Kind, friendly, efficient & knowledgeable. The whole process of booking was a breeze. We’re excited for my 89 year old Dad to enjoy a well deserved break while feeling secure that he is supported by a... See more
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Review summary
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Reviews shaping this summary
I don't consider myself disabled, more physically challenged. Because of this, I need an electric bed and a totally safe bathroom. I opted for a coach tour of Cornwall. Yes, it's not cheap but during... See more
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The care team with our group onboard our cruise to France, Portugal and Spain Easter 2026 were outstanding. I cannot praise them enough. Their help, support and friendship really made our holiday. The... See more
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Having been unsure in regards to booking a further cruise next year I found that Peter has been so helpful with our final decision. Yes we've provisionally booked! For this cruise - Feb 28th all th... See more
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Company details
- #66 of 146 best companies in Tour operator
Written by the company
At Limitless Travel, we believe that everyone deserves the right to explore the world – regardless of age, disability or health condition. Founded by Angus Drummond, who was diagnosed with a muscle-wasting condition in his twenties, our mission is to make travel accessible, inclusive and joyful for all. We specialise in supported, small-group holidays & cruises across the UK and abroad, including UK coach holidays, Mediterannean cruises, and long-haul adventures. Every trip is carefully designed with accessibility in mind – from wheelchair-friendly hotels to adapted transport and professional care. Whether you need a little support or full-time care, we tailor every holiday to your needs, so you can travel with confidence. What makes us different is not just our experience, but our empathy. Our team includes disabled travellers, carers, tour managers and travel specialists who are passionate about creating a stress-free and empowering holiday experience. You’ll be supported from the moment you book, all the way through to the journey home. With thousands of happy customers and hundreds of holidays delivered each year, Limitless Travel is proud to be leading the way in accessible tourism. Join us and discover how travel can still be possible – and truly unforgettable. Find out more at www.limitlesstravel.org.
Contact info
Scott House, Custard Factory, Gibb Street, B9 4AA, Birmingham, United Kingdom
- 0800 711 7112
- support@limitlesstravel.org
- limitlesstravel.org
4.8
Excellent
590 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Limitless Travel
Hi P, Thank you for leaving a 5 star review, we are glad you are happy with our service and we wish you very happy travels!
Kind regards
Hayley- Limitless Travel
Excellent customer service
Excellent customer service
Kristina Stoyanova was so helpful, friendly and professional and made the whole experience of booking our holiday stress free and straight forward
10 out of 10 to Kristina
12 February 2026
Reply from Limitless Travel
Hi Bernadette
Thank you for leaving a 5 star review. I will pass your lovely words onto Kristina who will be so happy to hear them.
We hope you have a fabulous time on your holiday!
Kind regards
Hayley- Limitless Travel
A great company to deal with
Having been unsure in regards to booking a further cruise next year I found that Peter has been so helpful with our final decision. Yes we've provisionally booked!
For this cruise - Feb 28th all the team within Limitless have been so helpful.
I sing the company's praises to all I discuss holidays with.
Well done Limitless!
10 February 2026
Reply from Limitless Travel
Hi Lesley, Thank you for leaving us such lovely feedback- I will certainly pass this onto the rest of the team.
Thank you for being a returning Limitless customer- we appreciate you!- We are looking forward to seeing you both very soon!
Kind regards- Hayley- Limitless Travel
If you have questions, just ask the friendly staff
The information was clear & easy to understand, booking was very easy.Friendly, helpful staff.
The facilities were just what we needed, as mum can no longer travel on ordinary coaches..Limitless Travel took away all of the worries about mobility suitability of visiting places, having vetted everywhere beforehand.
8 February 2026
Reply from Limitless Travel
Hi Sharon,
Thanks so much for travelling with us and leaving a 5 star review- we do appreciate it!
We are so glad you and your mum had a lovely time- we do hope to see you both again very soon!
Kind regards
Hayley- Limitless Travel
A very easy booking procedure with friendly and helpful staff
Layla is very friendly and helpful and I felt very comfortable chatting and booking with her .
5 February 2026
Reply from Limitless Travel
Hi Diane,
Thank you for leaving a 5 star review. I will pass your lovely feedback onto Leyla.
We are looking forward to seeing you and hope you have an amazing time on your holiday!
Kind regards,
Hayley- Limitless Travel
If you want a holiday just relaxing
If you want a holiday just relaxing, then this is the holiday for you. The trip to Rome for the full day lived up to expectations. The trip to Pompeii, cost us 95 euros each , with a three hour drive each way, and you were supposed to get about four and a half hours at Pompeii, but unfortunately there was a road accident and we didn't get there until about 12.30 and by the time tickets were sorted, it was nearly 1 pm. Because there was a woman with a disabled husband, who wasn't with our group, who wanted to leave at 2pm but we managed to arrange to leave at 4pm, so we managed to get 3 hours at Pompeii, which was not long enough, as we only saw about a third of the site. Hotel/hostel was very misleading, they originally gave us a bedroom up a very steep slope and with my wife's medical conditions it was impossible. They gave us a room on the ground floor but with no view out of the window. Room was very basic, very thin mattreses, one dining room chair, no safety features, no slip mat in the wet room and no smoke alarm or fire instructions. The only mirror was the one above the sink, so if you were in a wheelchair, you wouldn't be able to see. We were so looking forward to some lovely Italian food, but there was no menu, it was eat it or leave it. I know we were in Italy but you don't want pasta every night for your second course. Mini buses were very dangerous, hardly any working seat belts, where there were any, as many were missing. San Felece market don't bother. Fruit and vegetables and cheese, and a few clothe stalls with imported goods on them. It's only a small market so you can do it in half an hour, and then back to the hotel/hostel. Be aware of all the hidden costs, air flights are not included, hiring a scooter was about 165 euros and not in the best of condition. Extra trips were very expensive. Beach cafe was lovely, but you had to pay 10 euros for loungers and umbrella every day. There was only one beach wheelchair and it was very worn almost to the point of falling apart. Limitless phoned us twice and they were so helpful, it gave us great confidence in the holiday, but the hotel let us down big style as none of my wife's needs were met. The airport assistance was first class, as were the helpers from Limitless, we did get some compensation back, but as this was a very special holiday to celebrate our golden wedding, we came home very bitterly disappointed. With all the add ons it cost a small fortune. We certainly won't travel with Limitless again.
11 September 2025
Unprompted review
Reply from Limitless Travel
Hi Phil,
Thank you for taking the time to post a review of your experience.
We are very sorry to read that parts of your holiday did not meet expectations, particularly as this was such a special trip to celebrate your golden wedding anniversary.
We’re pleased that you found our team supportive , both in the lead-up to travel and during the holiday itself, and that airport assistance and the Rome excursion met expectations.
The trip to Pompeii was something that the hotel offered separately to the Limitless itinerary and we advised our guests that it was a long travel day if they wanted to attend.
Whilst we didn't manage the Pompeii trip on your holiday we gave your feedback to the provider, and subsequent changes have been made to ensure a more positive guest experience.
We are looking into working with the hotel to make changes and support to offer this trip for the 9 night duration holiday on the Limitless Itinerary for our group.
Following your return, you contacted us directly and we reviewed your concerns carefully.
We made changes to this holiday based directly on your feedback that you provided subsequent to your return in September last year.
This has included reviewing the suitability of the accommodation, reinforcing accessibility requirements with our local partners, and reassessing elements of the excursion programme and transport to ensure they align more closely with the standards our guests expect.
We also provided a goodwill gesture for yourselves and we were happy that we could provide a satisfactory and reasonable resolution to your concerns.
We are grateful that you brought these matters to our attention.
Guest feedback plays an important role in helping us improve and refine our holidays for the future.
We are genuinely sorry that this special occasion did not feel as it should have, and we wish you both all the very best moving forward.
Kind regards
Hayley- Limitless Travel
Cyprus discovery
Lovely lady to deal with (Milly).
I am very happy to be travelling with limitless travel and find them very obliging.Cyprus here we come!
4 February 2026
Reply from Limitless Travel
Hi Patricia
Thank you for leaving a 5 star review.
I will pass your kind words onto Milly.
We hope you have a fabulous holiday!
Kind regards,
Hayley- Limitless Travel
Really helpful advise and feel…
Really helpful advise and feel confident I shall enjoy my holiday as I’ll be in safe hands.
4 February 2026
Reply from Limitless Travel
Hi Cynthia,
Thank you for leaving a 5 star review.
We are looking forward to meeting you and hope you have a wonderful trip away!
Kind regards,
Hayley- Limitless Travel
Very pleasant Travel Consultant who…
Very pleasant Travel Consultant who dealt with our enquiry courteously. Limitless seems to be so busy that it can be quite hard to get through to the right person. Politely dealt with when I did get through.
3 February 2026
Reply from Limitless Travel
Good morning Joyce,
Thank you for taking the time to leave a review- we appreciate your feedback.
We hope you have a fabulous holiday!
Kind regards,
Hayley- Limitless Travel
During all phone calls I have been…
During all phone calls I have been treated very well. Took time to explain everything to me politely and friendly and reassuring me being my first dealings with you.Thank you.
3 February 2026
Reply from Limitless Travel
Good morning Philippa,
Thank you for leaving a 5 star review!
We are glad you are having a great experience so far and we wish you a wonderful holiday!
Kind regards,
Hayley- Limitless Travel
Great team
Great team. Really helpful, incredibly quick to respond and we got the perfect holiday booked with all the equipment and help we needed.
14 January 2026
Reply from Limitless Travel
Hi CP,
Thanks for leaving a 5 star review! We are so glad our team members were so helpful- we hope you have an amazing time away!
Kind regards
Hayley- Limitless Travel
Help me with everything I nneed to know eeded to…
Help me with everything I needed to know as it is my first time with Limitless Travel and the help me with everything I required assistance
8 January 2026
Reply from Limitless Travel
Hi Josephine,
Thank you for leaving a 5 star review for us!
We wish you a wonderful holiday!
Kind regards,
Hayley- Limitless Travel
LIMITLESS BLISS
This is another holiday with Limitless knowing I will safe and all my needs will be met. Thank you Limitless.
13 January 2026
Reply from Limitless Travel
Hi Larraine,
Thank you for leaving a 5 star review and thank you for being a returning customer- we appreciate you!
We hope you have the best holiday!
Kind regards
Hayley- Limitless Travel
Reply from Limitless Travel
Hi Hilary
Thank you for leaving a 5 star review we really appreciate it
We hope you have the best holiday!
Kind regards
Hayley- Limitless Travel
The carers were wonderful ..we did…
The carers were wonderful ..we did group outings,evening activities with us ..always met us for meals but at the same time if you want to do your own thing you can but the knowledge of back.up for my.husband made it a relaxing holiday for us both
5 December 2025
Unprompted review
Reply from Limitless Travel
Hi Julie,
Thank you for leaving a 5 star review!
We are so happy you both had a lovely time away with us and we hope to see you again very soon!
Kind regards,
Hayley- Limitless Travel
Reply from Limitless Travel
Hi Nikki,
Thank you for taking the time to leave us a 5 star review!
We wish you happy travels!
Kind regards,
Hayley- Limitless Travel
Kristine was so friendly and thorough…
Kristine was so friendly and thorough with information about my chosen holiday.
She made sure that I would have all the added help that I would need on this holiday.
12 January 2026
Reply from Limitless Travel
Hi Mal,
Thank you for leaving us a 5 star review- we appreciate it!
I will pass your kind words onto Kristina.
We hope you have a fabulous holiday!
Kind regards,
Hayley- Limitless Travel
So helpful and very professional helped…
So helpful and very professional helped us went through everything for peace of mind before we booked
12 January 2026
Reply from Limitless Travel
Hi Roger
Thank you for leaving a 5 star review!
We wish you happy travels!
Kind regards,
Hayley- Limitless Travel
Very good service can’t fault all you…
Very good service can’t fault all you need to do is pack.
Take you everywhere
12 January 2026
Reply from Limitless Travel
Hi Helen,
We appreciate you leaving us a 5 star review and returning to travel with us again- we are looking forward to seeing you!
Kind regards,
Hayley- Limitless Travel
Reply from Limitless Travel
Hi Matt,
Thank you for the 5 star review and the lovely feedback for Joe, he will be thrilled to hear!
We wish you a very happy holiday!
Kind regards,
Hayley- Limitless Travel
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