Lilith Natural Beauty Reviews 

122
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, especially for various skin concerns. Many people found specific items like moisturizers and cleansing balms to be outstanding, helping to clear skin, reduce inflammation, and improve overall appearance. Reviewers appreciate that these products work well, even for sensitive skin. People also frequently highlight the natural ingredients and pleasant scents of the products, noting how they contribute to a positive experience. Consumers mention that the items, such as candles and lip oils, not only smell wonderful but also last a long time due to their concentrated nature. This overall satisfaction leads many to become loyal customers, often repurchasing and recommending the brand to others.

What people talk about most

Product

Clients share positive opinions on product, with many expressing love for the moisturizers and their natural,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the natural ingredients and cruelty-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At Crofty market, where I also had a stall, I initially tried the mini face cream in Rose Geranium from Sarah. It left such a great impression that I went ahead and bought the gift set along with a ce... See more

Company replied

Rated 5 out of 5 stars

I first purchased the Rose Geranium mini face cream from Sarah at Crofty market (I was a fellow stallholder) I was so impressed i decided to treat myself to the gift set and ceramic soap dish! I haven... See more

Company replied

Rated 5 out of 5 stars

Never going back! Bought a small jar of the grapefruit and ylang ylang moisturiser back in December due to its acne healing features, and for the first time ever I found something that worked! I’ve... See more

Company replied

Rated 5 out of 5 stars

Gorgeous products, been using them for a good few months now and will not go back. The rose moisturiser and orange cleansing balm is outstanding. I would usually spend 100 on my skin care. Including p... See more

Company replied


Company details

  1. #57 of 250 best companies in Health and beauty shop
  2. #60 of 219 best companies in Beauty product supplier
  3. #56 of 201 best companies in Online marketplace

Written by the company

Handmade Natural Skincare & Home Fragrance | Swansea-Based & Multi Award-Winning We’re a mother-daughter team creating multi-award-winning, handmade natural skincare and home fragrances in Swansea, South Wales. All our products are vegan, cruelty-free, and ethically sourced – and loved by a growing community of loyal customers across the UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

122 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(122)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely love the products

Absolutely love the products! Everything from the packaging to the smells and texture is unique and comforting. Will definitely be ordering more in the future! My skin has never felt as good as it does now.

13 September 2024
Lilith Natural Beauty logo

Reply from Lilith Natural Beauty

Thank you so much Katie ❤️

Rated 5 out of 5 stars

Beautiful products and lovely…

Beautiful products and lovely packaging! The tangerine lip oil glides on without leaking loads onto your lips, the fragrance isn’t to in your face either so it feels really fresh no artificial orange going on!

28 August 2024
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Reply from Lilith Natural Beauty

Thank you Jez ❤️❤️❤️

Rated 1 out of 5 stars

Hi bought these products but very disappointed.

Hi bought these products but was very disappointed. The wrapping was very loose and the quality wasn’t great. Would definitely not buy again sorry.

4 August 2024
Unprompted review
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Reply from Lilith Natural Beauty

Hello Rachel,

As a start-up independent business, our customer care is a focus, and we are always working to our fullest potential to both create beautiful products and packaging and to build a beautiful community. Both of us are really disappointed that you have declined to answer our request for further information via Trustpilot, about exactly what you had problems with; your quick write up is not at all clear and has given us nothing helpful to investigate, or guidance on what to improve upon!

The only packaging which could be loose, would be the soap sleeves and as all of our products are handmade and soaps are handcut, there will be inevitable and unavoidable changes in shape and fit. The shape of the soaps may change due to silicone moulds, and it is unrealistic for us to change the dimensions of our soap sleeves with every single new bar of soap!

As to your comment that it is of low quality, you have not told us what you feel is low quality; is it a product and if so, which one? or the packaging? If your complaint is about any of our products, we 100% stand behind their amazing quality, benefits, smells, colours and integrity. We love all of our products and believe that anyone would be hard pressed to find anything which comes close to their wonderfulness! We put all our love, passion, integrity and enthusiasm into Lilith Natural Beauty which is why we have so many loyal customers and fantastic reviews.

If your complaint refers to the soap sleeve, we do apologise that you found it to be an issue, but we are confident that once you actually use the soap, you will fall in love with it, and the soap sleeve will be long forgotten as you will have thrown it away anyway!

We are always open to receive honest, fair and complete feedback, including where we have fallen short and how to improve in the future. Sadly, we feel that your speedy and unclear criticism is both unfair and unkind; remember that we are real humans, working incredibly hard to create a livelihood.

Please be aware that leaving 1-star reviews with unclear criticism and with no opportunity to discuss things further, can be damaging to small businesses. Had you contacted us privately we would have been able to properly rectify the situation and act accordingly on your feedback.

Thank you for taking the time to read our response, kind regards,
Maddie and Sarah

Rated 5 out of 5 stars

Amazing vegan natural beauty brand!

What an amazing vegan natural beauty brand 🤍

Fast delivery, incredible quality products that are amazing value for money. I have already made two orders and want to try everything!

24 August 2024
Unprompted review
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Reply from Lilith Natural Beauty

Thank you so much Hannah for being a wonderful supporter <3

Rated 5 out of 5 stars

Amazing experience

All the items that I have brought are amazing....Maddie was very helpful when I messaged Her about certain thngs....😁😁😁

29 August 2024
Unprompted review
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Reply from Lilith Natural Beauty

So gad you love the products Tracy! <3

Rated 5 out of 5 stars

Absolutely amazing mine skin has never…

Absolutely amazing mine skin has never felt so good ..I over plucked my eyebrows been using the oil it's amazing. The lip oil is fab ..I make a special trip to Frome market to buy these products ..my husband suffers with dry skin he swears by it now

3 August 2024
Unprompted review
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Reply from Lilith Natural Beauty

So glad you love our products! <3 thank you for taking the time to leave a lovely review

Rated 5 out of 5 stars

I recently purchased the new lip oils

I recently purchased the new lip oils, I couldn't decide between the citrus or mint as they're both favourite scents of mine, neither disappointed! Both so nourishing and hydrating, the orange smells like sweets! And the mint is very uplifting and refreshing, as always great natural ingredients and essential oils, spa meets makeup!

11 August 2024
Unprompted review
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Reply from Lilith Natural Beauty

So glad you love the new lip oils! <3

Rated 5 out of 5 stars

My lillith orders

Love all My products that I have brought....Maddie is really helpful & so nice... will defo by back 😁

8 August 2024
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Reply from Lilith Natural Beauty

Thank you Tracy, so glad you love our products <3

Rated 5 out of 5 stars

Easy to use site and no hassle

Easy to use site and no hassle. Delivered very quickly and packaged safely 😄

6 August 2024
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Reply from Lilith Natural Beauty

Thank you for your lovely review ❤️ we hope you enjoy your new products! 🥰

Rated 5 out of 5 stars

Nourished, nurtured and hydrated lips

The Tangerine lip oil is simply divine, I love where it’s locally made and the blend of ingredients are beautiful; especially love the uplifting tangerine aroma from the tangerine essential oil. So nourishing and deeply hydrating on my lips.

3 August 2024
Unprompted review
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Reply from Lilith Natural Beauty

Thank you so much for taking the time to review us and your kind words! ❤️

Rated 5 out of 5 stars

JUST AMAZING !!!!!

Hi I got the grapefruit and ylang ylang moisturiser and the calm one it made my skin so good and replenished and without Lilith natural beauty my skin would be horrible but overall it WONDERFUL!!!

8 June 2024
Unprompted review
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Reply from Lilith Natural Beauty

Thank you so much for your review <3 we are over the moon you are so happy with the products!

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Any queries answered promptly. Will buy again.

19 May 2024
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Reply from Lilith Natural Beauty

Thank you for taking the time to review us! Really glad you have had a good experience, thank you for your support :)

Rated 5 out of 5 stars

As a vegan Lillith's products really are a Godsend 💞…

Having first received the coffee and vanilla face scrub as a gift, I've not looked back. I use it probably twice a week, leave it on for a few minutes,It's fantastic for beautifully cleansed skin,and reducing the fine lines, and no real need to moisturise after. I even use the residual granules to scrub my gardening hands, leaving them lovely and soft. The little pot seems to go on forever. I use other products as well, which I will review. 💞

21 April 2024
Unprompted review
Rated 5 out of 5 stars

Incredible Brand and products

Incredible brand, products are gorgeous and natural plus they smell amazing. The scrub has left my skin so soft.
The website is easy to use and the packing and delivery turn around was very efficient.
Support this small business!

22 February 2024
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Reply from Lilith Natural Beauty

Thank you so much Rachael <3

Rated 5 out of 5 stars

Absolutely the best medium priced skin…

Absolutely the best medium priced skin care products I’ve ever used. Delicate and creamy, yet powerful and enriching and affordable. I’ve used the full range and wouldn’t switch now!

18 February 2024
Unprompted review
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Reply from Lilith Natural Beauty

We are so delighted you love our products as much as we do! Thank you for the support x

Rated 5 out of 5 stars

Gorgeous products

Gorgeous products, all natural. I have very sensitive skin and this is my favourite face cream. Rose and geranium.

13 January 2024
Unprompted review
Rated 5 out of 5 stars

Product arrived quickly after ordering

Product arrived quickly after ordering, nicely packaged. It’s a gift for Christmas and so I have not used it yet but it looks very pretty in the jars. I’ve ordered the calm balm and rose and geranium moisturiser.

30 November 2023
Rated 5 out of 5 stars

Try something new you could be pleasantly suprised.

I was a little nervous to try something new as I have very sensitive skin, but I love the fact that the products are all hand made and are animal friendly so had to give it a try. I am so very glad I did, the candles smell good enough to eat and are so calming they set the scene for your ultimate spa at home. The face cream was a little different in texture than what I was used to but after I started allowing the cream to melt into my fingers first and then applying my skin has never felt so dewy and hydrated. I can’t recommend enough.

19 October 2023
Lilith Natural Beauty logo

Reply from Lilith Natural Beauty

Thank you for your kind words, and for giving us a try! We are so pleased you enjoy it.

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