the picture is really beautiful, but the colors are not very strong or vibrant. Also, the surface of the glass is quite smooth, which doesn’t fully meet my expectations. That’s why I can only give th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Received the order and it looked great but wasn’t personalized on the handle like ordered.
Company replied
Medium shirt runs small. Should have ordered a large.
Company replied
My order didn’t arrive as expected even with all the emails I received about it being quality checked. It’s still a beautiful journal, but I had marked and paid to have it personalized and it was not... See more
Company details
Written by the company
Company Name: Light and Faith Website: lightandfaith.com Location: Albuquerque, New Mexico, USA Email: contact@lightandfaith.com Industry: E-commerce – Faith-Inspired Apparel & Accessories About Us: Light and Faith is a faith-driven lifestyle brand dedicated to spreading positivity and spiritual inspiration through thoughtfully designed products. Our mission is to empower individuals to express their beliefs and values in everyday life. Our product range includes: Apparel: Comfortable and stylish clothing featuring faith-based messages. Drinkware: Durable tumblers and mugs adorned with uplifting scriptures and designs. Accessories: Items that serve as daily reminders of hope, love, and faith. We are committed to quality craftsmanship, customer satisfaction, and fostering a community centered around faith and positivity. Customer Commitment: Production Time: 2–3 business days Shipping Time: 8–12 business days Shipping Policy: Free shipping on orders over $68 Returns: Hassle-free return policy to ensure customer satisfaction Connect with Us: Facebook: facebook.com/lightandfaithshop Instagram: instagram.com/lightandfaith YouTube: youtube.com/@lightandfaith Join our community and let your light shine through faith-inspired living.
Contact info
1209 Mountain Road Place Northeast, 87110, Albuquerque, United States
- contact@lightandfaith.com
- lightandfaith.com
2.8
Average
52 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 67% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I did not receive my order
I did not receive my order. I waited 5 weeks for it and then finally the tracking information said it was delivered, but I did not receive it. I requested a refund and have not yet received a response. I will not be ordering from Light & Faith again.
12 March 2026
Reply from LightandFaith
"I did and I eventually found the package on the side of my house. The wind had likely blown it away."
Hello, your last message to us was that you found your package.
Poor communication and description of…
Poor communication and description of product, shipping took far too long.
23 February 2026
Reply from LightandFaith
Hello, you placed your order on February 7th and received it on February 17th. This means we only took 10 days to deliver this product, which is faster than the estimated delivery time posted on our website.
Delivered
Delivered, PO Box
SHERMAN OAKS, CA 91413
February 17, 2026, 9:43 am
Arrived at Hub
SHERMAN OAKS, CA 91403
February 16, 2026, 8:12 am
Arrived at USPS Facility
SHERMAN OAKS, CA 91403
February 16, 2026, 6:14 am
Departed USPS Regional Facility
SANTA CLARITA CA DISTRIBUTION CENTER
February 16, 2026, 5:30 am
Arrived at USPS Regional Facility
SANTA CLARITA CA DISTRIBUTION CENTER
February 15, 2026, 4:26 am
In Transit to Next Facility
February 15, 2026, 3:53 am
Departed USPS Regional Facility
LOS ANGELES CA DISTRIBUTION CENTER
February 15, 2026, 3:15 am
Arrived at USPS Regional Origin Facility
LOS ANGELES CA DISTRIBUTION CENTER
February 14, 2026, 9:57 pm
Accepted at USPS Origin Facility
LONG BEACH, CA 90810
February 14, 2026, 8:42 pm
Picked Up By Shipping Partner, USPS Awaiting Item
LONG BEACH, CA 90810
February 11, 2026, 7:43 am
Shipping Partner: PYK GLOBAL INC
Shipping Label Created, USPS Awaiting Item
LONG BEACH, CA 90810
February 9, 2026, 11:48 pm
Sent wrong product!
They sent me the wrong cup and they have no responded to my emails to receive the correct product I ordered.
25 February 2026
Reply from LightandFaith
Hello, first of all, I have replied to all your emails stating that if you don't like it, we will send a replacement cup and I haven't ignored any emails.
We still ensure that your order is processed according to the store's Return & Warranty procedure.
I received the wrong item
I received the wrong item. The merchant was able to acknowledge that. They provided a 30% discount to reorder.
30 January 2026
Reply from LightandFaith
We are very sorry about the error in your order. We truly appreciate your understanding and would like to offer you a 30% discount code to reorder the correct product. Please let us know if you would like to proceed; we are happy to assist you.
I have ordered my product over a month…
I have ordered my product over a month ago and have not heard anything yet.
26 January 2026
Reply from LightandFaith
Hello, we provided the tracking code as soon as the order was created.
Because the product you purchased is a wooden statue and we need time to carve it, the production time is a bit longer than other products, but it will still be delivered within the timeframe we described.
I love my embroidered hoodie
I love my embroidered hoodie. I’ve shared the website with friends and family and I can’t wait to order another one. It helps me be bold in my relationship with Christ, everywhere I go. It’s very comfy. I’m 5’4 and ordered a small. The fit is perfect for anyone who likes their hoodies a bit on the loose side. It’s does take a bit longer to arrive, but the quality is worth it. A great way to practice patience lol, but when it comes, the reward is worth it.
26 January 2026
Looks wonderful
Looks wonderful, very happy with how it turned out. Shipping too a little longer than I expected. The screw on lid is not super smooth but it still sits tight and looks flawless!!
27 December 2025
Reply from LightandFaith
Hello, on each product, we have images showing the shirt sizes so customers can choose the correct size. We also haven't received any email or message from you regarding this issue. If you had contacted us first, we would certainly have handled and resolved the problem for you.
My sis loved it 🫶🏽
27 December 2025
The fact that you communicated back and…
The fact that you communicated back and forth with me when the statue i wanted was out of stock and gave me many alternatives twice. I really appreciated that ..good customer service
27 December 2025
I ordered a,pocketbook for $40 with 2…
I ordered a,pocketbook for $40 with 2 free gifts and they only sent a wallet. Will have to dispute this.
8 January 2026
Unprompted review
Reply from LightandFaith
Hello, I can't find your order here.
I sincerely apologize for the misunderstanding. At $40, the wallet is the correct order. If you're buying a handbag, you need to select the "Style handbag" option. If you have any questions or misunderstandings, please contact us so we can resolve them.
Reply from LightandFaith
Delivered
Delivered, In/At Mailbox
PALM DESERT, CA 92211
January 8, 2026, 4:26 pm
Out for Delivery
PALM DESERT, CA 92211
January 8, 2026, 6:10 am
Arrived at Post Office
PALM DESERT, CA 92260
January 7, 2026, 9:20 pm
Hello,
You posted this comment on January 7th, while the package was successfully delivered on January 8th.
Previously, we sent an email notification with the tracking number and confirmation that the order was in transit, expected to be delivered on time, and not delayed.
Please double-check the information. If you still have any questions, please contact us so we can better assist you.
Thank you very much.
ABSOLUTELY TERRIBLE
ABSOLUTELY TERRIBLE - ORDER WAS OVER A MONTH AGO. STILL NOT DELIVERED. NOTIFYING THE BETTER BUSINESS BUREAU.
27 December 2025
Reply from LightandFaith
Hello, you placed your order during the holiday season, and we apologize that it didn't arrive in time for Christmas.
As described on our website, because these are meticulously handcrafted products, it takes 3-5 days to produce and 15-20 days to ship depending on the region.
And your package arrived on January 5th. This means it wasn't delayed; the package arrived on time.
If you have any further questions, please contact our store.
I received my order today but I got…
I received my order today but I got the wrong colour I ordered a WHITE TUMBLER but I got a BLACK TUMBLER
13 December 2025
Unprompted review
Reply from LightandFaith
Size Tumbler:
Tumbler 30oz
Body Color:
Body Colorful
Lid:
Opaque Lid
Color Tumbler:
Black
Personalize :
YES
Custom:
CAROL
Hello, please double check your order. You selected a black mug instead of a white one; we did not send you the wrong item.
Still have not received the product
Still have not received the product. Has taken way too long.
25 November 2025
Reply from LightandFaith
You place your order and receive it in 14 days. That's not long at all. We also manufacture, print, and quality-check the product before shipping.
2025-12-02 11:42
DELIVERED
2025-12-02 06:10
OUT FOR DELIVERY
2025-12-02 05:53
ARRIVAL AT POST OFFICE
2025-12-01 11:22
PROCESSED THROUGH USPS SORT FACILITY
2025-12-01 09:44
PROCESSED THROUGH USPS SORT FACILITY
2025-11-30 09:06
TENDERED TO DELIVERY SERVICE PROVIDER, ALLOWED 1-3 DAYS FOR UPDATES FOR PACKAGES WITHIN THE US
2025-11-30 08:30
ARRIVAL DESTINATION DHL ECOMMERCE FACILITY
2025-11-29 06:47
DEPARTURE ORIGIN DHL ECOMMERCE FACILITY
2025-11-29 03:15
PROCESSED
2025-11-29 03:15
PACKAGE RECEIVED AT DHL ECOMMERCE DISTRIBUTION CENTER
2025-11-27 13:30
Batch delivery to carrier
2025-11-27 11:49
International shipment release - Import
2025-11-27 11:32
Pick up by local carrier at destination port
2025-11-27 01:25
Port of destination - Arrival
2025-11-26 02:01
EN ROUTE TO DHL ECOMMERCE OR AWAITING PROCESSING
2025-11-26 11:29
Port of departure - Departure
colors are not very strong or vibrant
the picture is really beautiful, but the colors are not very strong or vibrant. Also, the surface of the glass is quite smooth, which doesn’t fully meet my expectations.
That’s why I can only give three stars.
25 November 2025
Reply from LightandFaith
I did it that way so there would be light shining from behind it too. Have you ever tried putting a candle or a lamp behind it?
I was surprised that it was nothing…
I was surprised that it was nothing like the picture I seen in the advertisement. I was disappointed. For what I paid it was not worth it.
25 October 2025
Reply from LightandFaith
Hi, we have contacted you to confirm the product is as described. We are happy to know that you find the product beautiful and we truly appreciate the meaning it brings. Thank you for your support and compliments!
I ordered the gold and white cup and…
I ordered the gold and white cup and received a green and black one
16 October 2025
Reply from LightandFaith
Hello, LAF23097 is the order you placed, please check your order information again. You ordered the black cup and we delivered the correct one. We have also contacted you to resolve your order query via email.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.