I'm not the Lili's customer, just the unfortunate resident living next to the shop they collect the rubbish from. I understand rubbish needs to be taken away but not at 4am in the morning! I want to s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Awful company that does not listen to customers or community. Sends delivery trucks out at 3am in the morning waking hundreds of residents. Doesn't listen when multiple complaints have been put in. Av... See more
From first contact all our dealings with Jordan Boswell and Lili have been first class. They understood our requirements and tailored their solutions to the special conditions Tonbridge Angels FC re... See more
Been with Lili Waste a few months now, requested an extra collection at short notice a simple phone call and they were here the following day, as a small business owner this is the sort of service tha... See more
Company details
Written by the company
Is your business considering a new approach to recycling or commercial waste services? At Lili Waste, we pride ourselves on providing comprehensive business recycling and waste collection services tailored to your needs. We offer direct collection solutions that can save you up to 30% on your current waste management contract. Choose Lili Waste for a dependable partner in managing your business waste responsibly and efficiently. No call centres and our average wait time to reach us is just 6 seconds. Join us in making a positive impact on both your bottom line and the environment. • East Yorkshire • Leeds, West Yorkshire • London • Romford and East London • Redbridge • Kent • Southampton and Portsmouth • Cardiff and South Wales
Contact info
6 Lyons Crescent, TN9 1EX, Tonbridge, United Kingdom
- 0345 50 50 500
- sales@liliwaste.co.uk
- liliwaste.co.uk
3.5
Average
205 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I found the company to be reliable and…
I found the company to be reliable efficient and polite
2 October 2024
Reply from Liliwaste
Thank you Jacqui for your 5 star review , we are thrilled that you are so pleased with the services.
The Lili Waste Team
Always a friendly service
Always a friendly service, Charlie is extremely helpful & his professionalism is second to none, would highly recommend.
2 October 2024
Reply from Liliwaste
Hi Freya, thank you so much for your lovely review, we are thrilled to hear you have had such a pleasant experience with your service and the team - we will pass your comments onto Charlie.
The Lili Waste Team
Jonny was so responsive for my Business…
Jonny was so responsive for my Business needs and the service and communication from all at the office is reassuring
I'm glad I'm a customer
30 September 2024
Unprompted review
Reply from Liliwaste
Good afternoon Clive, thanks very much for the positive review we are pleased you are satisfied with the services provided.
Kind regards
The Lili Waste Team
Great Service for Holiday Lets
I manage and run several holidays let's in both the South East and North of England. Lili Waste have always offered a fantastic service, always on time and do exactly what they say. Head Office are very communicative, with excellent customer service. They have gone above and beyond when I have needed additional services.
30 September 2024
Unprompted review
Reply from Liliwaste
Hi Rachel,
Thank you for the great review and we are delighted you are happy with the services you are receiving across your sites. Please do let us know if we can ever be of further help.
The Lili Waste Team
Reply from Liliwaste
Hi Jo, thanks very much for the great review and we are very happy you are satisfied with the customer care you have received. Please don't hesitate to contact us if you need anything else.
The Lili Waste Team
Connor was very helpful setting up our…
Connor was very helpful setting up our account and arranging our collections, very helpful and proffesional and made sure everything was easy for us
17 September 2024
Reply from Liliwaste
Hi there, we very much appreciate you taking the time to leave us this great feedback. We will ensure your gratitude is passed along to Connor.
The Lili Waste Team
EXCELLENT EXPERIENCE
Jordan provided a very good experience and provided me with all the required information we signed the contract the same day! Great company and great employees! Highly recommend
17 September 2024
Unprompted review
Reply from Liliwaste
Hi there, thanks so much for taking the time to leave us this glowing review - we will of course pass your kind comments onto Jordan. Thanks very much
The Lili Waste Team
Reply from Liliwaste
Thank you for your feedback! We’re glad to hear our staff has been very helpful - The Lili Waste Team
Fast, smooth and polite
Great Service as always, fast, smooth and extremely polite approach.
Thank you to everyone and especially to
Ryan Osborne!
10 September 2024
Reply from Liliwaste
Thank you for the great feedback! We’re glad to hear it. We’ll pass on your thanks to Ryan and the team. If you need anything else, just let us know! - The Lili Waste Team
Reply from Liliwaste
Thank you for your positive feedback! We're glad to hear that we resolved your issue quickly and provided great service. - The Lili Waste Team
Absolutely satisfied with service being provided and the staff on ground.
We are absolutely satisfied with services being provided to us by Lilly Waste Services. Collection is always in time and the staff is polite and professional.
10 September 2024
Reply from Liliwaste
We're delighted to hear you're satisfied with our services. We're committed to maintaining this high level of service for you! - The Lili Waste Team
Reply from Liliwaste
Thank you for the wonderful feedback! We're glad to hear we could resolve your issue quickly. If you need anything else, we're here to help! - The Lili Waste Team
Amazing service
Can not fault the service at all. When I called to speak to accounts they were incredibly helpful!
6 September 2024
Reply from Liliwaste
Thank you for the great review! We're glad to hear our accounts team was so helpful. If you need anything else, we're here to assist! - The Lili Waste Team
Please DON'T trust this company
Please DON'T trust this company. They miss sold us their services. Please read their contract super carefully as they will sign you up for 24 month contract, with out telling this. Then with in this contract they will hide the fact there is a 12 month auto renewal, that you will have write them two months before the end of your contract to cancel. If you miss this by a day you will have to pay for the full if you want to leave them. Their service, when they collect is poor, they left rubbish all over the curb, which we had to tide up.
6 September 2024
Unprompted review
Reply from Liliwaste
Thank you for your review. We’re sorry to hear about your experience and take your feedback seriously. As previously discussed with our accounts team, we are committed to transparency, and our contracts are designed to clearly outline all terms of service, including duration and cancellation policies. We encourage all our customers to review these details carefully when signing. With over 5,000 customers making transactions every day with minimal issues, maintaining high standards is essential to us, so this feedback comes as a surprise.
We apologise for any inconvenience you may have faced and are committed to thoroughly investigating your concerns to continually improve our service. If you have any additional questions or would like to discuss this further, please don’t hesitate to reach out to our customer service team at Customerservices@liliwaste.co.uk or call on 0345 50 50 500.
Great service from Liliwaste as always…
Great service from Liliwaste as always and they are very reliable. Would recommended!
4 September 2024
Reply from Liliwaste
Hello Daniel, Thanks for taking the time to leave us this great feedback - it is much appreciated.
The Lili Waste Team
CUSTOMER SERVICE ALWAYS HELPFUL
14 August 2024
Reply from Liliwaste
Hello Lisa,
Thanks for your feedback, we really do appreciate it and are very happy you have found our customer service team to be helpful.
The Lili Waste Team
A great company to work with
A great company to work with. Dave and the team are always happy to help.
13 August 2024
Reply from Liliwaste
Hi Tony, thank you for taking the time to leave us a great view. We will pass on your kind feedback to Dave.
The Lili Waste Team
Quick, friendly and reliable
Always very quick to answer the phone and dont leave us waiting unlike our old provider. They collect on time without any issues and it's always a nice friendly service. Can't fault them!
12 August 2024
Reply from Liliwaste
Hi there, thanks very much for your lovely review. We are delighted you have found our service to be friendly and reliable.
The Lili Waste Team
Reply from Liliwaste
Thank you for your 5 star review, we are delighted to hear you are happy with your service thus far!
The Lili Waste Team
Reply from Liliwaste
Thank you very much for the review , we are delighted you are happy with the service.
The Lili Waste Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.