LightBurn Software Reviews 187

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the prompt, professional, and friendly assistance received. Many people found the support team to be incredibly fast and efficient, often resolving issues quickly and providing clear, easy-to-follow advice. The software itself is frequently described as excellent, user-friendly, and the best on the market, offering intuitive controls and powerful features that enhance the design workflow. However, some customers also noted issues with the product, describing it as a "necessary evil" that can be frustrating for creative work due to error messages. A few other people also felt that the support was not always responsive, with some experiencing delays in replies or a lack of resolution for specific technical problems, including issues with product functionality.

What people talk about most

Customer service

Consumers find customer service to be overwhelmingly positive. Many reviewers praise the support team as... See more

Response time

People report positive experiences with response time. Many customers praise the quick and clear replies,... See more

Technology

Reviewers express mixed opinions regarding the technology. Many customers praise the software, calling it... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the software's ease of... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the software as incredible,... See more

Based on these reviews

Rated 5 out of 5 stars

Aussie Men's shed Lightburn user for over 5 years. Never had need to use Support until I tried to sort out too many computers, too many Lightburn keys. emailed my problem to the Support Team expectin... See more

Rated 5 out of 5 stars

Best software available, with outstanding support Offered at a fair price (you'll easily make your money back just from the time saved compared to using LaserGRBL and similar tools), this is hands d... See more

Rated 5 out of 5 stars

LB Efficiency. Speed in replies, easy to follow advice! I contacted support to get the current licence expiry date. This due to sent in a payment which according to mu notes was due….but it seems I... See more

Rated 5 out of 5 stars

Lightburn support is always the best, fastest, and most fair I have experienced! I have software from almost all of the big guys,from OS to speciality software for music and craft creation, to Offic... See more


Company details

  1. Software company

Written by the company

LightBurn is better layout, editing, and control software for your laser cutter. It is a native application written for Windows and macOS.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Pretty robust and practical software

Pretty robust and practical software for my co2 laser, easy in use. The layer options for controlling the laser are very useful. The software when compared to other software is very good. There are some minor flaws: for designing I still prefer Rhino with practical snapping tools, control point editing, layer naming and trimming tools. The menu organisation is sufficient but could be beter. Pricing of the software is good and new options are added at every upgrade.

14 May 2024
Rated 5 out of 5 stars

Easy to renew

Easy to renew, the reminder is fantastic you do not have to keep up with all renewals at a fare price. I wish all software's are this affordable. I wish LightBurn will support my Xtool M1as well.

12 May 2024
Rated 5 out of 5 stars

Great software have had no issues…

Great software have had no issues installed on 3 computers and worked well on all. Been a minute since I have been able to give out a 5 star review feels good to get a product functioning and as advertised. Thanks

30 December 2023
Unprompted review
Rated 1 out of 5 stars

I purchased the software licence from

I purchased the software licence from
lightburn I installed it on my computer
which works great .but when I tried to install on my laptop it won't let me saying I've already installed it 2 times
but I've only used it once.
so be aware

22 August 2023
Unprompted review
LightBurn Software logo

Reply from LightBurn Software

Hi Gordon, this sounds like a seats issue that Support@LightBurnSoftware.com could fix pretty easily for you. Please reach out to them.

Rated 5 out of 5 stars

great company

great company , I ordered lightburn camera .took four days from order to delivery from USA to UK with standard delivery. cant fault them and worth five stars.

10 May 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service
Bought camera and software.
It was shipped quickly (same day)
Unfortunately, Danish customs thought it was spy equipment and sent it back.
After which Lightburn sent with another freight company which was responsible for customs clearance itself.
All without charge, and super fast.

Super service
Har købt kamera og software.
Det blev lynhurtigt afsendt (samme dag)
Desværre troet Dansk toldvæsen det var spionudstyr, og sendte det retur.
Hvorefter Lightburn sendte med et andet fragt firma som selv stod for fortoldning.
Alt sammen uden beregning, og superhurtig.

6 November 2022
Unprompted review
Rated 5 out of 5 stars

Highly Recommend Lightburn Software

We are extremely happy with Lightburn Software. We have been using lasers for over a year, and this application by far is the absolute best! I'm amazed with all of the features including design on the fly, setting cut/engrave/score parameters, able to see how the file is printed with the preview option, and so many more features. This is the the best laser software around, and the laser community always recommends getting it. The user support was also very responsive.

19 August 2022
Unprompted review
Show reviews in all languages. (187 reviews)

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