Lion Legion 

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Rated 1 out of 5 stars

LL 95368 Ordered 2 tee shirts in May 2025. Received one but never the other. Have received this automated email multiple times in answer to my queries but never a “human” response or answer. I’m furio... See more

Rated 5 out of 5 stars

Spot on outfit, I have bought several shirts and never had a problem. Quality T Shirt Quality printing Delivered on time This outfit produces great shirts for veterans and civvies alike and thei... See more

Rated 5 out of 5 stars

We love your TV character t-shirts! The order arrived promptly, with the possibility of tracking its progress along the way. I found this very useful. The t-shirt is great quality and was a perfect... See more

Rated 5 out of 5 stars

Me I'm a patriotic English man who's grandparents and father have served. I have been looking for a company that makes good quality t-shirts at good prices. After seeing the advert on Facebook I'd th... See more

Company details

  1. T-shirt Shop
  2. Custom T-shirt Shop
  3. Veterans' Organisation

Written by the company

Lion Legion - A proud British, family-owned, online shop selling funny T Shirts, Hoodies, Sweatshirts and Kids tees for people who love Films & TV, Humour, their Country, or just love a good laugh. A wide, unique, range of designs for Retirement, Birthdays, Christmas, Father's Day and Valentine's Day.


Contact info

Breach of guidelines

All reviews

(1,368)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I ordered two D Day T shirts

I ordered two D Day T shirts, they arrived promptly but the sizing was huge, I went through the returns process as directed and asked for replacement of a smaller size. That was 3 weeks and several emails ago, the first email received a standard response but nothing since

21 June 2024
Unprompted review
Lion Legion logo

Reply from Lion Legion

Hi Paul,

Sorry for the delay,

I have just sent you an email, I hope this will rectify the situation.

Louie

Rated 1 out of 5 stars

Terrible quality - NO after sale service

We purchased four T-Shirts for a gift, not the cheapest but my husband is ex forces so we wanted to support and the quality shown on the website looked great. They arrived and I can honestly say I have never seen such poor quality T-Shirts - They are not as described - the collar is not double stitched and they are that thin they are completely see through - I have now sent three emails with images as if you hold them up you can see right through them, the only response I have had to my emails was an automated response saying they would reply within 48 hours, I am still waiting. I am going to give them another week and I will be contacting our local trading standards as you cannot ask for support for ex forces and sell overpriced, misdescribed products - we even left a donation at the checkout - Appalling please do not purchase from this site.

8 July 2024
Unprompted review
Lion Legion logo

Reply from Lion Legion

Hi Lisa,

Sorry to hear you are not happy with your order.

As we are up-to-date on emails I have requested your information via Trustpilot to ensure we get this sorted for you.

Thank you

Louie

Rated 1 out of 5 stars

Terrible After-sales

I ordered 2 T-shirts from Lion Legion. They arrived in good time and well packaged. That’s the one star part of this review. When I opened them I had an issue with one and emailed the support email address as advised by the note contain in the parcel. I received no response I emailed at least another half dozen times over the last couple of weeks and have never received a response. Absolutely terrible after sales service which is a pity cause I had planned on further purchases but will now avoid Lion Legion Disappointing

UPDATE 3/7/24
I have several emails to the support address and mike@ address with no response
Date 30/5 31/5 4/6 6/6 8/6 all no response so I am surprised you state you cannot find any emails

30 May 2024
Unprompted review
Lion Legion logo

Reply from Lion Legion

Hi Will,

Sorry to hear of your experience with us, I have searched through our emails and can't find anything from you.

I have therefore asked Trustpilot to ask you for further information so we can assist.

I hope to resolve this for you

Louie

Edit - Hi Will, sorry I am still having issues identifying you. Would you mind sending me an email directly to louie@

Thank you

Rated 5 out of 5 stars

Firstly the wording was right for the…

Firstly the wording was right for the occasion, the choose of colours was just right and the fit was perfect. Good quality material, but at a premium price, plus p&p, I would expect nothing less.
As a thought, maybe offer a V neck t-shirt as I prefer them, as do many people. Will I buy again , definitely.

20 June 2024
Unprompted review
Rated 5 out of 5 stars

T Shirt

Good quality clothing, comfortable fit and excellent service. Definitely recommend and will be purchasing again.

7 June 2024
Unprompted review
Rated 5 out of 5 stars

Falklands t shirt

Bought the Falklands anniversary t-shirt for my husband as he was down there. He was over the moon with it and as before the quality is excellent. Would definitely recommend.

23 May 2024
Unprompted review
Rated 5 out of 5 stars

I don't agree with the negative…

I don't agree with the negative reviews.
I ordered three t-shirts all of which arrived within the time stated. All are of good quality and fit.
As I was preparing them to wear, bit smelly due to printing chemicals, I noticed one had some damage.
A quick email to the support team and a couple of days later the replacement arrived. If that's not excellent customer service I don't know what is.

4 June 2024
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague!!!!

Avoid like the plague!!!!! The quality of the items I received is terrible and they are now trying to avoid refunding me at all costs. This has to be the worst online buying experience I’ve ever had!!!

6 June 2024
Unprompted review
Rated 2 out of 5 stars

Poor customer service

On receiving the tee shirt which seemed very nice, I found it was too large so followed the process for return. However even though an email said it was approved, when going to the return page and filling the info, and it seemed to go into a continual loop despite trying a number of times. I contacted support a number of times and got a standard reply saying it's get a response in a day or so with the exception on 25/03 when I was asked "How can I help?" which I never got a reply to again. I followed this up and got another response on 25/04 saying the team would respond, Tumbleweed.... I even called and left a message to which I am still waiting a reply. Very poor customer service which is a shame as the products seem very good and I would have probably purchased more (of the right size!)

29 February 2024
Unprompted review
Lion Legion logo

Reply from Lion Legion

Hi Dave,

Very sorry to see this,

Our returns are dealt with by our self service portal, I have checked and it seems to be working fine. I have just sent you an email so hopefully we can get this resolved for you.

Thank you

Louie

Rated 1 out of 5 stars

Poor quality

Poor quality. Avoid this company at all costs. Wish I'd have read the reviews before being ripped off. Customer care non existent. Disappointed.

2 May 2024
Unprompted review
Lion Legion logo

Reply from Lion Legion

Hi Julie,

I'm sorry you feel that way.

We do advise all our customers to check terms & conditions prior to purchasing. We have been very fair in what we have offered you, sorry you don't agree.

Louie

Rated 5 out of 5 stars

These people were great

These people were great they checked to see that my address was correct and then got my item shipped right away. It was well packaged and exactly what I wanted I’ll definitely be ordering again.

20 May 2024
Unprompted review
Rated 5 out of 5 stars

I purchased one item originally to see…

I purchased one item originally to see how the quality was. Subsequently I immediately brought three more straight away having been extremely impressed with the quality, delivery and polite correspondences cannot praise these guys enough go on try them yourself.

20 May 2024
Unprompted review

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