On line ordering was straight forward. Product was even on sale!! The fixture showed up promptly. I'm a retired electrician so I've installed my share of light fixtures. I though the Barrington Zlite... See more
Company replied
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Review summary
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Found great fixtures. The website was easy to navigate until it was time to pay. My two different credit cards were not accepted. I opened a chat and was connected to Opal, who called me and saw th... See more
Company replied
I am very much pleased with my order of the high quality modern and unique lighting I received from Lightopia. I applaud the attention to detail and the expertise that Glen Rocheleau provided me.With... See more
Company replied
As a trade professional, I have found working with Lightopia and Opal Masters to be such a smooth process. Opal is always kind and supportive and I always come away with the product I need at a grea... See more
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Company details
Written by the company
Lighting design and fixture experts since 2006, Lightopia is an omnichannel lighting retailer for residential customers and trade professionals. We represent brands focused on contemporary design, quality materials and responsible manufacturing, and help our clients solve architectural and decorative lighting needs utilizing the latest LED lighting technology. We do this 7 days a week with teamwork, expertise, and a helpful attitude to make your lighting experience with us a phenomenal one.
Contact info
3323 Hyland Ave e2, 92626, Costa Mesa, United States
- (877) 559-7516
- hello@lightopia.com
- lightopia.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lightopia
Hello,
Thank you for sharing your experience! We’re so glad to hear Glenn provided professional and attentive service. We’ll be sure to pass along your kind feedback.
The Lightopia Team
Received our lighting fixtures and they…
Received our lighting fixtures and they look stunning now that they're installed. Thanks for getting them shipped in time to finish our build project.
11 December 2025
Reply from Lightopia
Hello,
Thank you for your kind words! We’re thrilled to hear your lighting fixtures arrived and look stunning. We genuinely appreciate you choosing us.
The Lightopia Team
Packing
Packing: every piece of glass was broken and a claim is currently on file. I am waiting for replacement glass.
13 December 2025
Reply from Lightopia
Hello,
Thank you for bringing this to our attention. We sincerely apologize for the damage during transit and appreciate your patience while the claim is being resolved. We’re actively working on your replacements and will see this through to completion.
The Lightopia Team
All around great shopping experience!
I ordered from Lightopia for the first time and I have no regrets. They kept me informed throughout the shipping experience. My light arrived well packaged with no damage from shipping. Now let’s talk about the light - it is perfectly beautiful for my kitchen! It is just the right size and really makes a statement. So happy I went with the larger size! I love it and it was exactly what I was looking for in a pendant light above my kitchen sink. The shape of the glass and its seeding really makes it unique. I couldn’t be happier with my purchase!!
7 December 2025
Reply from Lightopia
Hello,
Thank you for choosing Lightopia for your first purchase! We’re so glad to hear everything arrived safely and that you felt well-informed throughout the process. We appreciate your trust and support.
The Lightopia Team
Excellent!
Quality products, great people, excellent service, very responsive. Thanks!
12 December 2025
Reply from Lightopia
Hello,
Thank you for the kind words! We truly appreciate your recognizing our quality products, responsive service, and dedicated team. It means a lot to us.
The Lightopia Team
Top notch.
My purchase couldn't have been smoother. The item that I purchased arrived in a timely manner in good condition. Good quality, beautiful lamp unfortunately, I had to return it, too big for my dining-area. The return process was equally pleasant. Lightopia staff were eager to please, and complied with my request without question. UPS picked the very large box up at my door.
5 December 2025
Reply from Lightopia
Hello,
Thank you so much for your kind words! We’re happy to hear your purchase arrived in excellent condition and that our team made the return process smooth and pleasant. We truly appreciate your choice of Lightopia and hope to assist you again in the future.
The Lightopia Team
The fan I received had a very glossy…
The fan I received had a very glossy finish and we did not want it. Lightopia takes at least a week just to give you a return authorization to allow you to return the product. This policy is unheard of in 2025. I feel this is anacceptable return policy.
4 December 2025
Reply from Lightopia
Hello,
Thank you for sharing your feedback. We’re sorry to hear the finish was not what you expected and that the return authorization process felt delayed. Our team works to review all return requests as quickly as possible, and we appreciate your patience. Your comments have been shared internally so that we can continue to improve our processes.
The Lightopia Team
Reply from Lightopia
Hello,
We genuinely appreciate your review and are pleased that you’re satisfied with your experience. Thank you for choosing us!
The Lightopia Team
Reply from Lightopia
Hello,
Thank you for your kind words! We’re so glad you had a positive experience and appreciate you taking the time to share your feedback.
The Lightopia Team
Great quality selections
Great quality selections
Items received intact
Olivia is great with prompt assistance
25 November 2025
Reply from Lightopia
Hello,
Thank you for the excellent review! We’re glad your item arrived safely and that you enjoyed our quality selection. We’ll be sure to share your kind words with Olivia.
The Lightopia Team
Reply from Lightopia
Hello
We’re thrilled to hear you love your floor lamp and that it was worth the wait. Thank you for your patience and support!
The Lightopia Team
Pendant
Everything went well with ordering and delivery of the pendant light. I LOVE the light. It is great quality, heavy duty, I can hardly believe it. It seems these days not to often does a person find good quality items. It is so beautiful. I would highly recommend Lightopia.
30 October 2025
Reply from Lightopia
Hello,
Thank you for your kind feedback! We’re delighted to hear that everything went smoothly and that you love your pendant light. Enjoy!
The Lightopia Team
The delivery person was very nice and…
The delivery person was very nice and gracious . Delivery went very smooth. Checked out table to make sure it was ok and it was.
2 December 2025
Reply from Lightopia
Hello,
Thank you so much for sharing your feedback! We’re delighted to hear that your delivery went smoothly and that the driver provided such friendly, gracious service. We genuinely appreciate your review and are glad your experience was a positive one.
The Lightopia Team
They only shipped (1) light
2 December 2025
Reply from Lightopia
Hello,
The vendor has confirmed that only one item was shipped, and they will be shipping the second item soon. They will send me the tracking information once it has shipped.
I appreciate your patience.
The Lightopia Team
Chandelier is beautiful
Chandelier is beautiful. Great quality! Perfect for my husband’s home office. Packed extremely well and easy to install.
25 November 2025
Reply from Lightopia
Hello,
Thank you for the excellent feedback! We’re so glad the chandelier is perfect for your husband’s office and that it arrived safely. Enjoy your beautiful new piece!
The Lightopia Team
Great pricing
I received tracking info. right away and my fan was delivered very promptly. The price was better than I could receive on my Trade account elsewhere, so I am very pleased.
1 December 2025
Reply from Lightopia
Hello,
Thank you so much for your review! We’re thrilled to hear your order arrived quickly and that you were happy with the pricing. We genuinely appreciate you choosing to shop with us!
The Lightopia Team
Exceptionally disappointing customer service
Disappointing customer service. I canceled my order within minutes of placing it and reached out to customer service right away. I had immediate concerns the Tolomeo lamp was not authentic given the TW models come with a dimmer switch. This one oddly was listed as having none. I believe an inauthentic lamp was sent for one. Second they still have not processed my return and delivered 3 packages anyways two of which were dented and had an odd smell. Some of the worst least helpful customer service I’ve ever experienced. Also I sincerely question the authenticity, as well as the quality of the damaged goods sent.
2 December 2025
Reply from Lightopia
Hello,
Thank you for taking the time to share your feedback. I’m sorry to hear that the item didn’t meet your expectations, but I do want to reassure you that we have already filed a claim on your behalf and arranged the return with no shipping costs to you. We appreciate you bringing this to our attention and are here to help however we can.
The Lightopia Team
Customer service was not great
Customer service was not great. Lights were cheap looking. Company insisted on taking a 12.5% chunk of refund for shipping cost, which doesn't make sense. Shipping costs are based on size and weight. Additionally that policy was not disclosed in the return policy on their site.
25 November 2025
Reply from Lightopia
Hello,
Thank you for your feedback. We’re genuinely sorry to hear that your experience didn’t meet expectations. We understand your concerns regarding the return and shipping costs, and we’ll review this internally to ensure our policies remain transparent and fair. We appreciate you taking the time to share your experience with us.
The Lightopia Team
Outstanding Customer Service
I purchased a floor lamp that arrived damaged. I called the Customer Service number to report the problem. I had the pleasure of speaking with AnneMarie Gagnon, who was kind, friendly and carefully listened to my concerns. She asked me to send her photos of the damage then followed up quickly with an email informing me that she had processed a claim for replacement of the item. Two days later, I received an email from Claim Specialist, Grady O'Brien, regarding my claim, followed by two more emails to update me on the status of the claim. It was so refreshing to get immediate customer support from very nice, competent people!
26 November 2025
Reply from Lightopia
Hello,
Thank you so much for your excellent feedback! We’re thrilled to hear that Ann Marie and Grady were able to take such great care of you. Our team always strives to make every experience smooth and supportive, and we genuinely appreciate you sharing yours.
The Lightopia Team
I haven't received my product yet and I…
I haven't received my product yet and I haven't been getting shipping updates. I called customer service twice, and they have been helpful, but bottom line- product is not here yet and it's been weeks.
30 November 2025
Reply from Lightopia
Hello,
Thank you for your feedback. I’m genuinely sorry for the delay in receiving your product. I’m glad to hear that our customer service team has been helpful, but I completely understand how frustrating it is to be still waiting. We are continuing to work closely with the vendor to obtain updated shipping information, and we’ll ensure that you’re notified as soon as your order is on its way. Thank you for your patience as we work to get this resolved for you.
The Lightopia Team
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