Thai Lion Air Reviews 

They are short of staff. Check in late. Fligjt start late ( almost an hour) and now we r waiting for an hour for the luggage. The luggage wait time itself is longer than the flight. How ridiculous thjs is.

They don't offer a detailed description of their refund policías. Because of this, I asked for a refund of a flight I canceled myself to only receive 0.2% refund. Meaning 1 dollars of the entire ticket price.

The flight was right on time and No problems. But the seat was very dirty and it was clear that none one had clear the seats, after the other guest on the plain.

Their customer service are terrible and overall garbage airline you're better off taking a bus

Absolute garbage airline, always late, never will fly with them again. Save yourself a few extra bucks for a different airline, or budget airline that cares about punctuality.

The flight was okay. I was travelling with a child had a stroller for aircraft delivery. Checked at the counter for the same and was told that the stroller will be delivered at the gate.

However, at bangkok the attended outside the aircraft gate refused to give the stroller and kept instilling we go outside and check at baggage carousel. It's not a big deal and I would have done the same but when I probed her and asked her to tell me her name and show her ID she refused. She started pretending that she doesn't know English and kept insisting that we need to go outside.

All she had to do was let the ground team know that a stroller was requested but she dint want to do that. This is just unacceptable. I asked her for her name and designation multiple times but she refused so have no choice but to share her picture.

Rude arrogant and stupid.

Booked domestic 1 hour flight, late at night to connect with early departure next day. A week before flight they sent sms notification that the flight had been brought forward over SIX hours. No apology. Complained and sent enough info to identify flight and passenger but their standard response is to ask for more info hoping you will go away. Complained again on flight day as the extra waiting time means hotel is needed. Asked for reimbursement. Low cost budget room. Same response. Send more info. They don't give a stuff about customers even though they are in a very competitive market. We have at least 6 other carriers to choose from for upcoming flights. Guess who is bottom of the list?
Edit: turns out the connecting flight, booked by a group of 70,was also thai lion air. The return leg departed an hour late, so almost missed connecting flight home. Clearly not an airline you can rely on.

Worst flight
We paid around 13500 Bhat for 2 tickets from Chasing Mai to Phuket and the girl at the counter said that we could carry 15 kg for each ticket and 7 kg cabin bag. Once we reached the airport for boarding, they said only 10 kg is allowed and we would have to pay for the rest and we ended up paying another 2200 Bhat. A clear scam and Google doesn't give an option to review theses a**holes

after the reviews we were skeptical. However, we still took the risk to fly with the company and everything went well. friendly staff!

Pathetic Pathetic Pathetic
This is what I have to say for this airline.
Your flight will be delayed and no one is gonna answer for that..You gonna get worst services you ever get in your whole travel experience..
And crew is too rude that they wont provide you water also..If you take my opinion never travel through this airline but if you want to suffer then surely you can travel..
I’ll never suggest my friends and family to even think of this airline

I booked flight vie trip.com on Thai lion air
And it's was refundable ticket with some fee

After I booked they changed the police to non refundable ticket

The airline or trip.com
On of them did that to me

I lost around 416 USD

Two flights. More than 7 hours of delay. Terrible experience and they don't care at all whether you have another flight to take or a connection. And nothing you can do to have a refund.
Never again. Worst airline ever.

Terrible, terrible airway. Never ever in time and bad communication about every delay. We flew this airline 4 times during our 3 week holiday and every single flight was late. Do not use Thai Lion Air if you want to have a smooth trip or if you need to be somewhere in time, is an awful organisation.

STAY AWAY !!!!
If I could give 0 stars, I would.
This is by far the worst airline company I've ever experienced. The most worn out planes I've ever tried, and without doubt the most arrogant and ignorant non serviceminded desk and cabin staff I've met.
5/4-23 BKK-Chiang Mai
11/4-23 Chiang Mai-BKK

We were flying from krabi to Mumbai. They cancelled the morning flight from krabi because they didn't have enough people for the flight, seriously guys! Then you gave us 15 mins layover in Bangkok, for a connecting flight to mumbai and expected us to change the flights in Bangkok within 15 mins really? Pls avoid this Thai lion Air otherwise they will keep cancelling it. Let's all teach them a lesson.

One word is enough; DISASTER

Change the song. At least once. Please.

From boarding until up in the air, the same bull-crap song on repeat. 20 minutes before landing until finally getting off, the same song again on repeat. Noone likes it. Did you ever think about the customer's experience? No, that's right. Just don't, ok. Please, just stop it with that song.

1 star only because I couldn't put zero stars, turned up for my flight with 30 mins to go .. no check in baggage just walk on passenger.. check in closed would not let me go through, staff just did not care , very unhelpful, if you do use this company make sure you check in mire that 1hr before flight