Linen Chest Reviews 326

I ordered a laundry rack which, to be fair, did arrive on time. It arrived wrapped in plastic (not in a box) and was seriously damaged to the point of being unusable. Three weeks after I completed the request to return with photos (the same day the item arrived) there has been no response, except an automated email saying responses are delayed. There is no way to reach a human, only a bot which is useless.

I don't know what this company's stores are like, as there are none in my city, but I recommend against ordering anything online from this company.

I thought I would give them a shot After my abysmal experience last time trying to find "in stock items" with staff to no avail.

At least last time staff were helpful. This time they were missing in action. 2 staff on cash, 1 manager type doing display adjustments while talking with one of the the only other staff on the floor. When I came in, I saw two. Suddenly there was one. 3 couples and myself spent 10 mins wandering around the store. One of the couples asked for help, and someone was paged, but nobody showed up.

The two at the front were still chatting, looking At baby pictures apparently. The two at the cash couldn't leave the cash to help us, even tho there was nobody in the store to help us buy anything.

I left. Placed my order online from the parking lot on my phone It will arrive at my place faster than I would get help at the Pinecrest Location. Avoid this store at all costs. Save the headache of the Ikea parking lot and the non existent staff at this store. They are apparently master ninjas when customers are looking for help.

BROKEN ITEMS RECEIVED IN EARLY JANUARY 2026 AND STILL NO REFUND/RESPONSE FROM CUSTOMER SERVICE TEAM. SUBMITTED PHOTOS AND EVIDENCE VIA EMAIL/CHATBOT AND CONTINUE TO RECEIVE ZERO RESPONSE. WOULD NEVER ORDER AGAIN, WOULD RECOMMEND TO EVERYONE NOT TO BUY ONLINE. TERRIBLE SERVICE. DISAPPOINTING FOR ECOMM EXPERIENCE IN THIS DAY AND AGE.

On line order information about the product was incomplete with no information regarding assembly. When I tried to call for information the phone number extensions did not work. You can only use a chat bot (Elsie) with narrow choices for your question or complaint. If you enter anything on your own it pops back to the original screen of options. Also...you can only do this from 9 am to 3 pm Monday to Friday. I then emailed my concerns and tried to cancel the order. I received a response 3 days later saying I could not cancel (of course, because I could not reach anyone before the item shipped) and then another email with item measurements (!)
My questions were never actually answered and I never did reach an actual person to speak to. The customer service for on line orders is a disgrace. I cannot figure out how they are still operating this side of the business. If I could have chosen zero stars, I would have.

If I could give no stars I would. Ordered on Feb 13. One day it says will be delivered in March 03, ok, long gap but ok. The other times I check March days change, almost every time I look it’s a different day. So now it shows March 09, pretty sure, when it’s gonna get closer to the date it’s gonna change again. Send multiple messages, tried to reach customer service. No response. Nothing. This is my first and last time ordering through there. Horrible.

I am trying to get a response from “customer service” about my order number 84337581. It was expected to ship out Feb 18 and ZERO update since then. The website says their chat option is available certain business hours. I try to “chat” with someone during those hours and it’s only the ai bot which leads you in an infinite loop to basically tell me the same thing I already know about my order on the “track my order” page. I’ve emailed the customer service info@linenchest email and get what I believe is an auto generated unhelpful response. I refuse to drive an hour into a linen chest store for the clerk to probably tell me the same information I can read about my order online. This is the most frustrating online shopping experience I’ve ever had. At this point I plan to contact my credit card company to reverse the purchase and file a formal complaint with Consumer Protection Ontario. I encourage others to file a similar complaint.

The WORST online purchasing experience ever. The customer service is nonexistent. This was my first and last purchase from Linen Chest. Beware, you were warned!

DO NOT SHOP AT LINEN CHEST - unless you want your time and money wasted. I wish I’d read the Trust Pilot reviews before purchasing. As another reviewer mentioned, I was trying to support Canadian. What a joke. Horrible customer service - you go through the bot and might eventually hear back from a human, only to have a ridiculous list of requirements sent for a price adjustment that other Canadian retailers can accomplish in minutes and on the phone with an actual human. They also at one point said that price adjustments can’t be requested online - no idea what that meant as the human who responded sent me a laundry list of info to provide, including the literal SKU of the item. I responded with the information requested save for what I understood was a request I email my credit card number to them. I refused since that’s utterly unsafe and inadvisable and asked for an alternate way to have the price adjustment processed e.g. on a secure line over the phone. I have heard nothing back.
An item from this order was missing, as well, and I had to follow up numerous times. Eventually the item was shipped and arrived. The amount of confusion over these issues was excessive and I had to spend considerable time writing itemized emails only to be left hanging on my original price adjustment request, which is per their policy. Unbelievable. It’s been weeks without a response.

In the meantime, I made another order (I guess I was still hopeful they weren’t an horrible company) and one of the two blankets I ordered arrived DAMAGED. I have yet to receive a response about that ticket I had to submit using their bot. TL;DR: HORRIBLE CUSTOMER SERVICE. AVOID.

The product was not of good quality. Reg 299 but paid sale clearance price. The puffer taffeta comforter with sherpa lining was not what I expected. The taffeta lining is very noisy so any movement in bed is going to probably disrupt you. The sherpa is poor quality. ie thin and it sheds. Of course purchased on line out of province so return will cost over 100$. Not recommended.

Damaged product and no support. I bought a wine fridge (SKU 303370) Order #84331939 and it arrived damaged. I contacted customer service via their website on February 11 as this is the only way to reach out to them and have received no reply or resolution. I also reached out to the CEO directly and got no response.

What concerns me even more: I posted a negative review on their website and it has not been published. So I would be cautious about fully trusting the reviews shown on their site, because negative feedback appears to be omitted.

I regret not reading Trustpilot reviews first — I would not have purchased from this company.

Since I provided my order number - I expect a quick resolution to my issue - best is to have management give me a call - look on my order for my phone number. I want this resolved ASAP.

Feb 24 Update:
The company responded publicly saying this was escalated to a manager. It has now been 4 days with no follow-up or contact.
I am still waiting for resolution regarding the damaged item.

Horrible customer service. Impossible to make an online return as you need to wait for them to provide an RMA but they will not respond to emails.
Filed a BBB complaint. I can see why they have an F rating.

Hilarious.
I left a review about my horrible experience. I’ve sent multiple emails to linen chest since - nobody has responded to my emails letting me know where my order is or when it will be arriving.

The last time I left a review for linen chest on this platform, they told me to email them with a ticket number they assigned to me in their response. I did as they advised and It’s been 5 days and no answer.

It’s absolutely pathetic that they have someone replying on this platform for poor reviews and nobody replying to their actual inbox and HELPING! I stand by my original review - do not buy from linen chest! Though they have nice items, the company has gone down the toilet, your online order will not ship to you and nobody will help you if you need it.

I ordered 2 sets of new dishes back in december of 2025, they arrived...in a comforter box that was beaten up...no "FRAGILE" sticker on it...nope, its just a comforter, so we can toss it around....yep, you guessed it, broken dishes inside. I submitted a claim to receive "WE have high call volumes at this time"....that was 2 month ago...I got one email saying "we haven't forgotten about you" over a month ago...off to chat to reach out again...somebody will be in touch with you..nope. Absolute horrible service, packing in a comforter box is a joke and now I have 2 incomplete sets because a dish was broken in both sets. Never again. I had HOPED spending my money in Canada ( ELBOWS UP) was the right thing to do, but clearly they don't care about their clients.

Never buy anything from this company again; the staff member at the branch was rude, too.

An order placed before Christmas for my son's duvet cover + pillows.

Their chatbot is not helpful - it never answers the actual question at all. And, they have no phone queries, only chat bot, so we are stuck if we have not received our online orders...

I called one of their branches, and a staff member there was rude. I never imagined that customer service could treat us that poorly; it seems like they are more important than we are as customers. The person at the branch does not want to give her name, saying it is not her job to answer my query, and it is her Manager instead. The Manager told me that since it is an online order, I should email the office. Had received a reply after 5 days, stating they have a high volume of queries. Then another 10 days passed, and I never heard anything. Also, apparently - per the branch in Erin Mills - Mississauga, it is our responsibility that once Linen Chest passes our online orders to their couriers - Canpar, it is we who need to deal with Canpar Express. Terrible company!!!

Rude staff at the branch + delayed fulfillment of online order.

Ordered two bathrobes on December 29, 2025, with an expected delivery the week of February 10. Instead, I was notified of a delay to mid April. When I tried to cancel, I was told it was too late because the order had already been fulfilled. Waiting four months for bathrobes when the original estimate was six to eight weeks is completely unreasonable and misleading.Poor customer service ! Will never buy from them again .

I am so frustrated with the customer service. I purchased lamps which were over 300. They take your money and there is no update. It just says to be shipped feb 2 , 2026 and zero updates. That was a week ago. There is no phone number to call. If I had read the reviews before I never would have purchased online from this company. How do I get to talk to a person ? The online chat is a joke it’s just generic answers not a person with real updates. I want my money back or an update!

The speed of the services is slow, but in the end, the service was good. They should have an online system with more options, considering the volume of online purchases by users, so that there is no need to contact support.

I paid 9.99 for shipping before Christmas. Shortly after I got an email that the item wouldn't ship till Jan 31st. They sent a coupon code that doesn't work and now my item says shipping in March. No customer service at all. They won't answer emails and live chat is a bot. Do not buy from them.

I am so upset with Linen Chest. I’ve reached out three times on their chat bot and have not got ANY response back email wise. The order was supposed to be 168.64 and they charged me 265.66. On top of that, two items came damaged and I’m missing two more items. I don’t understand for such a big company why there isn’t any customer service at all, not even an email on the website. The customer service is so bad to the point I might make a dispute on my visa for incorrect charging