Communication throughout was excellent had a few questions emailed them and had reply same day. Necklace is excellent quality can’t fault. Delivery was prompt from ordering with tracking available. Ne... See more
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Review summary
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Really pleased with my purchase, nicely packed, even tissue was sensed with the nice perfume, smooth delivery. That was the gift for my son’s 18th birthday, he loves the necklace very much never takes... See more
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My husband absolutely loves his gift. I couldn’t be happier with the quality of the chain and cross. There was no hassle at all and communication by email was quick and helpful. I initially ordered... See more
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I won a necklace through an instagram competition. It arrived really quickly and the team are really responsive via Instagram messages. The necklace itself is stunning. Really good quality an... See more
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Company details
- #30 of 44 best companies in Jewellery manufacturer
- #67 of 106 best companies in Jeweller
- #52 of 88 best companies in Jewellery Designer
- #163 of 287 best companies in Jewellery shop
Written by the company
Lily Blanche is the UK’s leading locket and personalised jewellery company. Trusted since 2015. Over 30,000 orders shipped. Hi, welcome to Lily Blanche. I'm thrilled to meet you. My name is Gillian Crawford, founder & designer at Lily Blanche, the demi-fine jewellery brand named after my grandmother. Our customers are at the heart of everything we do. We work in sterling silver, 18-carat gold and the brightest most dazzling gemstones. Our lockets are independently tested and hallmarked with a full UK hallmark by the Edinburgh Assay Office. But what makes our jewellery really precious is your photographs inside them and your messages engraved in them. We make jewellery; you give it meaning. Personalised, our 2,4 & 6 photo lockets are love letters in silver & gold, to be passed on to future generations. We started with a sketchbook and the memories of our grandmother's jewel box. Today we have a cabinet full of awards & fantastic customers all over the world who love & wear our jewellery. In a throwaway world, everything we do is designed to last. We create the heirlooms of tomorrow from the conversation pieces of today. Our founding values of integrity, kindness & joy inspire our unique style. With FREE UK shipping over £95, 30-day risk-free returns and a FREE jewellery care kit with every order, you really can't go wrong. We'd love to connect with you on Facebook or Instagram at @lilyblanchejewellery, on TikTok @Lily_blanche_jewellery or in our private Facebook group @joyfulgems where you will meet like-minded people, see our new designs first and hear about our best offers and discounts. Sign up for our newsletter for our best discounts. Gillian Crawford, Founder & designer at Lily Blanche x
Contact info
25 Clarendon Place, FK82QW, Stirling, United Kingdom
- 01786 271376
- hello@lilyblanche.com
- lilyblanche.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Memorial locket
I ordered a small gold locket as a memorial piece of jewellery. The team at Lily Blanche were quick to reply to my questions via email and were very supportive. It is a beautiful locket and was received within 2 days of ordering. Every detail down to the packaging was beautiful 😍 would highly recommend.
The only slight niggle was when I opened the locket there is some sort of product code which is visible on the side my picture is. However everything else blew me away and it didn't bother me as much as I thought. Apart from that everything was perfect.
2 May 2025
Unprompted review
Reply from LILY BLANCHE
Dear Claire, thank you for your order and lovely review, which we really appreciate. We are delighted that you are happy with your locket. It was a privilege to make this special piece of jewellery for you. The laser engraving on the inside rim of the locket is the hallmark. Only precious metal jewellery can be hallmarked and there are strict laws surrounding hallmarking. We work with the Edinburgh Assay Office to test and hallmark all our lockets with a full UK hallmark. The hallmark gives our customers' peace of mind. It authenticates the locket and adds value to it in the long term. Because we sometimes engrave the back of the locket, the hallmark has to go on the inside rim. You can read more about hallmarking on our website.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review. Gillian and the Lily Blanche team
I really like the jewellery
I really like the jewellery, I have the gemstone hoop earings and a matching pendant. I wear the earings a lot more than I thought I would as they are just right - not too blingy for daytime yet still look good for an evening out. Nicely packaged for gifting. Sadly I lost one earing, but Lily Blanche were great, really helpful. After sending them a picture of my single earing, they were able to match the colour of the gemstone and I was able to purchase a single earing replacement. Thanks a lot
25 April 2025
Reply from LILY BLANCHE
Thank you for your lovely review, which we really appreciate. We are so pleased we were able to restore your earrings to a proper pair. It's always sad when one goes missing. We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review. Gillian and the Lily Blanche team
Lovely piece very happy wife thank you…
Lovely piece very happy wife thank you so much very fast delivery packed well x
24 April 2025
Reply from LILY BLANCHE
Dear Alan, thank you for your lovely review, which we really appreciate. We are delighted that your wife was happy with the jewellery. We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review. Gillian and the Lily Blanche team
The perfect place next to my heartg a very long time…
I have been looking a very long time for the perfect locket to hold both my husbands ashes and his photo, never thought I would find it until now,it arrived this morning beautifully packaged and presented.I can't thank you enough.
30 April 2025
Unprompted review
Reply from LILY BLANCHE
Dear Trudie, thank you for your kind review, which we really appreciate. I am so pleased to hear that you have found the perfect locket to keep your husband close. We send our most sincere condolences to you and your family. We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review. Gillian and the Lily Blanche team
This company deserve more than 5 stars⭐️
This company deserve more than 5 stars⭐️
I ordered 2 necklaces which just weren’t quite what my daughters wanted so returned them with no trouble. Their communication was excellent all the way
Highly recommend this company
21 April 2025
Unprompted review
Reply from LILY BLANCHE
Dear Sandra, thank you for your kind review, which we really appreciate. I am so pleased we were able to organise your refund for the necklaces. It really matters to us that your daughters love their choices and I hope you find pieces that they love, either on our website or elsewhere. We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community to pay your kindness forward in leaving a review. Gillian and the Lily Blanche team
Baroque Pearl
I’m a big collector of jewellery and I ordered the baroque pearl as a present to myself. Everything was packaged so beautifully and with so much care, I wasn’t expecting it! The pearl itself is beautiful, with an iridescent quality. This is my first time ordering and I’ll definitely be ordering again!
16 April 2025
Unprompted review
Reply from LILY BLANCHE
Dear Phillipa, thank you for your kind review, which we really appreciate. I am so pleased to hear you are happy with the baroque pearl pendant and the packaging.
We are so pleased with these pearls which are AAA+ quality and have a great sheen. We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community to pay your kindness forward in leaving a review. Gillian and the Lily Blanche team
Nothing like the advert
My son bought me the bumble bee necklace for my birthday.
It is so tiny it's ridiculous nothing like the pictures in the advertisement.
I bought another from the Little Keepsake Company which is 4 times the size, beautiful and cost less money.
6 April 2025
Unprompted review
Reply from LILY BLANCHE
Dear Julie Cox,
Thank you for taking the time to leave a review. I’m genuinely sorry to hear that you were disappointed with your Bee Necklace, which your son kindly chose for your birthday, especially as I can see from clicking on your profile and reading your other Trustpilot reviews than you have been let down by many, many companies and you have left copious 1 star reviews.
We take great pride in the quality of our jewellery and the accuracy of our product listings. This necklace on our website includes exact measurements, detailed descriptions, and a range of model and lifestyle images to give customers a true sense of scale and craftsmanship. The Bee Necklace you received is the same piece featured in all our advertising, photography, and promotional content.
I’m also sorry to learn of your dissatisfaction here for the first time. We have an excellent customer care team and offer a 30-day no-quibble money-back guarantee on this necklace. Our returns process is simple and hassle-free, and we would always prefer the opportunity to resolve any concerns directly.
We understand that jewellery preferences are personal, and it’s great to hear you’ve found a Bee Necklace you love elsewhere. As you continue your search, I would gently suggest ensuring comparisons are like-for-like. Gold is currently trading at record highs (around $3,200 per ounce), so factors such as material purity, craftsmanship, the type and weight of the chain, and whether any base metals are used can all significantly impact quality and price. At Lily Blanche, we use only precious metals – gold and silver – and all our necklaces come with a solid, medium-weight close curb chain as standard. We also include complimentary UK and USA shipping, a free jewellery care kit, luxury gift wrapping, and a first-order discount.
I’m glad your son was able to take advantage of our special offers, and I truly hope your new necklace brings you joy for years to come.
As with all reviews, we’ve made a donation to Social Bite on your behalf.
Warm regards,
Gillian Crawford
Founder, Lily Blanche
Elizabeth..
Nice boxes lovely jewellery came very well packed . Hope you do some more 9crt gold pieces l would like more jump circles on the. Chains . It depends on what I’m wearing so.l like to change the drop of pendant thank you
27 March 2025
Reply from LILY BLANCHE
Dear Elizabeth, thank you for your kind review, which we really appreciate. I am so pleased to hear you are happy with the jewellery and the packaging. We have more solid gold pieces coming, so do join our mailing list if you haven't already done so, and we'll let you know when they are on the website. We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community to pay your kindness forward in leaving a review. Gillian and the Lily Blanche team
Easy to order online
Easy to order online, item good quality, size wise ok for small hands, well packed and delivered quickly, loved the smell of tissue paper when opening box, nice touch :-) the only thing that I would of liked is to have the option to have it personalised on both sides of item instead of just one side as item is a christening gift. Apart from that pleased with item. Thankyou
25 March 2025
Reply from LILY BLANCHE
Dear Tracey, thank you for your kind review, which we really appreciate. Thank you for the suggestion of engraving both sides of the baby rattle. We have now actioned this on the website. If you would like the other side of the rattle engraved, just get back in touch with us and we'll do it for free. We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Reply from LILY BLANCHE
Dear Michael, thank you for your lovely review, which we really appreciate. I am so pleased to hear your wife was happy with the jewellery and delivery and the website experience were good. We loved making this piece for you. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Reply from LILY BLANCHE
Dear Chris, thank you for your kind review, which we really appreciate. I am so pleased to hear you are happy with your order. We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community,y to pay your kindness forward in leaving a review. Gillian and the Lily Blanche team
Highly reccommended!
I recently received a silver heart-shaped locket and chain for my daughter, and she couldn't be happier! The locket is beautifully crafted with intricate details that make it truly stand out. The silver has a lovely shine, and the heart shape adds a touch of elegance and sentimentality.
Overall, this locket and chain are a wonderful addition to her jewellery collection. It's perfect for everyday wear or special occasions. To finish, it arrived in beautiful packaging making an ideal gift. Highly recommend!
19 March 2025
Unprompted review
Reply from LILY BLANCHE
Dear Clair, thank you for your kind review, which we really appreciate. I am so pleased to hear you are happy with the locket for your daughter. We loved making this piece for you. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
After a slight hiccup caused by Royal…
After a slight hiccup caused by Royal Mail, Gillian went out of her way to make sure I had the locket as soon as possible as it was a 30th birthday present for my daughter. A beautiful piece of jewellery which she will love wearing. Great customer service and high quality products.
15 March 2025
Unprompted review
Reply from LILY BLANCHE
Dear Julia, thank you for your lovely review, which we really appreciate I am so pleased to hear the locket arrived and that you are happy with it. It was a pleasure to make it for you and i hope your daughter had a lovely birthday. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Reply from LILY BLANCHE
Dear Gillian, thank you for your lovely review, which we really appreciate. I am so pleased to hear you are happy with your order. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Lily Blanche two heart locket
Not only do Lily Blanche have beautiful and excellent products,the whole experience is superb. Excellent customer service. Package arrived very quickly and was beautifully packaged. Can highly recommend.
10 March 2025
Unprompted review
Reply from LILY BLANCHE
Dear Kevin, thank you for your kind review, which we really appreciate I am so pleased to hear you are happy with the jewellery. It was a pleasure to make it for you. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Reply from LILY BLANCHE
Dear Maureen, thank you for this lovely review. I am so pleased to hear you are happy with your necklace. It was a joy to make this piece for you. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Absolutely love the locket and…
Absolutely love the locket and personalisation onit and also all the feedback given to me from this company. Would recommend 100%
6 March 2025
Unprompted review
Reply from LILY BLANCHE
Dear Tina, thank you for taking the time and trouble to leave this kind review. I am so pleased to hear you are happy with your personalised locket. It was a privilege to make this piece for you. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Received the necklace yesterday after a…
Received the necklace yesterday after a few issues with the delivery which were no fault of there own, handled it really well and professionally, would highly recommend for there high level of service and also quality of the product!
5 March 2025
Unprompted review
Reply from LILY BLANCHE
Dear Steve, thank you for your kind review. I am so pleased we managed to get the necklace to you after the last one got lost in transit. Thank you for working with us on this and helping us to sort it out quickly for you. We really appreciate this review and we hope your jewellery brings you pleasure for a long time to come. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
This is the second one I’ve bought
This is the second one I’ve bought, got this one for my daughter’s 30th. Yet again it’s perfect. Seriously well made, high quality finish. Pictures are amazing. Price was great too. Will be looking here in future for gift ideas. Highly highly recommend. 5*****
5 March 2025
Unprompted review
Reply from LILY BLANCHE
Dear Stephen, thank you for taking the time and trouble to leave this lovely review. I am so pleased to hear you are happy with the jewellery. It was a pleasure to make these pieces for you and we appreciate your longing support. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Beautiful locket that arrived next day…
Beautiful locket that arrived next day and the presentation was equally as lovely, great service and great products.
25 February 2025
Reply from LILY BLANCHE
Dear Joanne, thank you for your kind review, which we really appreciate I am so pleased to hear you are happy with the locket. It was a pleasure to make it for you. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
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