Thanks to Rob and Glenn - professional, courteous and all around good people. They turned up on schedule and talked us through the install process before starting. Block drive looks like i... See more
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Review summary
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What people talk about most
Reviews shaping this summary
So pleased we changed to Lightning Fibre Install was superb, took time to check out everything including getting my iRobot vacuum connected - that’s what you call excellent service! No drop offs o... See more
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We had Rob come to do our installation. We opened the door to a big friendly smile. He explained what he had to do, which was easy to understand. Throughout the installation he was very professional,... See more
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Engineer arrived on time and extremely courteous, helpful young man who explained everything. Also, Dylan in office who I spoke to initially was very very helpful. Really great to deal with real pe... See more
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Company details
- #13 of 60 best companies in Internet Service Provider
- #4 of 46 best companies in Internet provider
- #8 of 49 best companies in Phone and internet services
About Lightning Fibre
Written by the company
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Contact info
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, United Kingdom
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4.8
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fantastic service
Fantastic service from start to finish, great communication, turned up on time and very polite
11 May 2026
Unprompted review
Reply from Lightning Fibre
Thank you for the fantastic feedback. We’re really pleased to hear everything went smoothly from start to finish and that the team provided great communication and service throughout. ⚡
We contacted lightning fibre with a…
We contacted lightning fibre with a view to having super fast fibre installed. In just over a week from site visit the installation was completed and everything was switched over to the new system. The installation was done to a high standard by Glenn who was very helpful throughout. Excellent company to deal with so far five stars by us 👍
12 May 2026
Unprompted review
Reply from Lightning Fibre
Thank you for the fantastic feedback. We’re delighted to hear everything was completed so quickly and to such a high standard. We’ll be sure to pass your kind words on to Glenn. We really appreciate the five stars. ⚡
Reply from Lightning Fibre
Thank you for your kind feedback. We’re delighted to hear you received excellent communication and customer service. ⚡
My installers were polite
My installers were polite, very helpful, and left everything tidied.
1 May 2026
Reply from Lightning Fibre
Thank you for your feedback. We’re glad to hear the installers were polite, helpful, and left everything tidy. ⚡
Reply from Lightning Fibre
Thank you for your feedback. We are sorry to hear the WiFi coverage is not reaching every corner of your home. Please contact our support team and we will be happy to look into ways to improve this for you. ⚡
Very quick solution
Very quick solution. Transfering the sccount took me not more than 10 min. Lovely lady.Kind and profesional!Thank you
1 May 2026
Reply from Lightning Fibre
Thank you for your feedback. We’re really pleased to hear the account transfer was quick and easy and that you received kind, professional support. ⚡
so helpfull from the word go clean and…
so helpfull from the word go clean and tidy instilationand only 22pound a month for my needs excellent would recomend to anyone customer service polite and helpfulldont waste your time with big companies who double the price in 18 months
11 May 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your feedback. We are really pleased to hear the installation was clean and tidy, the service helpful from the start, and that you are happy with the price and support from our team. We really appreciate your recommendation. ⚡
Excellent Customer Service
1 May 2026
Reply from Lightning Fibre
Thank you for your feedback. We are delighted to hear you received excellent customer service. ⚡
Quick and easy installation :) very…
Quick and easy installation :) very good connection.
30 April 2026
Reply from Lightning Fibre
Thank you for your feedback. We’re glad the installation was quick and easy and that you’re happy with the connection. ⚡
Problem not fully understood by operative.
There seems to be a lack of technical expertise available at the weekend. I don’t think the person I was talking to fully understood the problem.
2 May 2026
Reply from Lightning Fibre
Thank you for your feedback. We are sorry to hear your issue was not fully understood and that you felt the technical support available over the weekend did not meet expectations. We take this seriously and will use your comments to help improve our service. ⚡
Very pleased e very
Very pleased overall service very good and a pleasure to deal with.
All. Staff cooperative and friendly
8 May 2026
Reply from Lightning Fibre
Thank you for your kind feedback. We are really pleased to hear you are happy with the overall service and found our team cooperative and friendly. ⚡
Brilliant service and Installation.
2 May 2026
Reply from Lightning Fibre
Thank you for your feedback. We are really pleased to hear you were happy with both the service and installation. ⚡
Superb experience
Superb experience, Rob arrived on time8am and completed the job, very tidy and fixed the wall mounted unit to hide the wiring, 2.5GB Fibre installed and working fine. Rob very polite and do a great job, an asset to the company.
8 May 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your fantastic feedback. We are delighted to hear Rob arrived on time, completed the installation neatly, and took the extra care to hide the wiring and ensure everything was working perfectly. We really appreciate your kind words and will pass them on to him. ⚡
Full fibre Installation
Installation was as scheduled and was done with minimum fuss. Internet and phone service are working well.
28 April 2026
Reply from Lightning Fibre
Thank you for your feedback. We are glad the installation went as scheduled with minimal fuss and that both your internet and phone services are working well. ⚡
Network Issues resolved
I had been a customer for over two years and I started to get intermittent disconnections. Tech support could see no reason for these disconnections and so sent a new (higher spec) router. When this was plugged in in caused all sorts of problems. I contacted Tech Support and Kirk worked with me for several hours to identify the problem. Initially he believed that the issues were being caused by a device on my network. He methodically worked with me disconnecting and re-connecting devices and finally realised that the problem was being caused by the firmware version of the router. He rolled back the firmware to the previous version and once he changed this everything worked perfectly. I am sure that one of the big suppliers like Sky would not have put in the time and effort to resolve matters and would have just erroneously blamed the matter on a device on my network. On release of the newest version of the firmware (the one after the one that caused the issue) he installed this and everything worked perfectly. Kirk went above and beyond!
8 May 2026
Unprompted review
Reply from Lightning Fibre
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear Kirk was able to methodically work through the issue with you and ultimately get everything running perfectly again. It’s great to know his persistence and support made a real difference and got you back to a stable connection. ⚡
Reply from Lightning Fibre
Thank you for your feedback. We are glad to hear you found the service helpful and efficient. ⚡
Very smooth and prompt installation…
Very smooth and prompt installation process, literally 2 days after my initial enquiry. Instant super fast broadband, it is so fast it blew my mind! Downloading a feature film literally takes a few seconds. Fantastic! I’m very happy!
1 May 2026
Reply from Lightning Fibre
Thank you for the fantastic feedback. We’re delighted to hear the installation was quick and smooth and that you’re enjoying such incredible speeds. Great to have you on board! ⚡
Sorted out a problem quickly and…
Sorted out a problem quickly and efficiently.
Highly recommended Lightning Fibre
30 April 2026
Reply from Lightning Fibre
Thank you for your great feedback. We’re glad we could get the issue sorted quickly and efficiently for you, and we really appreciate your recommendation. ⚡
It could not have been simpler to get…
It could not have been simpler to get rid of my previous broadband provider! It all have been done online, and the day of installing the necessary kit a very nice engineer has done a superb job all perfect so far and may it continue for a long time
30 April 2026
Reply from Lightning Fibre
Thank you for the fantastic feedback. We are delighted to hear the switch was so simple and that our engineer provided such a superb installation experience. We hope you continue enjoying the service for many years to come. ⚡
Very prompt
Very prompt, good time keeping,
Very polite engineers,
Helped me to add my television and my mobile phone.
29 April 2026
Reply from Lightning Fibre
Thank you for your feedback. We are pleased to hear the engineers were prompt, polite and helpful in getting everything connected for you. ⚡
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