lightinthebox.ch Reviews 

11
•
TrustScore 2 out of 5

2.2

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2.2

Poor

TrustScore 2 out of 5

11 reviews

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2.2

All reviews

(11)

3 reviews in the last 12 months

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Rated 2 out of 5 stars

"Buyer Beware" - you get what you pay for.

Although pricing is low, overall, I would say 'buyer beware.' Although it has a distribution center in the states, this is a Chinese company. Exchanges actually need to go back to China - to be made at the buyers expense - which in part will be refunded later. Asian products are NOT true to size for Americans, for example if you usually wear an XL, you will need to purchase an XXL or XXXL for a natural fit. Clothing materials, such as cloth, are poor and synesthetic, mostly from plastics and do not reflect photos. Intended for Christmas presents - Receiving your purchase can take up to 6 to 8 weeks... Ultimately, I gave about 50% of my major clothing purchasing to a local Christian Thrift Store. Clothes that had never be worn. For myself? Personal money wasted. A hard lesson learned.

14 February 2026
Unprompted review
Rated 1 out of 5 stars

Do not use

Terrible - do not buy from them. Took ages to arrive. Terrible quality - I ordered a brand they are a copy!!!!
Been 30% of the price as a refund!!!!!
DONT USE

11 November 2025
Unprompted review
Rated 1 out of 5 stars

Light in the box strikes again

Light in the box strikes again, another supremely poor product. Utterly awful company, utterly awful products. I actually ordered from Ador, only to receive this product, because light in the box has bought Ador recently. Ador has a creative way of dealing with customers, their website allows you to message them if you want to leave them five stars, but NOT if you are dissatisfied. You can leave a message, and photos but you then get a little message at the top of the screen..." Select a reason why you are dissatisfied". There's no list, so your message, your photos, your complaint disappear as you leave.
My ordered product? It wasn't anything like I ordered and paid for!
USUAL LIGHT IN THE BOX RUBBISH.

19 December 2023
Unprompted review
Rated 1 out of 5 stars

Bad quality!

And here again, I’ve received a pair of jogging in pure plastic instead of the mixed cotton advertised.
LightInTheBox is trying to take a a big chunk of the online business worldwide and must thus learn how to stick to deliver just what the customer orders and in the quality expected; not whatever they have in stock!

12 November 2022
Unprompted review
Rated 1 out of 5 stars

Don't use this website

Don't use this website, this company is a scam. They are untransparent as all products come from China, where you get the surprise of the extra taxes / border controls at your own cost! They make you send back the returns to China at your own cost and forget about being reimbursed- They only give you credit on their website. There is no proper client service center, you will only get standard mails. It is concerning that they can rip you off like this.

7 October 2021
Unprompted review
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