Aussie Men's shed Lightburn user for over 5 years. Never had need to use Support until I tried to sort out too many computers, too many Lightburn keys. emailed my problem to the Support Team expectin... See more
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Company details
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LightBurn is better layout, editing, and control software for your laser cutter. It is a native application written for Windows and macOS.
Contact info
United States
- support@lightburnsoftware.com
- lightburnsoftware.com
Replied to 63% of negative reviews
Typically replies within 1 week
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I love light burn
I love light burn, I would be completely lost without it.
My laser works perfectly with it.
Like with anything takes time to learn I watched YouTube.
But I have managed to picked it up easily ☺️
I planned to buy this software
I planned to buy this software. What I really do not understand, is they calculate strange prices according adresses and most worse, I want to pay in USD, but they think, if I come from czech, I need to pay in czech crones.
What if I just have enough USD to pay in? I am always hating somebody thinks, he makes better conversion for me as I can do self.

Reply from LightBurn Software
Respect
Respect and especially the desire to help customers. Best regards!
Excellent customer service, bar none!
I had an issue with recovering my license key and reached out to the Lightburn support team and got an almost immediate response. My problem was handled efficiently and the communication was awesome. This is by far the best software application I have ever purchased.
Very good support, five star from me
The software is easy to operate and the support is amazing.
DISAPPOINTING.
With every new update, Lightburn introduces new issues. If something isn't broken, there's no need to change it. This software has the potential to be excellent, but these constant changes make it unnecessarily frustrating for users. Disappointed.

Reply from LightBurn Software
Speedy response to my problem.
Really impressed with the speed of response to my request for help. Would REALLY appreciate it if they would provide support in running Lightburn for Windows, on Linux Mint using something like Play On Linux, Wine, Bottles, or other similar tools.
Fantastic Support Experience!
⭐️⭐️⭐️⭐️⭐️
Fantastic Support Experience!
The LightBurn Software support team is absolutely stellar! They were incredibly fast in responding to my issue, resolving it perfectly on their first attempt. Not only are they clearly knowledgeable, but they were also kind and patient throughout the process. It’s rare to find such a great combination of efficiency and friendliness in customer support. Highly recommend their software and their support team!
Gentle and present
Helping people. Very kind and quick. Feel of being supported.
very good
very good. easy to use and understand. so many tutorials on youtube. very suitable for beginners like me. keep it up!!!
I usually don't write reviews
I usually don't write reviews, but for me this company deserves one. I can't be how quickly my request for help was looked after. I'm sorry, but whoever looked up my information and answered my questions is worth every cent they make and more. I have never been this pleased with the service from a company that I can remember and I usually remember good service. Great product and fantastic service. Keep up the good work folks, I know I certainly appreciate it. I owe someone there a coffee ☕️. Thank you, thank you, thank you. I will renew my license regularly eventhough the software works fine without renewing it. It's all I can think of to show my appreciation.
Amazing product
Amazing product, on the few times I have needed support with the software / licence etc, they reply and resolve almost instantaneously! Thank you!
Very good software with a falcon 2
Very good software used with a creality falcon 2 pro. The camera control is amazing!
LightBurn is great to work with
LightBurn is great to work with. I always get a reply, at least by the nex morning and it's always useful. My laser broke and they have helped me extend my trial period. Cheers to you, LightBurn!
First of all
First of all, the software itself is amazing. Thank you all for that. Second, support has always been there, polite and quick response. And Thank You all for that !!
Very happy with the lightburn software
Very happy with the lightburn software
I am extremely happy with Lightburn…
I am extremely happy with Lightburn Software, I don't buy alot of software but this is well worth the money. They also supply great customer service with quick response to all my questions.
Been using Lightburn for years now
Been using Lightburn for years now, real great piece of software for the price.
Had to shoot them an email or two over the years for minor things and they get back rapid with a solution.
Lightburn is 10/10 the best software to…
Lightburn is 10/10 the best software to control your laser with and especially design your own products and files. We use Lightburn daily and most of the time not connected to the laser.
Any potential issue that could arise is fixed very quickly and effectively!
Thank you Lightburn for all the support of us in the laser community!
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