Lilly Pulitzer Reviews 36

I have been a Lilly Pulitzer customer for over 40 years!
I have purchased over $100,000. of Lilly merchandise over this time frame! Recently, an order, via FedEx showed a photo, taken from the FedEx Truck at our driveway, with no package in the photo. Customer Service at Lilly Pulitzer claims that a photo of our driveway is proof that the package was delivered!
I asked to speak to a supervisor, and I was told she could get back to me within 3-5 Business Days! TOTALLY UNACCEPTABLE, AND I WILL NEVER BUY FROM A COMPANY THAT HAS CUSTOMER SERVICE THAT IS THIS POOR!

Worst customer service I’ve ever experienced in my life. I returned something they got the numbers all mixed up. I have the FedEx tracking number that they received it. No one answers the phone. Poor customer service will never purchase anything from Lilly’s again.

Never again! Love their merchandise but Customer Service is non-existent. Don’t answer calls, chat is never available, and no response to emails.
Returned one pair of pants purchased with gift card and credit card. Received
credit card portion but not gift card amount. No viable contact option.
Will never deal with this Customer Serviceless company again!

Terrible customer service, 48 min on hold!!! Scammers!! Spent $401, picked the gift only to find out that some kind of reward of $10 was applied to not to send a gift. WOW!!!! GREAT JOB LILLY PULITZER!!!

I wish I could give this company negative stars. I was excited to place an order for an upcoming trip and bonus- there was rewards if I placed the order that day. I placed the order and noticed a few days later that my charge on my card was still pending. I called customer service to find out why. Allegedly, there was something incorrect with with my billing address. This company does not follow up with emails or correspondence I was told they receive too many orders each day to provide such service. Not sure how they survive! There was no accountability or apology. Products are cute, but not worth the horrible service!

1st time ordering with this company & received the wrong item. Tried to call customer service & was on hold for over 45 minutes. I decided to try the call back feature & the number called me back 2 hours later & no one was on the line. HORRIBLE! Do not order from this company!

The worst us customer service in the world is they don’t answer the phone and they do not respond to emails and they did not put me my free gift after I spent over $200

Worst customer service. Placed an order of over $1000. One of the shipments with items valuing over $900 got delivered to wrong address. It took half a day to talk to a customer service agent to get situation rectified. I will never deal with this company again.

Wish I could give NO STARS, worst customer service on the planet! No one answers a phone call, bots run the chat and are worthless, and online gives no options to answer questions or concerns. Spent $300+ and was returning an item under $100 that came with a FREE GIFT. Lilly wanted the FREE gift back because I didn't spend $2 more! Take your entire crap filled order back! Never shopping here again! Shop elsewhere! Shop where there are people working and are friendly and show courtesy. Will dispute the charges!

My girlfriend is a long time supporter of Lily and their brand.
She recently ordered a dress and a few other articles on their flash sale,
The dress was tagged with the size she ordered, but was incorrectly marked, and the other items were the wrong pattern and color,

She spent an hour on hold only to have an auto bot. Tell her no one was available to take her call from customer service and hung up on her.

The website AI chat not automatically disconnected her.

The local store can’t help her so they leave us with no option but to put a credit card charge back in because we received no item out of the entire order that was correct

With the prices that Lily Pulitzer charges, they can afford a customer service department and they don’t have one. It’s nonexistent.

The main positive to come out of this experiences that she has done with Lily, and I no longer have to buy her these old lady patterns

I ordered a dress with optional overnight shipping on 2/7/24. I never arrived. Fedex stated it was lost and asked that I notify the shipper. I sent Pulitzer the email from FEdex, they have never responded. Its 2 weeks later, no dress, no response and no money. Pulitzer ignores messages. And has stolen my money . This company can't be trusted.

I ordered three items, all full price and refundable. I returned them all within a week of receiving them, and received confirmation that they had all been received by Lilly Pulitzer. However, my bank statement showed that they only refunded me for two of the items. A couple of days later, an item I didn’t order arrived with no packing slip. I have no way to return this item and they owe me over $75 for the item I already returned. I’ve been trying for two weeks to reach customer service with no response.

Lilly Pulitzer refuses to answer phone calls, emails, and online messages. Just as they have ignored BBB complaints filed against them for their shady business practices. They have been trying to evade refunding me for merchandise returned, so action has been taken with the Federal Trade Commission for their fraudulent ways.

I try not to look at the ads with a discount....I END UP BUYING MORE THAN I NEED! Lilly has made my life so fun and BRIGHT. I get compliments anytime I wear the active wear, dresses, jackets, shorts, shirts, you name it I GOT IT! The shipping might take longer than expected, so don.t buy for a certain activity. Always buy in case of an activity. If I designed my own clothes, Lilly would be the closest to my style. THANK YOU Lilly!

can not get through on phone to customer service earrings came broken looked like junk and they were expensive done with lilly