Lionparking Reviews 

As instructed,we called when we were 30 minutes away from the airport. We called a further three times and were told 5minutes or less each time - you collect a ticket on entry that you pay when the driver collects the car - we paid for an hour's parking because the driver was late. On the return we again waited around 45minutes. They blame traffic but there was none on our drive into the airport. We waited so long we may as well have used long stay parking and got the bus.

Do not use this company- They have badly damaged my car. I have video footage of my being banged and hit by the careless staff. I sent a complaints email to which they said they would respond. 14 days later nothing from them so I have started a small claims court proceedings against them for the damage caused. Luckily with the car it records footage of the movements around the car to which it all shows the careless behaviour of the staff.

I was really shocked and disappointed upon arrival at Heathrow airport. I landed at 08:00 after a long flight. When I dropped my car before I left UK, i was told to call when am off the plane and call again after getting my bags. I called and the number was going straight to voice mail. I was really worried after trying to call for more than 20min and the call going straight to voice mail. I finally got someone to talk to that was around 08:20 and was told my car will be delivered soon so should go and wait. I waited for almost 30min and call again around08:50, they still told me to wait my car will be with me in another 20 to 30min. I was so stressed and disappointed for all that waiting time. After 20min i called again but on this time, it was another person who picked up the call and he was really really rude and so arrogant. He gave me another 30min that will be around 10:00.
My car was finally delivered to me around 10:00 and the driver mat was soo dirty with muddy foot print. Don't believe that happen to my car because I washed it before dropping it to them and to see your car in that condition. Never used them again.

do not use this company, they allowed my range rover to be stolen whilst in their charge(inside job) booked through comparison site, for terminal 4 Heathrow, complete scammers and thieves. use at your peril.

Avoid at all costs. Car stolen. Visited ‘secure’ parking area. Definitely not secure and claimed CCTV wasn’t working. Owner known to police and cars have been stolen previously. Operatives unconcerned and unwilling to be identified (wearing hoodies and dark glasses). Use at your peril

Overall experience not awful, but not great. Car was collected near enough on time,photos were taken of the exterior of the car and mileage taken.
On my return had to wait about 30mins for my car once I'd rung them (after baggage collection).
Car had little fuel in, smelt and didn't notice till the following day, but had obviously been scrapped along something as there was a scratch and another colour on my car, that wasn't there when I dropped it off.

I booked through a booking agent, 6 days parking at Heathrow & was sent a confirmation email & instructions for drop off & collection. For drop off 26th August 2025 we were told to ring 30mins before arrival, which I did. No one arrived to meet us for a further 20mins after we arrived, then it was lucky I spotted him as he wasn't at the meeting place where we were.
A few hours before leaving 1st Sept 2025 whilst waiting at out hotel for a taxi, I saw I had missed calls via WhatsApp & a mystery picture of a key, which wasn't my car key. After trying to ring back & no reply finally got through with WhatsApp message & it turned out they had lost my car key. We then had our Taxi to get on out flight home. I had a very stressful flight home wondering how we were going to get the 40 miles home.
Contacted them on arrival at Heathrow, they said call an UBER which they would pay for, we had never done this & were not prepared to start an account to do this. They then arranged a driver from another company to collect us & take us home collect my spare key & would deliver my car back the next day & source a new key to replace the missing one (Jaguar keys are expensive!!)
This driver turned up in his own car, which was an ok car but absolutely stank, lucky we didn't live in Wales or Manchester or somewhere further!
We arrived home at 1am. Driver expected a tip we didn't give one. Normally we always do tip taxi drivers, he wasn't a taxi though & not even a good driver, with a uncomfortably smelly car.
Not having a car was very difficult (we only have one car) & needed shopping.
The following day no contact from Lion Car Parking, finally at 11am I messaged (no reply on phone) they said they had found the missing key & my car would be delivered back with both keys, they'd let me know a time. by 4.40pm no messages so I messaged again, reply came at 5.30with loads of questions. Car arrived back at 7pm. I told them I wanted a full refund as well as compensation for the stress caused. He gave me a load of bull about the company they park the cars with & them owning Lion money. Not my problem, my contract was with you.
To date 19th Sept 2025
I have received NO refund or compensation.
This company is very un-professional
DO NOT USE IT
I had to give it one star to leave a review but it doesn't deserve any!

Mr & Mrs
Still Angry of Baughurst Hampshire

They have damaged two of the wheel on my car. (its a wide car and obviously did it entrance/exit at Terminal 5 LHR)

Am trying to communicate with them with no reply. According to HMRC they have filed for administration and concerned they are about to go bust with no compensation.

First time as a customer i was very pleased with the service.
Collection ontime,pickup ontime.
Very polite staff.
Controller rang twice while collecting my luggage,honestly I was very impressed.
Definitely i will book again.
Definitely 5 start⭐️⭐️⭐️⭐️⭐️

We did exactly what we were asked to do but they made us wait 40min be for collect which means they had 70min to meet us. One the way back, after being told to ring them on landing then again at baggage claim we still waited 40min (at collection point). Use someone else.

My car was used while I was in holiday. I have an extra congestion charge and 40 miles on the milometer to prove it. They also make you pay for the short stay parking charges at Heathrow. In all about £40 of extra charges.

Cowboys, who if late charge you and hold your car to ransom until they are paid in cash (with no receipt even when asked? and didn't take card payments?) even though i had email and written confirmation to prove i was on time (mistake their end) . No accountability and no one answers calls or emails. Out of pocket. Given up chasing a refund. Be warned. Staff incompetent and rude. Scammers.

Booked once only to find that 1 hour before it was due, I checked the App and it said cancelled. No warning, no contact. Won’t be using again!!!

Everything went to plan, very polite and helpful team on the phone. Booked 4 hours before my departure and driver arrived punctually on both drop off and pick up. They also allowed me to change terminal pick up when I stupidly booked the wrong one!! 🤣

I 100% recommend this company
They gave me a fantastic service. I had a last minute booking. It was really stressful and I have to say the lads were really lovely and the operator was amazing

My car was safe and sound. I had no stress whatsoever and it was returned to me with no hassle, no fuss, no damages

Overall was a good experience definitely recommend

DO NOT USE THIS COMPANY!!!! This is not a genuine company!!
I used Lion Parking/ Lions Parking (both are the same) in June 2025 at Heathrow, when I picked up the vehicle it was badly damaged, I raised it with the individual who passed the vehicle over, he took pictures with no effort and no apology. He provided me with an email address, I have had only one reply to date to say that they're looking into this but nothing further. I have sent various email chasers, no response. I have called the numbers on their website and the number on our booking confirmation via the price comparison website.
When speaking to someone on the phone initially, they was palming me off to contact the email address and someone will get back to me, but the more recent phone call, the person who answered the phone passed me to 2 different people (who were in the room with him) and would not confirm their names (major red flag) and provided me with another email address. They supposedly purchased the company in May and that all prior complaints are to be dealt with by the prior company as part of their contract. Even though this incident was in June, so they are just lying through their teeth. They couldn't tell me who they brought the company from...its just pure lies. They clearly set up a new company every year or so and ignore all complaints and payments for damaged vehicles.
Please do not use them!!!!

After trying to contact them via email and phone I decided to rebooked with another parking service as I did not want to be let down early in the morning. Still no response to my cancellation mails and tried the number on their website and they said had to take it up with booking agent - I booked it directly from that site !
Given up on chasing the money and lesson learnt...

Terrible service from this company
This is not a meet and greet service . I waited 50 minutes for my car to arrive. Driver had no ID on him. Car was dirty , scratched and smelled terrible

DO NOT use this company

Please don’t use this company.
Damaged my car’s wind screen and not responded to our complaints.
Bad experience with this company

I was a little worried about using Lion Parking after reading some of the reviews but our experience was really good there communication was really good they were there to meet us when we arrived they got held up slightly on the way back and called us to let us know. Can't fault them and when i asked about some of the bad reviews they send they had only recently taken over running the companu from somebody else.