LightandFaith Reviews 

52
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the aesthetic appeal and quality of the products, often describing items like tumblers, apparel, and other goods as beautiful and well-made. People frequently find the quality of materials and craftsmanship to be good, with some specifically praising the comfort of clothing items and the detailed work on personalized products. However, some customers also noted significant issues, particularly with delivery services. Many people experienced extremely long shipping times, with orders not arriving as expected or tracking information not updating for weeks. Additionally, some reviewers reported receiving incorrect items, wrong colors, or products that were broken or did not match their descriptions, such as sizing discrepancies or unfulfilled personalization requests. A few other people also felt that communication from the company regarding order updates or customer service inquiries was often lacking.

What people talk about most

Product

Customers had ambiguous experiences with product quality and accuracy, with many expressing disappointment... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with many reporting significant... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising items like beautiful bible... See more

Delivery service

Consumers find delivery service to be negative, with many reporting extremely long shipping times and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

the picture is really beautiful, but the colors are not very strong or vibrant. Also, the surface of the glass is quite smooth, which doesn’t fully meet my expectations. That’s why I can only give th... See more

Company replied

Rated 3 out of 5 stars

Received the order and it looked great but wasn’t personalized on the handle like ordered.

Company replied

Rated 3 out of 5 stars

Medium shirt runs small. Should have ordered a large.

Company replied

Rated 4 out of 5 stars

My order didn’t arrive as expected even with all the emails I received about it being quality checked. It’s still a beautiful journal, but I had marked and paid to have it personalized and it was not... See more


Company details

  1. Christian College
  2. Gift shop

Written by the company

Company Name: Light and Faith Website: lightandfaith.com Location: Albuquerque, New Mexico, USA Email: contact@lightandfaith.com Industry: E-commerce – Faith-Inspired Apparel & Accessories About Us: Light and Faith is a faith-driven lifestyle brand dedicated to spreading positivity and spiritual inspiration through thoughtfully designed products. Our mission is to empower individuals to express their beliefs and values in everyday life. Our product range includes: Apparel: Comfortable and stylish clothing featuring faith-based messages. Drinkware: Durable tumblers and mugs adorned with uplifting scriptures and designs. Accessories: Items that serve as daily reminders of hope, love, and faith. We are committed to quality craftsmanship, customer satisfaction, and fostering a community centered around faith and positivity. Customer Commitment: Production Time: 2–3 business days Shipping Time: 8–12 business days Shipping Policy: Free shipping on orders over $68 Returns: Hassle-free return policy to ensure customer satisfaction Connect with Us: Facebook: facebook.com/lightandfaithshop Instagram: instagram.com/lightandfaith YouTube: youtube.com/@lightandfaith Join our community and let your light shine through faith-inspired living.


Contact info

2.8

Average

TrustScore 3 out of 5

52 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(52)

49 reviews in the last 12 months

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Rated 1 out of 5 stars

Waste of money

The delivery was extremely long.

The sizing is ridiculous. I we are a 2xl or 3xl. You're 5 xl was too small. I spent a lot of money for something I cannot wear. That's a very poor way to do business.

13 July 2026
Rated 5 out of 5 stars

I ordered 3 bracelets

I ordered 3 bracelets. One was out of stock. The communication on that was decent. I opted for a refund on that particular bracelet. Refunds take a minute to process but it was still pretty fast considering the nature of the beast. So the shipping on the other 2 bracelets was a little longer than expected but that is to be expected with that little hiccup. These bracelets are honestly beautiful! I would definitely purchase from this company again. In fact I plan on getting a cup in the near future as well.

1 June 2026
Rated 1 out of 5 stars

Horrible!

Horrible!! I bought a custom t shirt that was advertised for men for Father's Day and you sent me a child's medium t shirt. Very expensive for nothing I can even give my husband. Scam at Best

1 June 2026
Rated 1 out of 5 stars

Don't order from this company!

If I could give a zero-star rating, I would. I reached out via email twice and still haven't received a response. I ordered my cup on April 30th and still haven't received my order. It's May 18th.

11 May 2026
Rated 5 out of 5 stars

I was very pleased with my product my…

I was very pleased with my product my T. Shirt the print was very well done Love it the color of the T.Shirt also very even, good quality material, love the package is pretty and happy, and I didn't have to wait to long to receive my order I well recommend they items thank you 💕

1 April 2026
Rated 1 out of 5 stars

I’ve been emailing and trying to get a…

I’ve been emailing and trying to get a refund on a product and no one is responding. Product I purchased was very nice but wayyyy too small. I am very disappointed in their customer service. I will never order another product from this company. They are not very faith based as they say they are.

1 April 2026
LightandFaith logo

Reply from LightandFaith

I see you selected 8 inches. We sent the correct size you chose. And we haven't received any email from you.

Rated 1 out of 5 stars

Ordered on 3/23

Ordered on 3/23. Delivered 4/13. I intended this “table decoration” to be my Easter centerpiece. Guess I didn’t read the fine print to see that it was only 4 inches!!! I am thoroughly disappointed that I spent that amount on a tiny ornament.

1 April 2026
LightandFaith logo

Reply from LightandFaith

You only pay $28 for that size. You can choose a larger size.

Rated 5 out of 5 stars

All in one piece

All in one piece! These were well packaged, which is greatly appreciated since sometimes the boxes look like they were used as soccer balls. Beautiful and useful items. I'm excited to give these out!

26 January 2026
Rated 1 out of 5 stars

Still haven't received my order.

Still haven't received my order.

26 March 2026
LightandFaith logo

Reply from LightandFaith

Hello, you placed your order on March 22nd, and today is only 10 days since you placed it, and the tracking number still shows it's in transit.
We have clearly stated on our website that the product takes approximately 3-5 days to manufacture and quality check, and about 14 days to ship. Therefore, your order is still within that timeframe and is not delayed as you described.

Rated 1 out of 5 stars

This message serves as my final demand…

This message serves as my final demand for a full and immediate refund.

It has been since February 9, and there is still no valid proof that my order was ever shipped. The tracking number provided only shows that a label was created and has never been updated, which strongly suggests that the item was never sent.

Additionally, the multiple emails I have received from your company have been inconsistent and contradictory, further confirming a lack of transparency and failure to fulfill your obligations.

This purchase was not inexpensive, and I will not continue to tolerate delays, excuses, or misleading information. I no longer want this order under any circumstances.

If my full refund is not processed immediately, I will take further action without additional notice. This includes filing a formal dispute with my bank/credit provider, reporting this matter for fraudulent business practices, and pursuing any other remedies available to me.

You are expected to confirm the refund has been issued promptly.

9 February 2026
Unprompted review
LightandFaith logo

Reply from LightandFaith

Hello, as we mentioned in the email, the order is large so it needs time to clear customs.
UPS has received your package, but it hasn't been scanned into their system yet. This is normal and usually updates within 24-48 hours. We have also messaged you multiple times and ask for your understanding.
If the order is not delivered or not scanned, we will definitely refund you. This has also been confirmed in emails multiple times.

Rated 5 out of 5 stars

Love the Embroidery!

This is a nice quality sweatshirt and the embroidery is truly spectacular. It arrived in a vacuum-packed bag and was very wrinkled. I was afraid that the wrinkles would be difficult to get out, however after a washing, it was much better. It doesn't shrink either. I don't put this in the clothes dryer and let it air dry to protect the embroidery. I bought a large and it fits just right, not too baggy. Nice selection of colors. I will order again!

27 February 2026
LightandFaith logo

Reply from LightandFaith

Thank you

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