Communication throughout was excellent had a few questions emailed them and had reply same day. Necklace is excellent quality can’t fault. Delivery was prompt from ordering with tracking available. Ne... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really pleased with my purchase, nicely packed, even tissue was sensed with the nice perfume, smooth delivery. That was the gift for my son’s 18th birthday, he loves the necklace very much never takes... See more
Company replied
My husband absolutely loves his gift. I couldn’t be happier with the quality of the chain and cross. There was no hassle at all and communication by email was quick and helpful. I initially ordered... See more
Company replied
I won a necklace through an instagram competition. It arrived really quickly and the team are really responsive via Instagram messages. The necklace itself is stunning. Really good quality an... See more
Company replied
Company details
- #30 of 44 best companies in Jewellery manufacturer
- #67 of 106 best companies in Jeweller
- #52 of 88 best companies in Jewellery Designer
- #163 of 287 best companies in Jewellery shop
Written by the company
Lily Blanche is the UK’s leading locket and personalised jewellery company. Trusted since 2015. Over 30,000 orders shipped. Hi, welcome to Lily Blanche. I'm thrilled to meet you. My name is Gillian Crawford, founder & designer at Lily Blanche, the demi-fine jewellery brand named after my grandmother. Our customers are at the heart of everything we do. We work in sterling silver, 18-carat gold and the brightest most dazzling gemstones. Our lockets are independently tested and hallmarked with a full UK hallmark by the Edinburgh Assay Office. But what makes our jewellery really precious is your photographs inside them and your messages engraved in them. We make jewellery; you give it meaning. Personalised, our 2,4 & 6 photo lockets are love letters in silver & gold, to be passed on to future generations. We started with a sketchbook and the memories of our grandmother's jewel box. Today we have a cabinet full of awards & fantastic customers all over the world who love & wear our jewellery. In a throwaway world, everything we do is designed to last. We create the heirlooms of tomorrow from the conversation pieces of today. Our founding values of integrity, kindness & joy inspire our unique style. With FREE UK shipping over £95, 30-day risk-free returns and a FREE jewellery care kit with every order, you really can't go wrong. We'd love to connect with you on Facebook or Instagram at @lilyblanchejewellery, on TikTok @Lily_blanche_jewellery or in our private Facebook group @joyfulgems where you will meet like-minded people, see our new designs first and hear about our best offers and discounts. Sign up for our newsletter for our best discounts. Gillian Crawford, Founder & designer at Lily Blanche x
Contact info
25 Clarendon Place, FK82QW, Stirling, United Kingdom
- 01786 271376
- hello@lilyblanche.com
- lilyblanche.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from LILY BLANCHE
Thank you so much for your kind review. We’re delighted to hear that you were pleased with your jewellery and that it made such a special gift.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team x
I ordered a Memory Keeper locket from…
I ordered a Memory Keeper locket from Lily Blanche and it is absolutely wonderful – my sister loves it! The quality and craftsmanship are beautiful, and it’s such a special piece. From start to finish, the customer care was exceptional. The team kept me updated throughout, and in particular, Allie went above and beyond to make sure everything was perfect. Outstanding product and outstanding service – I couldn’t be happier!
15 August 2025
Unprompted review
Reply from LILY BLANCHE
Thank you so much for your kind review. We’re delighted to hear that your sister loves her Memory Keeper Locket and that it made such a special gift. It means a lot to us that you’ve taken the time to share your experience, and we’re so glad the quality and presentation lived up to your expectations.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team x
I love itt🥰🥰🥰
28 July 2025
Reply from LILY BLANCHE
Thank you so much for your lovely review, Elsa. We're absolutely delighted to hear how much you love your piece — your kind words mean the world to us
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
With warmest wishes,
Gillian and the Lily Blanche team
Silver st christopher and chain
I bought a silver st christopher and chain, with the little extras, bag ect. I wasn"t expecting what i recieved, the quality of the necklace was really lovely, engraving really clear...and the wrapping itself was beautiful...will be buying again for xmas. Thank you. X
25 July 2025
Reply from LILY BLANCHE
Thank you so much for your kind review. We’re delighted to hear that you were pleased with the quality of your silver St Christopher and the presentation of your gift. It means a lot to us that you’ve taken the time to share your experience, and we’re so glad the engraving and packaging made it extra special.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team x
My Husband brought me a beautiful cross…
My Husband brought me a beautiful cross and chain for my Birthday. It is so beautiful. The quality is outstanding. The packaging is absolutely divine. 💯 I will be using this company again.
28 July 2025
Unprompted review
Reply from LILY BLANCHE
Thank you so much for your wonderful review. We're thrilled to hear how much you love your birthday gift and that the cross and chain were so well received. It's lovely to know the quality and packaging made such a strong impression too.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Amazing service
Amazing service, supported me with the purchase and the gift itself was gorgeous. Would definitely recommend 🤍
25 July 2025
Unprompted review
Reply from LILY BLANCHE
Thank you so much for your lovely review. We’re delighted to hear that you were happy with both the service and the gift. Your recommendation means a lot to us.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Reply from LILY BLANCHE
Dear Ana, Thank you for your kind review. We’re so pleased to hear you were happy with the quick delivery and the pieces you received.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Beautiful
Order the intial gold necklace. A christening present for my Great niece. I was a bit apprehensive about bying something so expensive on line.
It was beautiful, arrived quickly, lovely boxed . So pleased with it i now I want one for myself
24 June 2025
Reply from LILY BLANCHE
Thank you so much for your kind review. We're so pleased to hear the necklace made a special Christening gift for your great-niece. It’s completely understandable to feel cautious about buying jewellery online, and we’re delighted that your experience has given you confidence. We’d be honoured to create a piece for you too!
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team x
Reply from LILY BLANCHE
Thank you so much for your kind review. We’re delighted to hear you were pleased with the range of products and the service.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Attention to Detail…
I won a necklace through an instagram competition. It arrived really quickly and the team are really responsive via Instagram messages.
The necklace itself is stunning. Really good quality and I have had loads of compliments. It is great quality and definitely worth the money.
The packaging is beautiful and well thought out, they even add a scent to the tissue paper for the extra added touch. Their attention to detail is incredible.
Thank you Lily Blanche - what a great little business you run!
25 June 2025
Unprompted review
Reply from LILY BLANCHE
Dear Hannah, Thank you so much for your wonderful review. We're thrilled to hear how much you're enjoying your necklace and that the attention to detail was appreciated. It means a great deal to us that you've taken the time to share your experience.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team x
Fantastic service from Gillian and her…
Fantastic service from Gillian and her team. Royal Mail tracked delivery 1st class. Love the jewellery. Great to link up again and be in touch.
26 June 2025
Unprompted review
Reply from LILY BLANCHE
Dear Linda, Thank you so much for your lovely review. We're delighted to hear that you're happy with your order and that everything arrived safely and promptly. It means a lot to us to be back in touch and we're so pleased to hear you're enjoying your pieces.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
10/10 service and quality
Very nice customer service and great delivery service. Quality of the gold is good. I will be ordering from these continuously now.
17 June 2025
Unprompted review
Reply from LILY BLANCHE
Dear John, Thank you so much for your wonderful review! We're absolutely delighted to hear that you're happy with the service and the quality of our jewellery. It means a great deal to us to know that you'll be ordering from us again.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
With warmest thanks,
Gillian and the Lily Blanche team x
Bought a Cross and Chain well worth the…
Bought a Cross and Chain well worth the money nicely packed and fast delivery I would buy again and would recommend to all my friends thank you very much can’t recommend you enough
13 June 2025
Unprompted review
Reply from LILY BLANCHE
Thank you so much for your wonderful review. We’re delighted to hear you’re pleased with your cross and chain, and that you found the delivery fast and the packaging thoughtful. Your recommendation means a great deal to us, and we truly appreciate your support. We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team x
Really pleased with my purchase
Really pleased with my purchase, nicely packed, even tissue was sensed with the nice perfume, smooth delivery. That was the gift for my son’s 18th birthday, he loves the necklace very much never takes it off. That was my second choice after disappointing buying elsewhere. Sturdy 3 D cross, nice chain. Happy customer
27 May 2025
Reply from LILY BLANCHE
Thank you so much for your lovely review. We’re absolutely delighted to hear that the necklace was such a special gift for your son’s 18th birthday and that he loves it. It’s wonderful to know that it’s being worn and enjoyed every day.
We take great pride in the little details, from the packaging to the craftsmanship of our jewellery, so your kind words really mean a lot to the whole team.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Spent about £900 on a locket and I…
Spent about £900 on a locket and I didn’t receive what I ordered?!
I’ve terminal cancer, was a present and I go robbed for nearly £900 I paid?!
Absolutely disgusting!
Owner basically said I’m a liar?
Need I say more?
4 June 2025
Unprompted review
Reply from LILY BLANCHE
Dear James Lidsey,
We have escalated your second Trustpilot review to the Trustpilot Escalation Team, as it is a duplicate of the review you posted on 26 January 2025, regarding a locket purchased in December 2024. Trustpilot does not permit duplicate reviews for the same experience, and duplicates are not included in a business’s overall rating.
We are aware of the messages you have sent to our business, including a threat to "turn up on our doorstep." Your stated aim to damage our business is deeply concerning and appears to be part of a pattern of behaviour. It is clear from your Trustpilot activity that multiple businesses have received similar reviews from you, many involving undelivered parcels, which undermines the integrity of genuine customer feedback. Interested parties can click on your user name on this review to see your history
We are currently in contact with both Trustpilot and our legal team regarding this matter and will continue to respond transparently and professionally.
In the meantime, we are reposting our original response to your initial review, which outlines the facts of the case clearly:
Original Response:
Dear James Lidsey,
We understand this has been a challenging experience and have taken your concerns seriously from the outset. At no stage has anyone from Lily Blanche called you a liar. In fact, we’ve carried out a full investigation, involved Royal Mail, and responded promptly to your Clearpay dispute, which was found in our favour.
All external investigations have concluded that your parcel was delivered to the correct address. The proof of delivery includes:
A signature in the name O’Sullivan (the surname of the recipient at the address you provided)
GPS coordinates confirming delivery to the address
Photographic proof showing your parcel bundled among other packages, which you acknowledged were received by you
The order was placed on 4 December 2024 at 4:39 am, after 45 visits to our website over 14 days. It was dispatched the same day via Royal Mail Special Delivery and delivered on 5 December at 2:41 pm. The parcel was securely packaged in unbranded outer packaging and did not include your relative’s surname, meaning only someone at the property would have known to sign for it using the correct name.
Royal Mail’s investigation (Case ID: 241217-***674) confirmed successful delivery, and we have provided you with all supporting documentation.
Despite this, we have received repeated messages from you that include harassment and threats. You have claimed to have reported the matter to the police but have declined to provide any evidence or reference numbers, despite our willingness to co-operate fully.
We are committed to fair and respectful communication and are concerned by the way Trustpilot is being used in this case. We are alerting the platform to this misuse and will cooperate fully with their review process.
We urge readers and future retailers to review your Trustpilot history to form their own view of the situation.
Superb service.
I would have awarded Lily Blanche an extra star if i could have.I purchased a beautiful locket and the entire team were all absolutely brilliant(i would have included all their names,but see it is not preferable in the rules).
From getting the perfect photos,the best engraving style and chain they were all superb.
Everything was done on the day,while i was expecting to have to wait for the item to be delivered.
The whole team were exceptional,hopefully i did not bore them too much.
Thanks again.
4 June 2025
Unprompted review
Reply from LILY BLANCHE
Dear Philip, Thank you so much for your incredibly kind and thoughtful review. We’re truly touched by your generous words and delighted that you’re so pleased with your locket. It means the world to the whole team to know that you felt supported throughout the process and that everything came together perfectly for you on the day.
It was lovely to meet you in person. You certainly didn’t bore us – it was an absolute pleasure to help you create something so meaningful. Your warmth and enthusiasm made our day!
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian, Kelly, Ailie, Alyssa, Georgia and the Lily Blanche team
Beautiful piece of jewelry well above…
Beautiful piece of jewelry well above expectations.
28 May 2025
Reply from LILY BLANCHE
Dear Lisa, Thank you so much for your lovely review. We're absolutely delighted to hear that your piece of jewellery exceeded your expectations. That’s exactly what we aim for at Lily Blanche. It means a lot to us that you took the time to share your experience.
We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review.
Gillian and the Lily Blanche team
Great company
I bought the men’s St Christopher necklace for my son’s 18th. Delivery was swift, the pendant is stunning and aftercare service brilliant. I shopped around as I wanted to use a small reputable business based in the UK and I’m so glad I did. Great old fashioned customer service - I’d definitely buy from Lily Blanche again.
21 May 2025
Unprompted review
Reply from LILY BLANCHE
Dear Emma, thank you for your lovely review, which we really appreciate. We are delighted that you are happy with the jewellery and the customer service. We loved creating it for you. We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review. Gillian and the Lily Blanche team
Great Products, Great People
A fantastic company to deal with. They sorted out a mistake that I had made so quickly and courteously. They were excellent. Great communication and excellent personalised customer service. I would use them again and would definitely recommend. Great products and great people. The sign of a good company is how they treat after they’ve got your money! Cannot fault Lily Blanche’s after sales service at all. Thank you for dealing with me so efficiently.
12 May 2025
Unprompted review
Reply from LILY BLANCHE
Dear Patricia, thank you for your lovely review, which we really appreciate. I'm so pleased we were able to sort things out for you. We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review. Gillian and the Lily Blanche team
Absolutely beautiful jewellery
Absolutely beautiful jewellery, comes in a lovely gift box, if you got any questions just drop them a email and someone will get back to you straight away
Very professional and I would highly recommend to anyone.
12 May 2025
Unprompted review
Reply from LILY BLANCHE
Dear Sammyjames, thank you for your lovely review, which we really appreciate. We are delighted that you are happy with the jewellery and the customer service. We loved creating it for you. We’ve made a little donation to the charity Social Bite, which does amazing work with the homeless community, to pay your kindness forward in leaving a review. Gillian and the Lily Blanche team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.