liGo Reviews 

2,009
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 544 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the swift delivery service, often noting that items arrived earlier than expected and were well-packed. Many people appreciate the competitive pricing and the overall value for money, making their purchases feel like a good deal. The service is frequently described as outstanding, with friendly and knowledgeable staff providing excellent support and communication throughout the ordering process. Reviewers are also very satisfied with the product quality, finding items to be exactly as described and working perfectly upon arrival. However, some people mentioned receiving incorrect or faulty items, or products that did not meet their specific needs, though the company often resolved these issues.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising items as described, of good... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the super-rapid and quick... See more

Service

Clients share positive opinions on service, with many describing it as excellent, superb, and even... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy, simple, and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting competitive and affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Panasonic answer phone and two handsets arrived in good condition after a couple of days. No idea if it works or not as after waiting three weeks, my provider has left me without the phoneline pa... See more

Rated 5 out of 5 stars

i bought an additional handset for my Panasonic KX-TGA system. The item arrived as expected - that was the easy part. I had difficulty making it work correctly with my existing system. I phoned the... See more

Rated 5 out of 5 stars

I can only describe this supplier as ‘outstanding’. Next day delivery as promised but I decided to return the binoculars as they did not feel right for me. There was no hesitation from LIGO to precess... See more

Rated 5 out of 5 stars

I bought a Gigaset Premium C570A bundle from LiGo in 2020. A simple on-line transaction that I received the next day, and it's been faultless until recently. Last week, lightning struck somewhere nea... See more


Company details

  1. #65 of 192 best companies in Electronics store
  2. #12 of 14 best companies in Binoculars shop
  3. #42 of 78 best companies in Camping Shop

Information provided by various external sources

At liGo, we know our products like no one else does. For over 15 years, we’ve been one of the UK’s top choices for online electronics, offering the kind of personalised service & expert advice that you won't find elsewhere.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

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Replied to 93% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,009)

538 reviews in the last 12 months

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Rated 5 out of 5 stars

With two decades of experience we can say liGo are an excellent supplier!

We have been buying Siemens cordless phones from liGo for two decades or more. Siemens phones were good, and liGo are excellent suppliers. What makes them special is that if there are any product issues, they sort it out without fuss (in my view the 'secret' to retaining customer loyalty).

Sadly, there have been some quality issues with Siemens cordless phones. We were using Gigaset C575, and one of the two handsets failed well within the warranty period. liGo sent a replacement; that too failed after 18 months or so.

So we bought the E560 dual set. That turned out to have an older version of address book (with one number per name). So we exchanged it for E390 dual set (which is similar to C575) and liGo also refunded the price difference. The handsets are working fine so far.

liGo are not responsible for Siemens's deterioration in product quality, but as said before, liGo put matters right - fairly and honestly. What more can a customer ask? A special thanks to Lewis.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Exception customer service

Exception customer service
Very pleasant person took my call, had a record of a previous purchase to hand, cold immedialy confirm the additional handset I required was available and was able to process my order within mi uses
The handset arrived, as promised the next day.
A clear demonstration as to how it should be done and which sets this Company ahead of others.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

I accidentally ordered the wrong…

I accidentally ordered the wrong product. Telephone support was quick and extremely helpful. A free returns label and the product I should have ordered arrived a couple of days later. 1st class service. Oh! ...and the cargo pants I bought are ones to replace the ones I have owned for years and have given great service whilst being hugely mistreated.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service from liGo for purchase of binoculars

I bought some compact binoculars from liGo earlier this month and the service was brilliant. The price was the cheapest from any of the online retailers and the liGo website was very good. There was plenty of product information available and placing the order was very easy. Delivery was by Royal Mail tracked service and was very quick with good updates on delivery times.
The binoculars were well packaged and arrived safely.
I am very pleased with the binoculars which were exactly as described and I have used them for bird watching nearly every day since I got them.

10 March 2026
Unprompted review
Rated 4 out of 5 stars

Concerns over preventions for fraudulant ordering >

Easy to find the right set of binoculars for me and easy to oder,BUT concerned that "atuo-fill"* of card details & addressm *as may leave the door open for fraudulant use, as no r text & code confuirmation not offered. Other wide buting and promt delivery process good and am happy with the product . However ,duu to the concerns raised , I would be reluctant to order more goods from LiGo ; Graeme Huggan

15 March 2026
Unprompted review
liGo logo

Reply from liGo

Hi Graeme,

Thanks for taking the time to leave your review - we’re really glad to hear you’re happy with the binoculars and our delivery service.

We also appreciate you raising your concerns around the checkout experience. Just to clarify, the “auto-fill” you mentioned is part of Shop Pay, which is a secure, third-party checkout used by many major retailers. Shop Pay stores your details in an encrypted format and may offer additional verification steps depending on the transaction, device, or risk signals. We don’t have access to your full card details at any point.

That said, your feedback is genuinely helpful. We understand how important it is to feel fully confident when placing an order, and we’ll take this on board as we review how we communicate payment security during checkout. Depending on preference, we also offer alternative payment methods including Apple Pay, credit or debit card, and PayPal.

If you have any further questions or would like us to walk you through how payment security works, we’d be more than happy to help.

Thanks again for your honest feedback, we hope to have the opportunity to serve you again in the future.

Kindest regards,
Craig | liGo

Rated 1 out of 5 stars

Not good

Not good , bought from these just under a year ago , contacted them yesterday , told me to go direct to SMEG , I paid these for the item not SMEG , in my head 🤷🏼‍♂️ the company who took my money should sort it out, Not a third party, I’d never buy from these again !!

17 March 2026
Unprompted review
liGo logo

Reply from liGo

Hi Alan,

Thank you for your feedback, and I’m really sorry to hear about your experience — I completely understand your frustration.

While SMEG handles certain aspects of product support directly, you’re absolutely right that as the retailer you purchased from, we should still be supporting you through the process and ensuring this is resolved as smoothly as possible.

This isn’t the level of service we aim to provide, and I’d really like to help put things right. Please reach out to us directly at helpdesk@ligo.co.uk with your order information, and we’ll take ownership of the issue and work with you to get a resolution.

We appreciate you bringing this to our attention and hope we can restore your confidence in us.

Kindest regards,
Craig | liGo

Rated 5 out of 5 stars

I recently ordered a handset and…

I recently ordered a handset and answering base, but unfortunately one handset was missing when the package arrived. I contacted customer service straight away, and they handled the issue quickly and professionally. They arranged a collection and offered a replacement with a different brand since the original was out of stock, along with a refund for the price difference.

Communication was excellent throughout—responses to emails were prompt, and Lewis, who I spoke to on the phone, was especially helpful and pleasant to deal with. Everything they promised was delivered within a very short time. Overall, great customer service despite the initial issue.

27 February 2026
Unprompted review

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