Limitless Travel Reviews 590

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 181 reviews, reviewers overwhelmingly had a great experience with this company, often praising the staff for being kind, friendly, efficient, and knowledgeable. Many customers highlighted the exceptional service, noting that the booking process was a breeze and that all their questions were thoroughly answered, instilling confidence for their holidays. People consistently felt well-supported and cared for, with many appreciating the dedicated care teams who made their holidays stress-free and enjoyable, even for those with significant care needs. However, some people were dissatisfied with certain aspects, such as the limited daily outings on some cruises and feeling that care teams were stretched due to large group sizes. Conversely, a few other people also felt that the company's communication regarding care arrangements and terms and conditions was sometimes unclear, leading to unexpected issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Holidays

Users describe positive interactions with holidays, with many expressing excitement for current and future... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, friendly, and... See more

Booking process

People report positive experiences with the booking process, finding it easy, painless, and efficient.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kind, friendly, efficient & knowledgeable. The whole process of booking was a breeze. We’re excited for my 89 year old Dad to enjoy a well deserved break while feeling secure that he is supported by a... See more

Company replied

Rated 5 out of 5 stars

I don't consider myself disabled, more physically challenged. Because of this, I need an electric bed and a totally safe bathroom. I opted for a coach tour of Cornwall. Yes, it's not cheap but during... See more

Company replied

Rated 5 out of 5 stars

The care team with our group onboard our cruise to France, Portugal and Spain Easter 2026 were outstanding. I cannot praise them enough. Their help, support and friendship really made our holiday. The... See more

Company replied

Rated 5 out of 5 stars

Having been unsure in regards to booking a further cruise next year I found that Peter has been so helpful with our final decision. Yes we've provisionally booked! For this cruise - Feb 28th all th... See more

Company replied


Company details

  1. #66 of 146 best companies in Tour operator

Written by the company

At Limitless Travel, we believe that everyone deserves the right to explore the world – regardless of age, disability or health condition. Founded by Angus Drummond, who was diagnosed with a muscle-wasting condition in his twenties, our mission is to make travel accessible, inclusive and joyful for all. We specialise in supported, small-group holidays & cruises across the UK and abroad, including UK coach holidays, Mediterannean cruises, and long-haul adventures. Every trip is carefully designed with accessibility in mind – from wheelchair-friendly hotels to adapted transport and professional care. Whether you need a little support or full-time care, we tailor every holiday to your needs, so you can travel with confidence. What makes us different is not just our experience, but our empathy. Our team includes disabled travellers, carers, tour managers and travel specialists who are passionate about creating a stress-free and empowering holiday experience. You’ll be supported from the moment you book, all the way through to the journey home. With thousands of happy customers and hundreds of holidays delivered each year, Limitless Travel is proud to be leading the way in accessible tourism. Join us and discover how travel can still be possible – and truly unforgettable. Find out more at www.limitlesstravel.org.


Contact info

4.8

Excellent

TrustScore 5 out of 5

590 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

A VERY GOOD UNDERSTANDING OF THE NEEDS OF PHYSICALLY CHALLENGED PEOPLE

I don't consider myself disabled, more physically challenged. Because of this, I need an electric bed and a totally safe bathroom. I opted for a coach tour of Cornwall. Yes, it's not cheap but during all my conversations, all my questions were thoroughly answered and that has given me the confidence to take a holiday for the first time in over 5 years.

7 April 2026
Limitless Travel logo

Reply from Limitless Travel

Hi Ruth,

Thank you for leaving a 5 star review.

We hope you have a wonderful holiday!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Thank You for Making Our Holiday Meaningful

We would like to express our sincere thanks and appreciation to the entire team. Your support, professionalism, and kindness made a meaningful difference throughout our time away. You helped us feel welcomed, cared for, and fully supported, and we are truly grateful.

We would also like to extend our heartfelt thanks to the many individuals whose presence, warmth, and companionship enriched our holiday. The sense of community and encouragement we experienced is something we will always value.

To our fellow guests and participants on the cruise, thank you for the laughter, the shared moments, and the memories we will carry with us. Your company helped turn challenging moments into uplifting ones, and we remain deeply appreciative.

With warm regards and sincere gratitude.

8 December 2025
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Reply from Limitless Travel

Hi Lorna,

Thank you for leaving a 5 star review.

We are thrilled to provide excellent service and so happy you had the best holiday!

We hope to welcome you back very soon,

Hayley- Limitless Travel

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Enabling my disabled son and myself ,in…

Enabling my disabled son and myself ,in a wheelchair, to be able to go on holiday!
I havnt been on holiday for about 20 yrs and i may not be able to much longer, so Limitless are making it achievable for us to go on my dream holiday of the Norwegian fjords and Northern Lights!

17 March 2026
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Reply from Limitless Travel

Hi Rachel,

Thank you for leaving us a 5 star review, we wish you a fabulous holiday!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

You are so nice

7 April 2026
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Reply from Limitless Travel

Hi Miranda,

Thank you for leaving us a 5 star review, and your kind words!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

I am looking forward to fruitful…

I am looking forward to fruitful negotiations with limitless travel and an amazing journey to the Azores next year with

1 April 2026
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Reply from Limitless Travel

Hi Ron,

Thank you for leaving us a 5 star review, We wish you very happy travels with us!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Limitless Travel highly recommended fo holidayr support packages for people with disabilities.…

The care team with our group onboard our cruise to France, Portugal and Spain Easter 2026 were outstanding. I cannot praise them enough. Their help, support and friendship really made our holiday. The banter and craic made us all laugh daily. As a fairly recent wheelchair user my husband was in excellent hands and they made sure my holiday was stress free and that I had a holiday too. Thankyou Limitless Travel. Denise, Dave, Chris, Richard, Jocelyn, Sadie and Natalie - our care team - you were golden!

31 March 2026
Unprompted review
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Reply from Limitless Travel

Hi Dorothy,

Thanks for the 5 star review! We are thrilled we could help you both to have a wonderful holiday, we do hope to see you return very soon!

I will pass your kind words onto the on tour team who will be so happy to hear them,

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Excellent communication

Excellent communication, left in no doubt as to what a great company this is. Really looking forward to my booked holiday.

1 April 2026
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Reply from Limitless Travel

Good Morning Anna,

Thank you for leaving a 5 star review- we appreciate it!

We hope you have a fabulous time away!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Second experience organising a travel…

Second experience organising a travel holiday, first experience in the Uk & now a cruise…. My father is 94, my mother 83 and they are so excited. Thank you Peter for your attention to detail.

17 March 2026
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Reply from Limitless Travel

Hi Andy,

Thank you for leaving a 5 star review- we are glad you received great service from Pete and we wish your parents very happy travels with us!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Excellent customer service

Very patient and helpful
No hard sell, just very attentive to trying to tailor the cruise to suit us
Always a fast response
Excellent service

12 March 2026
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Reply from Limitless Travel

Hi Yvette,

Thank you for leaving a 5 star review- we appreciate it.

We hope you have a wonderful holiday!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

LimitlessTravel has opened up the world for me.

Sharon is a mine of information about cruises and her enthusiasm for her job is apparent in her conversations. Little did I know when I booked a Northern Lights cruise in December 2025 that I would be going to South Africa and Grand Safari later this year, and I have booked three cruises for 2027!

17 March 2026
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Reply from Limitless Travel

Hi Diana,

Thank you for such lovely feedback.
Sharon will be so pleased to hear.

We are so happy to have you as part of the Limitless Family and look forward to seeing you very soon!

Kind regards

Hayley- Limitless travel

Rated 5 out of 5 stars

Martha was absolutely brilliant 🤩

Martha was absolutely brilliant 🤩

17 March 2026
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Reply from Limitless Travel

Hi Norma,

Thank you for leaving a 5 star review!

I will pass your kind words onto Martha who will be thrilled to hear them :)

We wish you very happy travels!

Kind regards

Hayley- Limitless Travel

Rated 4 out of 5 stars

Fine very helpful but cost more than stated

Fine very helpful but when you have never done this before it seems so complicated, the 2 ladies I have spoken to have been very helpful the price is not what it says as you have to add flight then care plus to the price stated

5 March 2026
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Reply from Limitless Travel

Good afternoon,

Thank you for taking the time to leave a review.

As our holidays are bespoke and we offer a very particular product, the pricing does vary depending on what extras are required by our guests.

Our booking representatives and care team will always be happy to discuss in full requirements prior to making any booking and provide quotes and information accordingly.

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

Extremely helpful and pleasant staff.

This was my first experience of booking with limitless and I have to say that they were extremely helpful in choosing a holiday with them and going through the whole booking process. This has given me every confidence in travelling with them.

3 March 2026
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Reply from Limitless Travel

Hi Ray,

Thank you for your kind words and the 5 star review.

We hope you have a fabulous time away with us!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

good service

5 March 2026
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Reply from Limitless Travel

Hi Helen,

Thank you for leaving a 5 star review, we hope you have a wonderful holiday!

Kind regards,

Hayley- Limitless travel

Rated 5 out of 5 stars

Great customer service

Leila was friendly, really helpful and very patient.

3 March 2026
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Reply from Limitless Travel

Hi Carole,

Thank you for your lovely feedback- I will pass this onto Leyla for you.

We wish you very happy travels!

Kind regards,

Hayley- Limitless Travel

Rated 5 out of 5 stars

The carers are dedicated to their job…

The carers are dedicated to their job of looking after their guests in any and every way required. They are lovely friendly people with patience, calmness and gentle strength, The team worked well together and listened carefully making adjustment to plans as required. We had lots of fun and a fabulous holiday. Limitless must be very pleased ans proud to have a such a good team on board.

28 February 2026
Unprompted review
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Reply from Limitless Travel

Hi June,

We are thrilled you had a fabulous time on your holiday and that you loved our on tour team members- we love them too!

Thanks for the 5 star review, we really appreciate it- I will pass your feedback onto the team,

We hope to see you again!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Always attempting to be empathetic

Always empathetic, offer sound and helpful advice, understand needs of people with disabilities; always try to pre-empt problems.

13 February 2026
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Reply from Limitless Travel

Hi Frank,

Thanks to you and John for being part of the Limitless family- we love having you both travel with us!

Thank you so much for the 5 star review and we hope you have the best time away!

Kind regards

Hayley- Limitless Travel

Rated 5 out of 5 stars

Great

Great. Carer. Great friend I would. Love to. Request him fir my next cruise hid name is Barry we became best friends
He gave his number privately an suddenly it stopped

13 February 2026
Unprompted review
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Reply from Limitless Travel

Hi Brian,

Thank you for leaving us a 5 star review, we are so happy you had a fabulous time on your holiday and loved our on tour team!

We hope to see you again soon,

Kind regards

Hayley- Limitless Travel

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