Limitless TravelReviews 

602
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and caring approach, making holiday planning and the actual trips stress-free and enjoyable. Many people highlight the seamless booking process and the detailed attention given to individual needs, ensuring confidence for first-time travelers and those with specific requirements. The overall service, including care teams and travel consultants, is frequently described as outstanding, with many reviewers appreciating the dedication and professionalism that goes above and beyond expectations. However, some customers also noted difficulties in getting through to the right person due to the company's busyness, and a few experienced issues with hotel accommodations not meeting promised accessibility standards. There were also mentions of care teams being stretched on certain trips and concerns about the cost of holidays, particularly when comparing to other options without care services.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Holidays

Consumers find holidays to be positive, with many expressing satisfaction and excitement for their trips,... See more

Service

Reviewers mention positive feedback about service, highlighting the excellent and friendly assistance... See more

Booking process

Reviewers highlight positive aspects of the booking process, often describing it as excellent, easy, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the friendly, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having been unsure in regards to booking a further cruise next year I found that Peter has been so helpful with our final decision. Yes we've provisionally booked! For this cruise - Feb 28th all th... See more

Company replied

Rated 5 out of 5 stars

The care team with our group onboard our cruise to France, Portugal and Spain Easter 2026 were outstanding. I cannot praise them enough. Their help, support and friendship really made our holiday. The... See more

Company replied

Rated 5 out of 5 stars

I don't consider myself disabled, more physically challenged. Because of this, I need an electric bed and a totally safe bathroom. I opted for a coach tour of Cornwall. Yes, it's not cheap but during... See more

Company replied

Rated 5 out of 5 stars

This will be cruise number two with Limitless Travel. With our new found experience and the experts at Limitless we found the perfect cruise to celebrate 40 years of marriage. The booking process is... See more

Company replied


Company details

  1. #65 of 144 best companies in Tour operator

Written by the company

At Limitless Travel, we believe that everyone deserves the right to explore the world – regardless of age, disability or health condition. Founded by Angus Drummond, who was diagnosed with a muscle-wasting condition in his twenties, our mission is to make travel accessible, inclusive and joyful for all. We specialise in supported, small-group holidays & cruises across the UK and abroad, including UK coach holidays, Mediterannean cruises, and long-haul adventures. Every trip is carefully designed with accessibility in mind – from wheelchair-friendly hotels to adapted transport and professional care. Whether you need a little support or full-time care, we tailor every holiday to your needs, so you can travel with confidence. What makes us different is not just our experience, but our empathy. Our team includes disabled travellers, carers, tour managers and travel specialists who are passionate about creating a stress-free and empowering holiday experience. You’ll be supported from the moment you book, all the way through to the journey home. With thousands of happy customers and hundreds of holidays delivered each year, Limitless Travel is proud to be leading the way in accessible tourism. Join us and discover how travel can still be possible – and truly unforgettable. Find out more at www.limitlesstravel.org.


Contact info

4.8

Excellent

TrustScore 5 out of 5

602 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(602)

155 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

the booking process is easy

the booking process is easy, and the sales staff are good to talk to, theres a lot of holidays to choose from

3 June 2025
Limitless Travel logo

Reply from Limitless Travel

Hi Jackie,

Thank you for your 5 star review, we hope you have a fab holiday!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Looked after me very well and made…

Looked after me very well and made travel possible for me even though I am disabled

10 June 2025
Unprompted review
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Reply from Limitless Travel

Hi Elinor

Thank you for your 5 star review, we are so pleased that you had a lovely time on your holiday- we would love to see you again!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

So easy to confirm and also explain…

So easy to confirm and also explain clearly all involved.
Very polite and helpful

10 June 2025
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Reply from Limitless Travel

Hi Ian,

Thank you for your 5 star review, we hope you have a fab holiday!

Kind regards,

Hayley- Limitless Travel

Rated 4 out of 5 stars

The fun of Cruising

We went on a 2 week cruise with the Limitless team. Great group of people. They made sure the group of 9 people from wheelchair, mobility scooters and one lady with walking aid were taken care of and making sure everyone was included despite some having different needs and doing different activities. They were hard working, always cheerful, always on hand, good listeners, and making sure you felt comfortable within the group. There was always a sense of fun, lots of encouragement and making everyone laugh which is always good for the soul. Thank you Limitless

26 May 2025
Unprompted review
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Reply from Limitless Travel

Hi Victoria,

Thank you for taking the time to leave a review.

We are so happy you had a wonderful time, and we hope you join us for another tour!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

I'm just wild about Harry

Our first try at a sea cruise proved to be a delightful experience, totally due to the care and attention provided for my wife by the carers, David, Sain, Titty and Marek and the splendid arrangements and overall organisation orchestrated by Tour Manager Harry Wise. They all simply could not do enough for us, providing assistance almost before we needed it, and encouragement to expand our boundaries - my wife swam for the first time in about ten years. It was a pleasure for us to join the friendly group, and to enjoy being able to 'go with the flow' of activities arranged to suit all tastes by Harry, who even coped with an organisational transport problem thrown at him at the last minute. I didn't even have to bother taking photographs - a complete record was provided, mainly by Marek and David, which we could view each day after they introduced me to the delights of WhatsApp, which also enabled me to share pics with our daughter back in the UK and show that we were happy and safe.

25 May 2025
Unprompted review
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Reply from Limitless Travel

Hi Don,

Thank you for your 5 star review, we are thrilled we could provide an excellent experience for you and that you had a great time.

I will pass your kind words onto our lovely on tour staff who will be delighted to hear them!

We do hope to see you again soon for another Limitless adventure!,

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Very professional and helpful

Very professional and helpful

3 June 2025
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Reply from Limitless Travel

Hi Wendy,

Thank you for your 5 star review, we hope you have a fabulous holiday with us!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

I went to Jersey inn2023 as im disabled…

I went to Jersey inn2023 as im disabled and this company is five stars ⭐️⭐️⭐️⭐️⭐️all the way . The holiday was fantanstic snd all the staff are as well from booking it to seeing what your needs are nothing is left out and today i have just booked a cruise to the med for 14 nights for July 2026 . I would advise anyone who needs assistance due to thier disability look up Limitless Travel and these guy will sort you out with a holiday your remember for ever ⭐️⭐️⭐️⭐️⭐️

3 June 2025
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Reply from Limitless Travel

Hi Antony,

Thank you for taking the time to leave us a five star review, we are so pleased you had a wonderful holiday with us and cannot wait to welcome you back for a Limitless cruise!

Kind regards

Hayley - Limitless Travel

Rated 5 out of 5 stars

Can't be faulted with service

Can't be faulted with service. Sharon kept in touch until everything was arranged

3 June 2025
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Reply from Limitless Travel

Hi Richard

Thank you for your 5 star review, we hope you have a fabulous holiday with us!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

sunshine all the way experience

I was accompanying my husband who needs to use a wheel chair. It was such a joy to have a holiday together and able to relax in the knowledge that all his mobility needs would be taken care of. Every day we enjoyed an outing. Each one was different and each one was interesting and or fun. The hotel served delicious food and the Carers and the Driver were excellent there when needed and good company as were the rest of the guests. Thank you everybody!

19 May 2025
Unprompted review
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Reply from Limitless Travel

Hi Val,

Welcome back! Thank you for a lovely review, we are so happy we could provide excellent service and that you and Ian are seasoned travellers.

We are happy to welcome you back as part of the Limitless family anytime - you are both a joy to have travel with us!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Ist Holiday as disabled person

Everything was good carer's were brilliant very helpful coach driver's also brilliant trips wonderful. But could do with getting back to hotel latest 4.30pm so there would be enough time to shower and change for evening getting back at 5.30 then dinner at 6.30 wasn't enough time for disabled and elderly people to do that.

23 May 2025
Unprompted review
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Reply from Limitless Travel

Good morning Brenda,

Thank you for your 5 star review, we are so glad you had a lovely time.

Customer feedback is super important to us I will pass this back for you.

Kind regards

Hayley- Limitless Travel

Rated 3 out of 5 stars

Disappointing

I chose this short break as a “toe in the water” test to understand what my wife would be capable of managing. Unfortunately it did not work out as hoped.
First of all I must say the Limitless team were excellent, helpful, accommodating and went out of their way to assist us.
That said the hotel room set up did not allow me to manage my wife very easily (track hoist in wrong position over bed meaning I could not get her into a good sleeping position where I could help with on-bed care - Limitless rep agreed to review the room and talk to hotel as necessary)
Evening meal was not an enjoyable experience. The dining “restaurant “ resembled a school/works canteen; Formica tables with no tablecloths. Our party was slotted on 2 tables but because of my wife’s wheelchair there was no way we could fit onto these tables. Rachel arranged for us to eat on our own in a separate room but the limited “pub grub” food on offer was not what I expected from a 4 star hotel.
We are used to eating out and enjoy an independent choice - this was not offfered as part of this break. I accept the need for organised activities which we can choose to participate or not but the ability to dine independently is something we value and this was not offered
We left early as this break was not at all suitable. Once again full marks to the Limitless staff but I hope we can look to a future trip where there is support we need but allows us more independence.

23 May 2025
Unprompted review
Limitless Travel logo

Reply from Limitless Travel

Good morning Peter and Jan,

Thank you for taking the time to leave a review.

Although we are thrilled our team provided excellent service we are sorry that some aspects of the accommodation did not meet your expectations.

Customer experience is extremely important to us, I will pass your feedback onto our on tour and management team,

Thank you for your time, and we hope that you travel with us again, we would be happy to discuss different trips/types of holiday that may work better for you.

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

I was so unsure about booking this sort…

I was so unsure about booking this sort of holiday that I think my good manners forsook me. I think I probably sounded very grumpy and almost resentful, buy Milly treated memin a friendly and respectful manner. It took 3 goes before I booked something very close to home and I was not questioned. I just wanted to see places from a different viewpoint: disabled and accepted as such, instead of always striving to fit in and having to move at others' pace. Even better, Milly contacted me later, after booking to tell me the holiday had been reduced in price that day and how did I want the money. So I could request cash please as that will be an enormous help to my finances (I get pension credit).

15 May 2025
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Reply from Limitless Travel

Hi Barbara,

Thank you for your 5 star review!

I will pass your kind words onto Milly, we all hope that you have a wonderful holiday

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Our Limitless cruise

So glad we found Limitless. Everyone from the booking experience onward was so helpful and patient.Marek, David and Trina were friendly, caring and always ready to help where needed. Thanks also to Rachel who made sure things went smoothly during our week away. Hopefully we’ll be booking another Limitless cruise soon.

10 May 2025
Unprompted review
Limitless Travel logo

Reply from Limitless Travel

Hi Jenny,

We are thrilled you had a fabulous holiday, I will pass your lovely feedback onto the tour staff for you,

We hope to see you again soon!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

a cruise to Norway on P&O .

The Limitless staff were very attentive and never missed any opportunity to give help even if it was not asked for.

10 May 2025
Unprompted review
Limitless Travel logo

Reply from Limitless Travel

Hi Mervyn,

We are so happy you had a fabulous holiday, I will pass your lovely feedback onto the tour staff for you,

We hope to see you again soon!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

This is the third time we have used limitless travel

This is the third time we have used limitless travel. Before we went to Paris and Jersey and booked the group travel option.
My husband Leslie is very disabled with Parkinson’s and I have had multiple hip replacements so find it difficult to look after my husband on holiday. So this time I decided to pay for a carer on our cruise holiday to Norway. It is expensive but it is the best thing I have ever done because I was able to enjoy the holiday as well and not feel exhausted all the time.
The staff who came with us Marek, David, Rachel and Trina were an absolute delight and there were 10 of us (customers) whom we got to know over the holiday. Can you imagine it, we were all able to get into a cable car at Olden, 3 mobility scooters, a walker, a wheelchair etc and view all the snow capped mountains at the top. Another excursion was a boat trip to view the fiords, spectacular.

10 May 2025
Unprompted review
Limitless Travel logo

Reply from Limitless Travel


We are thrilled you had a fabulous holiday, I will pass your lovely feedback onto the tour staff for you,

We hope to see you again soon!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

I we had an amazing time

We had an amazing time . We were supported throughout our cruise and the staff with us were friendly ,caring and made the holiday . We experienced excursions that we would not have attempted to do , but with the help of the staff ,we did experience and we all had an amazing time .

18 May 2025
Unprompted review
Limitless Travel logo

Reply from Limitless Travel

Hi Sarah

We are so happy to hear that you had a fabulous holiday, I will pass your lovely feedback onto the tour staff for you,

We hope to see you again soon!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Kate

Kate, was great, answered all my questions without any problems.

16 May 2025
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Reply from Limitless Travel

Hi Lynda,

Thank you for your review,

We hope you have a wonderful holiday!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Cruise

The two people that I spoke to were very helpful, courteous and friendly. Explained everything about the cruise.
I would recommend this company to others.

16 May 2025
Limitless Travel logo

Reply from Limitless Travel

Thank you for your review,

We hope you have a wonderful holiday!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

My Limitless experience

From the first phone call I found the staff extremely helpful. I had a lot of questions to ask and each one was explained in detail. I also received a lot of information via email, I found that helpful because I can refer back when I need to remind myself all I need to know.

13 May 2025
Limitless Travel logo

Reply from Limitless Travel

Hi Mrs Mason,

Thank you for the 5 star review, we are delighted to provide excellent customer service.

We wish you fabulous travels!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Staff were very helpful and kind a d…

Staff were very helpful and kind a d explained e erything very well

6 May 2025
Limitless Travel logo

Reply from Limitless Travel

Hi Shirley,

We are so happy to provide 5 star service!

We hope that you have an amazing holiday,

Kind regards,

Hayley- Limitless Travel

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