I raised a ticket due to my internet not working. It then took several more messages and days, and another ticket being raised to make a complaint for Lila to get back to me. The engineer they sent wa... See more
Company replied
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Review summary
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Arrived when planned , Very polite on arrival, Explained the scope of work required. Very tidy when work was completed. "Cavan the engineer took the time to explain the new workings of the... See more
Company replied
Nikki and Adam attended our house today to upgrade our Internet. They were both brilliant! Explained everything they were going to do and why etc. Really polite, friendly and definitely went above and... See more
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Hello, Absolutely fantastic service today for a fibre upgrade from Adam & Nikki. They were courteous, wore shoe protection, explained everything clearly and were very very friendly! I would love... See more
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Company details
- #40 of 60 best companies in Internet Service Provider
- #27 of 45 best companies in Internet provider
Written by the company
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Contact info
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Professional installation and excellent…
Professional installation and excellent follow up
1 May 2026
Reply from LilaConnect UK
Hi Lucy,
Thank you for your great feedback
We’re really pleased to hear you were happy with the professional installation and the follow‑up support.
We really appreciate you taking the time to share your experience.
Kind regards,
Customer Support Team 💜
Not the best...yet!
I've only had Lila Connect 10days. And in that time I've had issues with connections. Its been off a few hours. Reconnecting has been a trial in itself. So not so good I'm afraid. Lotsa room for improvements. We shall see!!
8 May 2026
Reply from LilaConnect UK
Hi Gee,
Thank you for sharing your experience. We apologies for any unplanned network outage which impacted your service since joining LilaConnect.
We can see you have reported this via your client portal to allow us to manage communication to you. Thank you.
.
Kind regards,
Customer Support Team 💜
Very quick installation
Very quick installation, polite operatives would definately recommend.
27 April 2026
Reply from LilaConnect UK
Hi Margaret,
Thank you for your great feedback!
We’re really pleased to hear the installation was quick and that our team were polite.
We really appreciate the recommendation.
Kind regards,
Customer Support Team 💜
Everything was quick and easy very…
Everything was quick and easy very pleasant and helpful
29 April 2026
Reply from LilaConnect UK
Hi Stuart,
Thank you for your great feedback!
We’re really pleased to hear everything was quick and easy, and that you found the team pleasant and helpful.
Kind regards,
Customer Support Team 💜
The low upstream problem was fixed…
The low upstream problem was fixed timely
8 May 2026
Unprompted review
Reply from LilaConnect UK
HI Felix,
Thank you for your feedback
We’re really pleased to hear the low upload speed issue was resolved promptly.
If you need any further support, our team is always happy to help.
Kind regards,
Customer Support Team 💜
Adam and jacob did fantastic job very…
Adam and jacob did fantastic job very polite and professional did lila a great service
8 May 2026
Unprompted review
Reply from LilaConnect UK
Hi David,
Thank you for your great feedback!
We’re really pleased to hear that Adam and Jacob did a fantastic job and provided polite and professional service.
We'll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Martins and Marcus came today to sort…
Martins and Marcus came today to sort my upgrade and they were so lovely, tidy and friendly and respectful. So quick too! Thanks guys x
8 May 2026
Unprompted review
Reply from LilaConnect UK
Thank you so much for your great feedback, Steff! We’re really pleased to hear that Martins and Marcus made your upgrade experience such a positive one. It’s great to know they were tidy, friendly, respectful, and got everything done so quickly.
We’ll be sure to pass on your thanks to them.
Kind regards,
Customer Support Team 💜
Arrived when planned ,
Arrived when planned ,
Very polite on arrival, Explained the scope of work required.
Very tidy when work was completed.
"Cavan the engineer took the time to explain the new workings of the router ,Nothing was was to much trouble ,Explained Very clearly .
Luke, the engineer called in to explain ,Garden furnishings have being returned, He to was very reassuring regarding the new equipment.
Their work & attitude is very reassuring ,
Thank you very much, Long may you continue!
7 May 2026
Unprompted review
Reply from LilaConnect UK
Hi Alan,
Thank you so much for your detailed feedback.
We’re really pleased to hear everything went smoothly and that both Cavan and Luke took the time to explain the work clearly, ensure everything was left tidy, and put your mind at ease. It’s great to know their professionalism and attitude made such a positive impression – we’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Adam and Jake did a phenomenal job 100%…
Adam and Jake did a phenomenal job 100% would recommend
7 May 2026
Unprompted review
Reply from LilaConnect UK
Hi
Thank you so much for your great feedback!
We’re delighted to hear that Adam and Jake did a phenomenal job, we'll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Thank you to both operators in the…
Thank you to both operators in the service team, Zohaib was very polite, and understood all my concerns,
Hopefully this will make my broadband from constantly dropping out.
Zohaib did go everything with us to try and resolve our issues, thank you to him.
6 May 2026
Unprompted review
Reply from LilaConnect UK
Hi Shirley,
Thank you for taking your time to provide your feedback.
We’re really pleased to hear that Zohaib was polite, understanding, and took the time to talk through everything with you. It’s great to know he explored all possible options to help resolve the service issue.
We’ll be sure to pass on your thanks to him.
Kind regards,
Customer Support Team 💜
Asked for help and got it full on
Ok so was having an issue with the router that I had when first joined, so got intouch with customer service and very promptly got an email to say a new router was on its way.
So new router up and running and alls well so Lila connect customer service take a big pat on the back from me as your response was 110% positive I’m well chuffed and I can highly recommend Lila for sure and yes I’ve seen the negative comments but I honestly can’t fault them at all.
Thank you all yours Phil Barnes
6 May 2026
Unprompted review
Reply from LilaConnect UK
Hi,
Thank you so much for sharing your experience!
We’re really pleased to hear our team was able to resolve the router issue quickly and get everything back up and running smoothly. Your feedback means a lot to us, and we really appreciate the recommendation.
Kind regards,
Customer Support Team 💜
No problem with anything
From the start of my experience of taking over the account and being told I needed the equipment that was in upgraded. There was no problem it was organised for within a week, a message was sent to me a couple of days before to confirm the date and time.
On the day my appointment was 1pm to 6pm, but the engineer arrived at 11.30 which really pleased me, the engineer Martins came into the house was polite and explained everything to me telling me what was happening due to more compact devices. When he had finished again explained everything to me connection and offered to help me. Keith I'm sorry I didn't meet but I'm sure he would have been just as helpful. There was no mess left and everything was put back for me. Thank you.
5 May 2026
Unprompted review
Reply from LilaConnect UK
Hi Tracy,
Thank you so much for sharing your experience!
We’re really pleased everything was organised smoothly and that Martin took the time to explain everything clearly and leave things tidy. It’s great to hear you felt well supported throughout – we’ll be sure to pass on your kind words to the team.
Kind regards,
Customer Support Team 💜
I had my installation from LiLa on the…
I had my installation from LiLa on the 2.5GB speed . Martin was the installation agent from Latvia . Very professional and well spoken . I highly recommend it .
5 May 2026
Unprompted review
Reply from LilaConnect UK
Hi Alin,
Thank you for your brilliant feedback.
We’re delighted to hear you were happy with your 2.5GB installation and that Martin provided such a professional service.
Our whole team really appreciates the recommendation.
Kind regards,
Customer Support Team 💜
Had a load of problems with this new…
Had a load of problems with this new server Kayur went above and beyond to fix it for me can’t thank him enough
24 April 2026
Unprompted review
Reply from LilaConnect UK
Hi Yani,
Thank you for your feedback,
We’re really pleased to hear that Kayur went above and beyond to help resolve the issue. I’ll be sure to pass on your thanks – he’ll really appreciate it.
Kind regards,
Customer Support Team 💜
I had a slight issue with my internet…
I had a slight issue with my internet speeds.
Spoke to Kayur who fixed my issue in no time.
This young man is one of the nicest people I have ever spoken to, an absolutely lovely and genuine person.
4 May 2026
Unprompted review
Reply from LilaConnect UK
Hi Clifton,
Thank you for taking the time to share your feedback.
We’re really pleased to hear Kayur was able to resolve the issue so quickly and make the experience a positive one. I’ll be sure to pass on your kind words – he’ll really appreciate them.
Kind regards,
Customer Support Team 💜
Had lila for three months now .no…
Had lila for three months now .no problem what so ever . Quick easy insulation bu friendly installer
21 January 2026
Reply from LilaConnect UK
Hi Paul,
Thank you for your great feedback,
We’re really pleased to hear you’ve had no problems so far and that the installation was quick and easy with a friendly installer.
Thanks for choosing Lila Connect.
Kind regards,
Customer Support Team 💜
Really Really good service and made…
Really Really good service and made simple by lilla,even when after installation cable was damaged by clumsy contractors next door. .was very pleased with everything. Thanks
1 May 2026
Reply from LilaConnect UK
Hi Stafford,
Thank you for taking the time to provide your feedback.
We’re really pleased to hear you were happy with the service, even after the cable was damaged. It’s great to know everything was resolved and that you were pleased with the overall experience.
Kind regards,
Customer Support Team 💜
Had issues connecting to my TV
Had issues connecting to my TV spent over an hour on the phone trying all sorts, Kayur was helping and he didn’t give up, and eventually it worked and we couldn’t be more thankful for him trying everything.
2 May 2026
Unprompted review
Reply from LilaConnect UK
Thank you so much for your lovely feedback, Ella!
We’re really pleased to hear that Kayur was able to help and stayed with it until everything was working properly. We’ll be sure to pass on your kind words – he’ll really appreciate them.
Kind regards,
Customer Support Team 💜
Nikki and Adam came today to install…
Nikki and Adam came today to install Lila Connect,they were amazing, very polite and explained fully what they were going to do,even cleaned up any mess made,as we had a booster they also explained to us how to connect this also,very positive experience so far with Lila Connect
1 May 2026
Unprompted review
Reply from LilaConnect UK
Hi Laura,
Thank you for your fabulous feedback
We’re really pleased to hear Nikki and Adam made your installation such a positive experience and took the time to explain everything.
Thank you for choosing Lila Connect – we’re glad to have you with us.
Kind regards,
Customer Support Team 💜
Reply from LilaConnect UK
Thank you for your amazing feedback!
We really appreciate your kind words – they mean a lot to our teams.
Kind regards,
Customer Support Team 💜
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