Lineonline UK Reviews 

Reply from Lineonline UK

Dec 17, 2025

Hello Mark,

Thank you very much for your 5-star review!

We are pleased to hear that your order was "Item as described." We take great pride in ensuring the accuracy of our product descriptions and photos, so our customers receive exactly the safety gear they expect.

We sincerely apologize for the slight delay in shipping and delivery. While we always strive for maximum speed, we appreciate your patience and are glad to hear your package "got there in the end" in perfect condition.

Thank you for choosing Lineonline UK. We look forward to serving you again soon with an even faster delivery!

Kind regards,

Lineonline UK 💚

Reply from Lineonline UK

Dec 11, 2025

Dear Carl,

I’m really sorry you’ve had such a bad experience and I’d like to clarify a few points from my side.

First of all, regarding the overcharge, we don’t have access to your bank statement and we can’t see what your bank or payment provider is showing you.
On our side, we only receive the amount that the payment system sends us automatically.
For this reason, we suggested you contact the customer support of the payment method you used, so they can check exactly what happened between your bank and the payment gateway.

About the fact that the goods arrived damaged: your claim was handled promptly.
From the photos you sent, the problem appeared to be an aesthetic defect, not something affecting the functioning of the product. That’s why we initially offered you a partial refund as a solution.
Since you refused this option, we then offered to arrange a collection of the item.

Unfortunately, that’s where things became complicated: you told us you were not able to print the return label, despite this, we still arranged for the courier to come twice
and on both occasions, the collection was refused.

I completely understand your frustration, but it has never been our intention to “keep your money and do nothing”: we have genuinely tried to offer you different solutions, both with a refund and with a return.

Our goal is not to keep your money, but to find a fair solution for both of us.

Rachele
Customer Care Manager

Reply from Lineonline UK

Nov 26, 2025

Hello John,

Thank you very much for your feedback and this 4-star review! We are delighted to hear that your experience went smoothly, particularly with the on time delivery and the goods arriving in good condition. We work hard to ensure our customers are well informed throughout the delivery process.

We sincerely apologize for the slight negative regarding the instructions being supplied in Italian. You are absolutely right that this could be a problem for other customers, and we recognize this is a vital area for improvement.

We are actively working to ensure that all necessary documentation for our safety workwear and PPE is correctly localized for the UK market.

Thank you for your valuable input. We hope your next experience with us earns a full 5 stars!

Kind regards,

Lineonline UK 💚

Reply from Lineonline UK

Nov 14, 2025

Hello Valeria!

Thank you so much for your excellent 5-star review!

We are delighted to hear that you are impressed with the "Very good production" of the item you received. We interpret this as a high compliment to the excellent manufacturing and high-quality standards of our products.

We ensure that all our safety footwear and PPE meet rigorous quality controls, so they offer you the best performance and durability.

Thank you for your business! We look forward to fulfilling your next order soon.

Kind regards,

Lineonline UK 💚

Reply from Lineonline UK

Nov 10, 2025

Hello Andrew!

Thank you so much for this excellent 5-star review!

We are delighted that you are pleased with the "Great product" and that it was "delivered quickly." Delivering top-quality safety footwear and workwear with speed and efficiency is always our primary goal.

We appreciate your business and look forward to fulfilling your next swift order!

Kind regards,

Lineonlien UK 💚

Reply from Lineonline UK

Nov 10, 2025

Hello Ennio!

Thank you so much for this outstanding 5-star review! We are absolutely thrilled to read that your entire experience was so positive.

It means the world to us that you recognized all three of our core priorities: our very good customer service, the fact that your item was delivered soo fast, and the "really amazing quality" of the product itself.

We are committed to delivering this level of excellence in every order, whether it's for safety footwear or essential PPE.

Thank you for being such a valued customer! We look forward to serving you again soon.

Kind regards,

Lineonline UK 💚

Reply from Lineonline UK

Nov 5, 2025

Hello Stephen!

Thank you so much for this excellent 5-star review!

We are absolutely delighted to read that your entire experience, from order to delivery, "went to the plan." Our goal is to ensure a seamless and reliable process from start to finish for every customer.

Your feedback confirms our commitment to providing efficient service, whether you are purchasing safety footwear, workwear, or power tools.

We appreciate you choosing us and look forward to your next hassle-free order!

Kind regards,

Lineonline UK 💚

Reply from Lineonline UK

Nov 5, 2025

Hello Ivelin!

Thank you so much for this detailed and fantastic 5-star review! We're thrilled to be recognized as a "great seller" and for providing a "straight forward service."

We're delighted that you found our system fast and trouble free when ordering your chainsaw and that your package arrived well packed with absolutely no damage. Ensuring flawless logistics is a huge priority for us!

We sincerely appreciate your honesty regarding the stock levels. We want to assure all customers that we are working constantly to improve our stock information and be completely transparent about shipping times when a power tool or any other product is temporarily out of stock.

Thank you for being such a valuable customer and for this great buy! We look forward to your next order.

Kind regards,

Lineonline UK 💚

Reply from Lineonline UK

Oct 29, 2025

Hello Robert!

Thank you so much for this fantastic 5-star review! We are thrilled to hear that you consider us a "Great company to do business with."

Your feedback means a lot, especially your recognition of our team being "very prompt with any inquiry." Ensuring quick and clear communication for all your safety workwear and PPE needs is a top priority for us.

We truly appreciate that you "will recommend" us! Word-of-mouth is the highest compliment we can receive, and we work hard to maintain the level of service that earns your trust.

We look forward to serving you again soon!

Kind regards,

Lineonline 💚

Reply from Lineonline UK

Oct 29, 2025

Hello Keiran!

Thank you so much for taking the time to update your review. We are incredibly relieved and grateful for the change from 1 to 4 stars and for acknowledging our "great service."

We sincerely apologize for the initial concern and the missing confirmation email immediately after your purchase. This lapse in communication is entirely our fault, and we completely understand why you felt worried.

We fully agree with your feedback: we could do with more information for the customers. We are committed to increasing our transparency by improving the timing of our confirmation email delivery and providing clearer updates on order tracking every step of the way.

Thank you again for your patience and for giving us the chance to earn back your trust. We look forward to fulfilling your next order!

Kind regards,

Lineonline 💚

Reply from Lineonline UK

Oct 29, 2025

Hello Jean!

Thank you so much for your "great" 5-star review! We truly appreciate you taking the time to share your feedback.

We are particularly pleased that you highlighted our speedy delivery! Ensuring a fast and efficient service, alongside offering great quality across all our safety workwear and PPE range, is our commitment to you.

Thank you for your business. We look forward to fulfilling your next order quickly!

Kind regards,

Lineonline 💚

Reply from Lineonline UK

Oct 22, 2025

Hello Gheorghe! Thank you very much for this amazing 5-star review!

We are delighted that you consider us "the best" and that you consistently choose Lineonline!

Your feedback is crucial, especially when you emphasize the importance of comfort in safety boots. Ensuring our work boots offer maximum protection without compromising comfort is our primary mission, and we are thrilled you feel this is the best you have found.

We truly appreciate your loyalty and your continued trust in our service, even though you live in the UK and order from our company. We work hard to make the international delivery process as reliable and efficient as possible.

Thank you for being a valued customer. We look forward to fulfilling your next order!

Kind regards,

Lineonline 💚

Reply from Lineonline UK

Oct 22, 2025

Hi Sandor! Thank you for taking the time to leave us this fantastic 5-star review!

We're glad to hear that although the international delivery from Italy took a bit of time, the wait was worth it. We appreciate your patience and are delighted that our constant order updates kept you informed every step of the way. Clear communication is essential for us!

More importantly, we are thrilled you are happy with the good quality trousers. We meticulously select our safety workwear to ensure durability and comfort.

We truly appreciate your plan to use our service again. We’re continuously working to improve our delivery speeds from our EU warehouse, and we promise the experience will be even better next time!

Kind regards,

Lineonline 💚

Reply from Lineonline UK

Oct 20, 2025

Hello Vincenzo! Thank you for leaving us a 5-star review!

We're delighted to hear that you had a "good experience" with Lineonline. That is exactly what we strive for with every order!

Our goal is to ensure that you always receive high-quality safety footwear and PPE with the best value for money in the UK market, supported by our quick and efficient service and fast delivery.

Thank you for choosing Lineonline. We look forward to being your trusted supplier again soon!

Kind regards,

Lineonline 💚

Reply from Lineonline UK

Oct 20, 2025

Hello Jones, thank you for your 4-star review and for providing such detailed, honest feedback.

We are sincerely sorry to hear about the unacceptable handling and damage to the first pellet stove delivered. While we are relieved the second delivery was ultimately fine, we fully recognize the frustration and the risk of damage caused by the carrier's practices.

We take full responsibility for selecting our logistics partners. We understand that once the item leaves our warehouse, its proper care is our duty, regardless of who physically handles it. We ensure all our pellet stoves are correctly secured to pallets before shipment to protect them, but we must do more to enforce best practices with our couriers.

We have immediately escalated your specific feedback regarding the improper use of forklifts and the incorrect positioning of the stove inside the van. We will be reinforcing our communication with our carriers, demanding better adherence to transportation guidelines for palletized, fragile goods.

Thank you again for bringing this serious issue to our attention. We value your business and hope to earn your complete trust, and a 5-star rating, on your next purchase.

Kind regards,

Lineonline 💚

Reply from Lineonline UK

Oct 13, 2025

Hello Shaun! Thank you so much for your fantastic 5-star review!

We loved reading your comment, especially "Spot on!"

We are thrilled that you found our pricing competitive ("Good price") and that our delivery time was also "spot on." At Lineonline, providing fast, reliable delivery is just as important as ensuring you get the absolute best value for money on your purchase.

As UK specialists in safety footwear, we are dedicated to supplying high-quality safety shoes and safety boots that meet your needs perfectly—both in terms of protection and budget.

Thank you again, Shaun, for trusting Lineonline for your workwear and PPE needs. We look forward to serving you again soon!

Best regards,

Lineonline 💚

Reply from Lineonline UK

Oct 13, 2025

Hello Omar! Thank you very much for your fantastic 5-star review!

We are thrilled to read that you are "happy with all purchased items" and that you will "definitely recommend" Lineonline! That is the best compliment we can receive.

As UK specialists in safety footwear, our mission is to ensure every item we sell—from high-quality safety shoes to robust safety boots—offers the absolute best value for money.

We also pride ourselves on our excellent service, so we hope our quick and efficient service and fast UK delivery met your expectations.

Thank you again, Omar, for placing your trust in Lineonline for your PPE and workwear needs. We look forward to your next visit!

Best regards,

Lineonline 💚

Reply from Lineonline UK

Oct 13, 2025

Hello Ian! Thank you so much for your fantastic 5-star review!

We are absolutely delighted to read your comment: "Quick and efficient service, well done." Knowing that our efforts have led to a positive experience like yours is the greatest reward for the Lineonline team!

Providing a quick and efficient service, especially with fast UK delivery, is a core priority for us. We understand that when you need safety gear, time is crucial.

As specialists in safety footwear, we are committed to combining that speed with the best value for money on all our high-quality safety shoes and work boots. We believe that efficiency should never compromise the quality or affordability of your essential PPE.

Thank you again, Ian, for choosing Lineonline We look forward to serving all your workwear needs again soon!

Best regards,

Lineonline 💚

Reply from Lineonline UK

Updated Sep 23, 2025

Dear Les,

we are very sorry to read your words and to learn about your disappointment. We perfectly understand how frustrating it must be to wait several weeks for an order and then not be able to use the product as expected. Our goal is always to provide our customers with the right items and the best possible service, and when something goes wrong, we do everything we can to resolve it quickly.

That said, we would like to clarify an important point: unfortunately, we never received any communication from you informing us that you had received the wrong size. If we had been contacted, we would have immediately stepped in to assist you. In these cases, our standard procedure is to arrange a replacement with the correct size as soon as possible, precisely to avoid the inconvenience of a refund.

We regret that this situation has led you to a negative perception of our company, especially since many of our customers rely on us regularly and are satisfied with the service provided. We sincerely hope you may reconsider your opinion and allow us another opportunity in the future to demonstrate our reliability and commitment.

Rachele,
Head of Customer Care

Reply from Lineonline UK

Sep 15, 2025

Dear Stefan,

thank you for sharing your experience with us.
I would like to clarify that all our company information – including the fact that our headquarters are located in Italy – is clearly stated on our website, together with the conditions of sale.

Regarding returns, our policy specifies that they must be arranged and shipped at the customer’s expense. This procedure is outlined to ensure transparency and fairness, and we encourage our customers to review these details before completing a purchase.

I'm sorry to hear that this created difficulties for you on this occasion, and we appreciate your feedback, which helps us to continuously improve our service. Should you need further assistance with future orders, our customer service team will be glad to support you.

Rachele,
Head of Customer Care