I'm not the Lili's customer, just the unfortunate resident living next to the shop they collect the rubbish from. I understand rubbish needs to be taken away but not at 4am in the morning! I want to s... See more
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See what reviewers are saying
Awful company that does not listen to customers or community. Sends delivery trucks out at 3am in the morning waking hundreds of residents. Doesn't listen when multiple complaints have been put in. Av... See more
From first contact all our dealings with Jordan Boswell and Lili have been first class. They understood our requirements and tailored their solutions to the special conditions Tonbridge Angels FC re... See more
Been with Lili Waste a few months now, requested an extra collection at short notice a simple phone call and they were here the following day, as a small business owner this is the sort of service tha... See more
Company details
Written by the company
Is your business considering a new approach to recycling or commercial waste services? At Lili Waste, we pride ourselves on providing comprehensive business recycling and waste collection services tailored to your needs. We offer direct collection solutions that can save you up to 30% on your current waste management contract. Choose Lili Waste for a dependable partner in managing your business waste responsibly and efficiently. No call centres and our average wait time to reach us is just 6 seconds. Join us in making a positive impact on both your bottom line and the environment. • East Yorkshire • Leeds, West Yorkshire • London • Romford and East London • Redbridge • Kent • Southampton and Portsmouth • Cardiff and South Wales
Contact info
6 Lyons Crescent, TN9 1EX, Tonbridge, United Kingdom
- 0345 50 50 500
- sales@liliwaste.co.uk
- liliwaste.co.uk
3.5
Average
205 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Very reliable collections
Very reliable collections
Lovely staff
Approachable and helpfull
Easy to set up an account
19 November 2024
Reply from Liliwaste
Hi there, thanks so much for taking the time to leave such a great review. We will pass your comments onto our teams and wish you a very warm welcome to Lili Waste.
The Lili Waste Team
Lili Waste are always friendly
Lili Waste are always friendly, helpful and knowledgeable. Their response times to queries are excellent. Thank you
14 November 2024
Unprompted review
Reply from Liliwaste
Thank you so much for your lovely review, we are thrilled to hear you have had such a pleasant experience with your service and the team!
The Lili Waste Team
Proactive waste management
Lili Waste are proactive in managing our waste needs including advice on how money can be saved. They have a "Business Improvement Team" dedicated to giving the right service at the right price. Our contact is Jonny who is always available to advise us on our waste collections and current/future waste legislation and how that will impact us
8 November 2024
Unprompted review
Reply from Liliwaste
Hi there, thanks very much for the great review we are thrilled you have had such a positive experience.
The Lili Waste Team
Waste collections
Once I was talking to the correct person to help with our account our experience was good. They were sympathectic to our financial situation and advised us of the options available.
7 November 2024
Reply from Liliwaste
Thank you very much for the review Leesa, we are delighted you are happy with the service.
The Lili Waste Team
Ryan at Lili waste top service
I have been in touch with Ryan today at Lili waste and he managed to get prices lower than normal.
Wonderful service and communication.
4 November 2024
Reply from Liliwaste
Thank you for sharing this fantastic feedback! We're thrilled to hear that Ryan provided you with such excellent service - The Lili Waste Team
Reply from Liliwaste
Thank you so much for the positive feedback! We’ll be sure to pass your kind words along to Ryan - The Lili Waste Team
Reply from Liliwaste
Thank you for your feedback! We're so glad to hear that our staff made you feel welcome. We appreciate your support and look forward to serving you again! - The Lili Waste Team
I would recommend Lili Waste as their…
I would recommend Lili Waste as their services have been great. I encountered an issue which a fantastic representative (Leia) managed to rectify with ease and assured me the issue would not arise again. Her calm manner and kindness made me feel heard and put my concerns at ease. Great services and outstanding 5/5 customer service.
1 November 2024
Reply from Liliwaste
Thank you so much for your positive review! We're pleased to hear that Leia was able to resolve your issue and provide you with such excellent support. Your recommendation means a lot to us, and we’re glad to have you as a customer. If you need anything else, don’t hesitate to reach out! - The Lili Waste Team
Recently Joined Liliwaste
Recently Joined Liliwaste and the customer service has been amazing since the start. Jordan was great at getting us an amazing competitive quote and signing us up as soon as we were ready - then the emails back to us have been so helpful, informative and fast answering all our questions.
30 October 2024
Reply from Liliwaste
Thank you for your wonderful review! We're thrilled to hear that you've had a great experience with our customer service and that Jordan was able to assist you effectively. If you have any more questions or need further assistance, feel free to reach out. Welcome to Liliwaste!
Reply from Liliwaste
Thank you for your positive feedback! We appreciate your support! - The Lili Waste Team
I would recommend Lili Waste Services
I would certainly recommend Lili Waste Services. They are pro-active, efficient and offer a competitive service.
The only waste company that responded promptly and appeared keen for our business.
30 October 2024
Reply from Liliwaste
Hi Jo, thanks for taking the time to leave us such a nice review it is greatly appreciated.
The Lili Waste Team
We have been with Liliwaste and so far…
We have been with Liliwaste and so far so good.
I was very happy how an issue we had was quickly sorted out.
29 October 2024
Reply from Liliwaste
Thank you for your positive review! We are always here to assist and resolve any questions or concerns as quickly as possible - The Lili Waste Team
Quotes were clear and questions were…
Quotes were clear and questions were answered when raised
24 October 2024
Reply from Liliwaste
Thank you for the fantastic feedback! We're glad to hear that our quotes were clear and all your questions were addressed promptly. - The Lili Waste Team
Excellent customer service from Ryan
Excellent customer service from Ryan. Always went above and beyond to ensure a smooth service. Would highly recommend.
21 October 2024
Reply from Liliwaste
Thank you so much for the great review! We’re thrilled to hear that Ryan provided excellent service.Your recommendation means a lot to us - The Lili Waste Team
Customer focused
I found their representative most helpful in adjusting our waste uplift agreement to what best suit our needs. He is now providing weekly data on uplifts so we can assess how well the updated agreement is actually working for us.
16 October 2024
Unprompted review
Reply from Liliwaste
Hello Doug, Thank you for your positive review! We're pleased our team could help adjust your waste uplift agreement and provide weekly data. If you need anything else, just let us know! - The Lili Waste Team
Excellent response
8 October 2024
Reply from Liliwaste
Thank you very much for your positive review.
The Lili Waste Team.
Highly Recommend
We have recently made the switch to using Lilli Waste and I'm extremely satisfied. They are always on time and efficient. Jordan and the rest of their team have been incredibly helpful, it's refreshing to have a reliable and responsive customer service. Their pricing is extremely competitive compared to other well known waste management services. Highly recommend.
9 October 2024
Unprompted review
Reply from Liliwaste
Good afternoon, thanks very much for the positive review we are pleased you are satisfied with the services provided.
Kind regards
The Lili Waste Team
Connor was great in helping me find the…
Connor was great in helping me find the right qoute for my business and really helped me get out my previous contract as they made it really difficult
Definitely will recommend to use them for waste removal services
1 October 2024
Unprompted review
Reply from Liliwaste
Good afternoon,
Thanks very much for taking the time to leave us such a great review, we will pass your comments onto Connor and we look forward to continuing to provide an excellent service to yourself.
The Lili Waste Team
Great customer service.
Great customer service whenever I need to contact Liliwaste. Charlie is always courteous and informative and nothing is too much trouble.
2 October 2024
Reply from Liliwaste
Hi Chris - Thank you for your review, it is great to hear you are happy with your service and we are always happy to help with your questions!
The Lili Waste Team
Massive thank you too Charlie
Massive thank you too Charlie! His customer service skills are second to none. He made the whole process smooth as it could be. He is a Great advert for your business and it is always a pleasure to deal with him. Thank you Charlie!!
26 September 2024
Unprompted review
Reply from Liliwaste
Hi there, thanks very much for the great review we are thrilled you have had such a positive experience. We will certainly pass your comments onto Charlie.
The Lili Waste Team
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