Thanks to Rob and Glenn - professional, courteous and all around good people. They turned up on schedule and talked us through the install process before starting. Block drive looks like i... See more
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Review summary
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So pleased we changed to Lightning Fibre Install was superb, took time to check out everything including getting my iRobot vacuum connected - that’s what you call excellent service! No drop offs o... See more
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We had Rob come to do our installation. We opened the door to a big friendly smile. He explained what he had to do, which was easy to understand. Throughout the installation he was very professional,... See more
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Engineer arrived on time and extremely courteous, helpful young man who explained everything. Also, Dylan in office who I spoke to initially was very very helpful. Really great to deal with real pe... See more
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Company details
- #13 of 60 best companies in Internet Service Provider
- #4 of 46 best companies in Internet provider
- #8 of 49 best companies in Phone and internet services
About Lightning Fibre
Written by the company
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Contact info
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, United Kingdom
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4.8
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Fred and Georgia were very pleasant and…
Fred and Georgia were very pleasant and helpful and good workers, a good advert for your company..
So far no complaints at all about the company.
15 April 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Margaret. We are so pleased Fred and Georgia made such a positive impression. ⚡
Everything went smoothly
Arrived promptly in time stated, very nice people, everything went smoothly and satisfaction of process.
10 April 2026
Reply from Lightning Fibre
Thank you for your kind feedback Hannah. We are so pleased everything went smoothly and you had a positive experience. ⚡
Reply from Lightning Fibre
Thank you for your feedback Maureen. We are pleased everything is working well now and appreciate your review. ⚡
Well done
The work was done on time and efficiently. The fibre connection is far better than our previous supplier
14 April 2026
Reply from Lightning Fibre
Thank you for your lovely feedback David. We are so pleased everything was completed efficiently and that you are enjoying the improved connection. ⚡
They delivered what they said and…
They delivered what they said and installed the unit
with no problems.
8 April 2026
Reply from Lightning Fibre
Thank you for the five stars Peter. We are glad you had a smooth experience. Your feedback is greatly appreciated. ⚡
Really great service
Really great service. The switch process was seamless, installation was done on schedule and the installation team went out of their way to ensure I was happy with the outcome.
14 April 2026
Reply from Lightning Fibre
Thank you for the five stars Ian. We are glad you had a smooth and positive experience. Your feedback is greatly appreciated. ⚡
Windy Miller is pretty pleased …
The installation process stuttered at the beginning but efforts were made to resolve the issues.
Patient sales staff had to wait for 7 months as the house purchase was problematic
11 April 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Stander. We are so pleased everything came together in the end and that you are happy with the service. We truly appreciate your patience. ⚡
Lightning in the Sky
After 25 years with Sky for my Broadband I decided to move to Lightning Fibre who were offering some unrivalled deals. The installation team of Andy and Ricky arrived and thoroughly explained the process. With the utmost professionalism, care for our property and helpfulness they installed our new system. These 2 gents are an absolute credit to the business and it was a pleasure to have them working in our home. I’m pleased to say that I made the right decision to move to Lightning Fibre and my broadband is working super fast and completely reliable.
15 April 2026
Unprompted review
Reply from Lightning Fibre
Thank you for your fantastic five star review Graham. We are delighted to hear you chose to make the switch after so many years and that it has been such a positive experience. It is great to know Andy and Ricky provided a professional and considerate installation while taking care of your home. We are also pleased you are enjoying fast and reliable broadband. Your feedback means a great deal to us and we will be sure to pass on your kind words. ⚡
The staff have been excellent though…
The staff have been excellent though out. The men who came and fitted our broadband discussed everything they were doing very thoughtful
10 April 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Val. We are so pleased the team were helpful, thoughtful and kept you informed throughout. ⚡
Excellent fitters.
Competent, clean, efficient fitters, installation was very fast. Wouldn't know where the cables run.
10 April 2026
Reply from Lightning Fibre
Thank you for your wonderful feedback Gary. We are so pleased the installation was fast, clean and efficient. ⚡
Reply from Lightning Fibre
Thank you for your fantastic five star review Kay. We are delighted to hear you received very good service and found the team polite. Your feedback means a great deal to us. ⚡
Great communication with staff at…
Great communication with staff at Eastbourne, and great fitters who did a superb installation, far better
than EE did, long may you continue. thankyou
9 April 2026
Reply from Lightning Fibre
Thank you for your lovely feedback Clyde. We are so pleased you were happy with both the communication and installation. Your support means a lot to us. ⚡
Very friendly and professional made to…
Very friendly and professional made to feel comfortable.
9 April 2026
Reply from Lightning Fibre
Thank you for the five stars Donald. We are glad you had a positive experience. Your feedback is greatly appreciated. ⚡
Connection review
Engineer was very professional and did a great job
Only downside is that there is no app like sky where you can check speed
I have checked speed which wasn't the 300 I signed up for especially upstairs
Find it difficult to contact service
11 April 2026
Reply from Lightning Fibre
Thank you for your feedback Terry. We are pleased to hear the engineer provided a professional service and did a great job. We are sorry to hear about the concerns with speed and contacting support. WiFi speeds can vary around the home, especially upstairs, and we would be happy to look into this for you and ensure you are getting the best possible performance. Our local support team is available 7 days a week on 01323 380260, or you can email ask@lightningfibre.co.uk. You can also open a ticket through your customer portal and we will be happy to assist. ⚡
Reply from Lightning Fibre
Thank you for your lovely feedback Sandra. We are so pleased you are happy with the service and our team. ⚡
Engineer staff was very friendly
Engineer staff was very friendly, got the work done efficiently and also kept me informed with what work they were carrying out
11 April 2026
Reply from Lightning Fibre
Thank you for your lovely feedback Danielle. We are so pleased the team were friendly, efficient and communicative. ⚡
The service tech guy was right on time
The service tech guy was right on time, got us hooked up in no time at all, helped me login to my Smart TV and everything has been up and running ever since (a week now)! Thanks!!
11 April 2026
Reply from Lightning Fibre
Thank you for your fantastic five star review Ruth. We are delighted to hear the engineer arrived on time and got everything set up so quickly for you. It is great to know they were able to help with your Smart TV and that everything has been running smoothly since. Your feedback means a great deal to us. ⚡
Reply from Lightning Fibre
Thank you for your fantastic five star review Patricia. We are delighted to hear everything was completed quickly and efficiently. Your feedback means a great deal to us. ⚡
Reply from Lightning Fibre
Thank you for your lovely feedback Chris. We are so pleased you experienced a quick and tidy service. ⚡
So far so good extender works well so…
So far so good extender works well so far no problems
9 April 2026
Reply from Lightning Fibre
Thank you for your fantastic five star review Paul. We are delighted to hear everything is working well and that the extender is performing as expected. We hope you continue to enjoy a smooth and reliable service. Your feedback means a great deal to us. ⚡
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