My dog, Luna, loves Likys Kitchen dog food. There is such a wide range of dog food and I love that there are so many flavours to try for your pet and the prices are very reasonable compared to the sam... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great food for my pooch who is very choosy - and is allergic to wheat etc so care is needed in his food, but he still likes it to taste great which some other non allergic brands do not (well I haven... See more
I've been ordering from Lily's Kitchen for years, and it's the only place I buy treats for my dogs. Kali and Nala absolutely love them! The quality is always excellent, delivery is reliable, and I lo... See more
Your dog food contains offal which wild carnivores eat first. Sadly we lost our giant schnauzer Gus at thirteen years in February this year, as a younger dog his bowels suffered terribly until we swit... See more
Company details
- #137 of 261 best companies in Pet shop
- #47 of 95 best companies in Animal feed shop
- #67 of 158 best companies in Pet Care Store
About Lily's Kitchen
Written by the company
In 2008 our founder Henrietta started making food from scratch at her kitchen table in London for her Border Terrier Lily. All because she really, really loved her. That love for our pets started Lily’s Kitchen and still keeps us going today.
Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.
For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:
Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.
Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.
Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.
Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.
For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:
Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.
Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.
Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.
Contact info
Goodge Street, W1T 2QA, London, United Kingdom
- 020 7433 1863
- hello@lilyskitchen.co.uk
- lilyskitchen.co.uk
4.7
Excellent
16k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order
Easy to order and normal get delivery within two days never had any issues
My dog loves the food and it’s got no nasty additives in
18 June 2026
Good range of treats for dogs
Good range of treats for dogs. Our dogs love the woof brush. Service good as always. Thoroughly recommend
17 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Change delivery courier
Like efficient service
Dislike the carrier used by lilys kitchen who dump boxes outside splitting them in the process.
Suggest they use a better courier
17 June 2026
Reply from Lily's Kitchen
Hi there,
Thank you for taking the time to leave us this feedback. I'm sorry to hear of your delivery experience, this isn't what we'd expect, and I do apologise for all concerns caused.
If you would like to discuss this further, please do get in touch with us at hello@lilyskitchen.co.uk, and we will be more than happy to help.
Incorrect information provided on the…
Incorrect information provided on the website when answering the questions to determine what to feed your dog, I informed Lillys Kitchen and provided proof and they agreed the website isnt providingthe correct information but they failed to do anything about it. My dog didnt even like the food. And didn't find it too easy to end the subscriptions.
17 June 2026
Reply from Lily's Kitchen
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear of your experience and I do apologise for all concerns caused by this.
We appreciate you bringing the issue with our feeding recommendation tool to our attention. Our team are still looking into this to identify and resolve the issue.
We're also sorry to hear that our recipes weren't a hit with your little one. If you were feeding any recipes for the first time, it is important to transition them over properly. With our recipes, we recommend starting with a small amount of the new recipe mixed in with your pet's existing food, and gradually increasing the proportion of the new recipe (while decreasing the old) over a period of 9–14 days until you are feeding only the new recipe.
I'm sorry to hear that you found it difficult to cancel your subscription. Our customer care line is open Monday - Friday from 9:00-17:00, and we would be happy to help with any subscription amendments.
If you would like to discuss this further, please do get in touch with us at hello@lilyskitchen.co.uk, and we will be more than happy to help.
Our Monty
When my dog was struggling to eat anything, your food came to his rescue. It made his last few days with us that little bit better knowing he would eat the wonderful food you provide.
15 June 2026
Excellent food dogs love it but can…
Excellent food dogs love it but can only buy it when I get a voucher or you discount as prices are very high
17 June 2026
A Range of Great Quality Products…
A Range of Great Quality Products always delivered well packaged and in very good time!
16 June 2026
Quality food for my fur baby
Quality food for my fur baby, love the ingredients and choice of flavours and textures. The treat packs are also a favourite
16 June 2026
Service is very good
16 June 2026
Great food and treats superb service
16 June 2026
My dog loves the treats
My dog loves the treats. Some great offers. Very prompt delivery. Well packaged. Cannot fault.
16 June 2026
Great bedtime biscuits and other…
Great bedtime biscuits and other treats, my dog loves them all.
16 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.