LineOnline was the only outlet which allowed me to purchase Einhell secateurs WITH extension pole - UK and Germany failed me big-time. It came via Italy: LineOnline.it. Still can't understand why, bu... See more
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Price was cheapest I could find online for a generator. It was delivered quickly (considering it came from overseas) and without issue. I've only deducted a star as I think it must have been in stock... See more
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From the time of ordering, I was keep well informed about the delivery and when the goods arrived they were in good condition. The only slight negative was that the instruction supplied were in Ita... See more
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Listen I got them all wrong. Just that when ordered straight away there was no confirmation email and the parcel comes from Italy.. great service just could do with more information for the customers... See more
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Company details
Written by the company
Lineonline.co.uk is your trusted e-commerce site for safety equipment, gardening tools, and DIY supplies 👷♂️🏡🛠️. Our mission is simple: to make your shopping experience easy, fast, and secure. We're proud to offer competitive prices on a huge range of quality products. We're passionate about what we sell, which is why we carefully select our brands to ensure you get durable, reliable gear you can truly count on. Our shipping is fast 🚀 because we know you can't wait to get started on your projects. Plus, your purchase is always safe with our easy, no-hassle 30-day return policy 🤝. Your satisfaction is our top priority! For businesses, we have a dedicated program 💼 designed to simplify large-volume purchases, helping you save both time and money. When you shop at Lineonline.co.uk, you're not just buying a product—you're choosing a partner committed to excellent customer service and fair prices. Every review you leave helps us grow and improve for you. Join thousands of satisfied customers and discover why we're the top choice for all your professional and personal projects in Europe. 👍
Contact info
Bibbiena (AR), via Filoteo Alberini, 25, 52011, bibbiena, Italy
- info@lineonline.it
- lineonline.co.uk
3.9
Great
278 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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this is the response from them
this is the response from them: "delivery with any additional cost to pay at our expenses will not be accepted and will be therefore returned to you." Don't trust them, and just buy from UK rather than a company based in Italy.
18 February 2026
Unprompted review
Reply from Lineonline UK
Dear Customer,
I have reviewed the email exchange with our Customer Care team and I would like to clarify a few points.
Following your request to return the pair of boots that did not meet your needs, you were simply informed of the standard return procedure. At no point were you told the sentence you quoted in your review; therefore, it is unclear to us what your specific complaint is.
I remain at your disposal for any further clarification: you may contact us by email, as you have done previously, so that we can review every aspect together in a clear and transparent manner.
Rachele,
Customer Care Manager
Efficiency of course
Efficiency of course, very precise and affordable. You are there every step of the way with the customer and that alone is well appreciated.
10 February 2026
Reply from Lineonline UK
Hello Namain!
Thank you so much for your wonderful 5-star review!
We are thrilled to hear that you appreciated our efficiency and precision. It is our mission to ensure that every customer feels supported from the moment they visit our site to the final delivery. Knowing that you felt we were "there every step of the way" is incredibly rewarding for our entire team.
Providing high-quality professional tools at affordable prices is only half of the job; the other half is making sure you have a seamless and trusting experience. Thank you for recognizing our efforts!
We look forward to supporting you again on your next project!
Best regards,
Lineonline UK 💚
Good product at a good price but…
Good product at a good price but delivery was slow.
4 February 2026
Reply from Lineonline UK
Hello Kenny,
Thank you for your feedback and for highlighting that you found our product and pricing to be good.
We sincerely apologize for the delay in your delivery. While we rely on external couriers and sometimes unforeseen logistical issues can occur, we fully accept that the customer experience is our responsibility. We are sorry for the frustration this caused.
Please be assured that we are taking your feedback seriously and we will report this delay to our courier partner to ensure our service improves. Our goal is to match our "good products" with "fast shipping" every time.
We hope to have the chance to serve you better on your next order!
Best regards,
Lineonline UK 💚
Great air compressor all it says it…
Great air compressor all it says it does very pleased, good service on delivery, driver used his phone to make sure he dropped of at my address, all round good transaction, would recommend item and delivery
2 February 2026
Reply from Lineonline UK
Hello!
Thank you so much for your 5-star review!
We are delighted to hear that you had an "all round good transaction". It’s great to know that the air compressor lives up to your expectations, but we are especially pleased to hear about the excellent service on delivery. We truly appreciate drivers who go the extra mile to ensure the package reaches the correct address—it’s that attention to detail that we value in our logistics partners.
Your recommendation means a lot to us, and we are glad we could provide a seamless experience from the website to your doorstep.
Thank you for choosing Lineonline UK!
Best regards,
Lineonline UK 💚
Great value
Great value. Delivery took a little longer than expected, but well worth the wait.
28 January 2026
Reply from Lineonline UK
Hello Miranda!
Thank you so much for your 5-star review and for your patience!
We are thrilled to hear that you found our products to be a great value. While we always strive for the fastest delivery possible, it’s wonderful to know that the quality of your purchase was well worth the wait. We believe that providing durable, high-quality workwear and safety gear at competitive prices is what sets us apart.
Your feedback regarding the delivery time is very helpful, and we are constantly working to optimize our logistics to make the "wait" even shorter for your next order.
Thank you for choosing Lineonline!
Best regards,
Lineonline UK 💚
3/4 days for delivery
I received my invoice which says delivery takes 3-4 days... from what day does the 3-4 day count? They promise everything when we buy, then when they receive the money they don't even send an email to inform us that they are late with the delivery.
25 January 2026
Unprompted review
Reply from Lineonline UK
Dear Customer,
thank you for your message. We would like to clarify that the estimated delivery times are clearly indicated throughout all stages of the purchase process. In your case, the order is currently expected to be delivered around mid-February.
We would also like to remind you that the “3–4 days” timeframe is calculated starting from the actual shipping date. Before the goods can be dispatched, all required customs documentation must be completed.
We remain at your disposal for any further assistance or updates.
Rachele
Customer Care Manager
Excellent service
The package was delivered on time by a courteous driver. No problem.
2 February 2026
Reply from Lineonline UK
Hello Ivan!
Thank you so much for your 5-star review!
We are delighted to hear that your experience was seamless and that your package was delivered on time. It is especially great to know that the driver was courteous; we choose our logistics partners carefully to ensure that our safety footwear and equipment reach you with the best possible service.
"No problem" is exactly the kind of shopping experience we strive to provide for every customer.
Thank you for choosing Lineonline UK. We look forward to your next order!
Best regards,
Lineonline UK 💚
Reply from Lineonline UK
Hello Robert!
Thank you so much for the 5-star review!
We are glad to hear that you are happy with your purchase. Combining great shoes with quick delivery is exactly what we aim for at Lineonline UK. We know that when you order new safety footwear, you want to start using it as soon as possible!
We appreciate your feedback and look forward to seeing you again for your next order.
Best regards,
Lineonline UK 💚
Considering my stove came from Italy…
Considering my stove came from Italy the service was very good with up to date information on delivery.
Thank you
20 January 2026
Reply from Lineonline UK
Hello Paul!
Thank you so much for your 5-star review and for your kind words!
We are delighted to hear that you were satisfied with our service, especially considering your stove traveled all the way from Italy. We understand that shipping large items internationally requires extra care, which is why we prioritize providing up-to-date delivery information and real-time tracking to keep our customers reassured.
It was a pleasure serving you, and we are glad we could deliver your new stove smoothly and efficiently.
Thank you for choosing Lineonline UK. We hope you enjoy the warmth of your new purchase!
Best regards,
Lineonline UK 💚
Never Again!
Firstly the company web address ends .co.uk but is actually based in Italy (mis-leading) warning to buyers -beware of stated delivery times (double check before making purchase) I Bought a pair of Jallatte Jalmudo boots, Advert stated `lined with Silktane, ensuring the foot remains dry at all times' However, 2 mins in a puddle and two wet feet!? (I felt their ad was inaccurate & misleading) -contacted Lineonline, no interest or emphathy regards my complaint. They do respond and respond promptly but you have little chance of a return/refund etc. In fairness, if you was to buy something and it turned up as stated, intact and the right size etc. then great, all good, but if there was a problem.. don`t expect much help😕 ..lots of other retailers out there, is it worth the risk?
13 January 2026
Unprompted review
Reply from Lineonline UK
Dear John
Thank you for taking the time to share your experience. We’re sorry to read that you were disappointed, and we’d like to clarify a couple of points in a more complete way.
First, regarding the company location: on our website it is clearly indicated that we are based in Italy. We have never hidden this information, and we state it transparently.
As for the Jallatte Jalmudo boots, as you know from our email exchange, we opened a report and asked for an official assessment. The manufacturer reviewed the case and confirmed that the product is in line with its technical specifications and that there were no grounds to consider it a manufacturing defect. In these situations, the manufacturer’s technical evaluation is the only one that can be considered definitive, and we are required to follow it.
We understand that this outcome may not be what you were hoping for, but we want to be honest: even though our assistance is quick and precise, in this specific case we had to adhere to the manufacturer’s final decision.
Rachele,
Customer Care Manager
Prompt friendly service
Prompt friendly service, even found without call, which is not easy.
20 January 2026
Reply from Lineonline UK
Hello John!
Thank you so much for your 5-star review!
We are delighted to hear that you experienced a prompt and friendly service. We take great care in providing accurate delivery instructions to our logistics partners, so we are especially glad to know they found your location smoothly without needing a call—we know that's not always easy!
Ensuring a seamless shopping experience, from the initial click to the final delivery, is our top priority. Knowing that we met your expectations is the best feedback we could hope for.
We appreciate your business and look forward to your next order!
Best regards,
Lineonline UK 💚
The communications and the shipment of…
The communications and the shipment of the products, everything was done perfectly. In addition, the company is dealing with the quality products.
22 January 2026
Reply from Lineonline UK
Hello Lucky!
Thank you so much for your wonderful 5-star review!
We are thrilled to hear that you found our communications and shipment process to be perfect. We believe that clear updates and reliable logistics are just as important as the items themselves.
It is also great to see you noticed our commitment to quality products. We carefully select every pair of safety shoes and piece of workwear in our catalog to ensure our customers receive only the best professional gear on the market.
Thank you for your trust in Lineonline UK. We look forward to serving you again soon!
Best regards,
Lineonline UK 💚
I wish to return the shoes
I wish to return the shoes, I've applied online, you've yet to 'decide' whether I can or not. You actually don't get to decide, we are covered by UK Law as you have a UK web address.
14 January 2026
Reply from Lineonline UK
Dear Paul,
I’m sorry if the approval time has seemed long; according to our records (unless there is an error), your return request was submitted on 19/01, and we will shortly confirm that you can proceed.
In any case, you can already send the return without waiting any longer, in accordance with our return policy. The return will be accepted only if the product is perfectly intact, unused, and includes all original items and accessories, including the packaging, instructions, and any labels/tags.
If these requirements are met, once we receive and inspect the item, we will proceed with issuing the refund.
Please feel free to contact me if you need any further assistance.
Rachele,
Customer Care Manager
Ordered and delivered before expected…
Ordered and delivered before expected time, product was bang on
14 January 2026
Reply from Lineonline UK
Hello Barry!
Thank you so much for the 5-star review!
We are thrilled to hear that your order was delivered before the expected time. We know that getting your gear quickly is essential, so we prioritize a fast and reliable shipping process. It’s also great to know the product was "bang on"—we aim for nothing less than total accuracy and high quality in all our safety footwear and PPE.
Thank you for choosing Lineonline UK. We look forward to your next order!
Best regards,
Lineonline UK 💚
When I needed information about my…
When I needed information about my order they was quick to reply and update me. I have received my order and love my trainers
12 January 2026
Reply from Lineonline UK
Hello Shelley!
Thank you so much for your lovely 5-star review!
We are delighted to hear that you are happy with the trainers you received. We know how important it is to stay informed about your purchase, so our team makes it a priority to provide a quick reply and consistent order updates to all our customers.
Providing a smooth shopping experience and high-quality safety footwear is what we strive for every day. It’s wonderful to know that you felt well-supported throughout the process!
Thank you for choosing Lineonline UK. We look forward to your next order!
Best regards,
Lineonline UK 💚
Great shoes at a good price .
Great shoes at a good price .. delivery to the UK after Xmas was 2 weeks … not bad really .
9 January 2026
Reply from Lineonline UK
Hello Richard!
Thank you so much for your 5-star review!
We are glad to hear that you are happy with your "Great shoes" and that you found them at a good price. We strive to offer the best value for money on all our safety footwear and professional gear.
We also appreciate your understanding regarding the UK delivery time. Shipping internationally right after the Christmas peak can be challenging, so we are pleased to hear that a 2-week delivery met your expectations under the circumstances.
Thank you for choosing Lineonline UK. We look forward to seeing you again for your next pair of work shoes!
Best regards,
Lineonline UK 💚
Reply from Lineonline UK
Hello Brian!
Thank you so much for your fantastic 5-star review!
We are delighted to hear that you found our communication excellent and that the postal information provided was helpful. Our team works hard to ensure that every customer is kept well-informed with accurate tracking details and clear updates from the moment an order is placed until the delivery is complete.
Providing a reliable service for your safety footwear and PPE needs is our top priority, and it’s great to know we hit the mark for you.
We appreciate your business and look forward to your next order!
Best regards,
Lineonline UK 💚
Misleading information, Shipping issue
I ordered a pair of shoes, and the whole experience has been very frustrating. The website stated that shipping would take 3–4 days, which was very misleading. After placing the order, I found out that there was no option to cancel, and the actual shipping time would be 20+ days after purchase. At that point, I wasn’t even sure I would still need the item.
I tried contacting customer service through the AI chat and by email, but I haven’t received any response yet. I’m still waiting to see how they will handle this before I dispute the payment on my end.
Overall, this was a big hassle. The website should clearly state that items take more than 20 days to ship, not including delivery time, which could make the total wait close to a month. This lack of transparency is very disappointing.
6 January 2026
Unprompted review
Reply from Lineonline UK
Dear Dragon,
I’m very sorry for the frustration and the negative experience you have described. Please accept our sincere apologies for the inconvenience. I completely understand how important it is to receive clear information and timely updates.
Unfortunately, as I do not have your order number, I am unable to check in detail what happened in your specific case (actual timeframes, any communications, the shipping status, or any requests sent).
That said, I would like to clarify that delivery times are stated in the product listing and are also shown again in the order confirmation, precisely to ensure maximum transparency, especially when an item is not available for immediate dispatch and requires longer procurement times.
Regarding cancellation, please note that it can only be handled by an operator by contacting us via chat or email. This procedure allows us to correctly verify the order details and ensure a secure and traceable cancellation.
Finally, I would like to reassure you that we always reply to all requests received through the correct channels. If you send us your order number, I will be happy to check the situation immediately and provide you with a clear update.
Rachele
Customer Care Manager
Reply from Lineonline UK
Hello Miroslav!
Thank you so much for your 5-star review!
We are thrilled to hear that you are happy with our "Great service" and, especially, with the high quality of your new DIKE shoes. DIKE is one of our top brands, known for combining exceptional safety footwear technology with unique style and comfort.
We take pride in offering only the best PPE and professional equipment to our customers, ensuring a smooth and reliable shopping experience.
Thank you for choosing Lineonline UK. We look forward to your next order!
Kind regards,
Lineonline UK 💚
I cannot send a review as my purchase has not arrived yet
Thank you for your reply 👍
17 December 2025
Reply from Lineonline UK
Dear Stevie,
I completely understand: as long as your order has not arrived yet, it’s only normal that you cannot leave a review about the purchase.
I would also like to clarify the shipping situation. The item was not in immediate stock, so before we could process the order we had to wait for the manufacturer to restock it. As soon as the product became available again, we handed the parcel over to the courier on 17/12, in order to meet the delivery date shown on our website, which was 24/12.
Unfortunately, during this period couriers may experience delays, and tracking updates may not always be frequent. In any case, we have already followed up with the courier and we are constantly monitoring the shipment until it is delivered.
We apologize for the inconvenience and remain fully at your disposal for any updates or further assistance.
Rachele,
Customer Care Manage
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