

Agree with other reviews that wouldnt recommend them at all cost!
- they hold items until the payment is done.
- work extremely slowly, on the phone, taking brakes.
- lying the time they artived to the original place.
- it took 1.5hr to load and 3 hr to unload which doesnt makes sence.
- extra charges for driveway.
- rude attitude.
- dont care about the belongings everything sits on the floors on their truck.

16 July 2025
Unprompted review
Rated 2 out of 5 stars

Disappointing

From the day before, they tried to change my booked time more than once but on the actual day were more than 4 hours late. Given, the weather was horrible plus they had problems with their truck battery (which in itself is not the sign of a reliable service) the whole day was nothing short of a disaster. Our mattresses were dirty from being dragged on the wet, dirty truck floor, our daughter’s expensive mirrored tall boy was damaged (mirror cracked and broken off the legs), 2 feet broke off the microwave and no responsibility was taken. I called the day after hoping they would acknowledge some fault or at least apologise but nothing of the sort. This review isn’t a deliberate attempt to discourage business, just an actual account of what happened on my moving day

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Lift and Shift movers were efficient…

Lift and Shift movers were efficient and polite and I would recommend them.

12 July 2025
Unprompted review
Liftandshiftmovers logo

Reply from Liftandshiftmovers

Thank you for your kind words and recommendation. We’re glad to hear you found our team efficient and polite — it was a pleasure assisting with your move.
— Lift and Shift Movers

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