I emailed them asking some payslips for jobs u did more than a year ago, and they sent it to me very quickly and with all the information needed.. My accountant wanted to know some deductions, an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Alot of umbrella companies are hard to get hold of or dont have the best customer service. Liquid Friday has changed my mind. They call you back straight away, they are personable and go out of thei... See more
Company replied
Very clear, Informed and helpful staff. The only one issue i have found is that I can't remember my username for downloading payslips. I have used the "forgotten username " option with no joy
Company replied
A very good experience this morning totally professional try to help as much as possible for myself, the problem was obviously myself. I couldn’t understand how the timesheets worked and have a non-... See more
Company replied
Company details
- #25 of 25 best companies in Payroll Service Provider
- #46 of 59 best companies in Payment service
Written by the company
Leading UK, FCSA Accredited Umbrella company, we focus on delivering exceptional customer service for contractors and agencies. Find out more: https://www.liquidfriday.co.uk/
Contact info
The Quarterdeck, 3-6 The Boardwalk, PO6 4TP, Portsmouth, United Kingdom
- 023 9288 3300
- info@liquidfriday.co.uk
- liquidfriday.co.uk
4.2
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
nice people nice company
2 July 2026
Reply from Liquid Friday
We appreciate your 5-star review - Your kind words made our day! Thank you for your support.
You are doing great but this week I…
You are doing great but this week I didn’t get my pay slip and pay as well . Please snd my pay sir/ mam .
25 June 2026
Reply from Liquid Friday
Thank you for taking the time to share your kind feedback.
We are sorry to hear this - a member of the team will be in contact shortly to discuss this further with you and help resolve.
Reply from Liquid Friday
We'd appreciate the opportunity to learn more about your concerns and see how we can improve. Please don't hesitate to contact sarah.jones@liquidfriday.co.uk directly.
The staff have been wonderful
The staff have been wonderful. They are quick to help resolve any issues and respond back promptly.
1 July 2026
Reply from Liquid Friday
Thank you so much for your 5-star review! We're delighted to hear you had a great experience and that our staff made such a positive impression - We will pass the feedback to the team.
Superb no problems.
30 June 2026
Reply from Liquid Friday
Thank you so much for your 5-star rating! We really appreciate your kind feedback.
Excellent …………..
23 June 2026
Reply from Liquid Friday
Thank you so much for your 5-star rating! We are so happy to hear you are having a great experience with us!
Good communication and all information…
Good communication and all information available quickly
22 June 2026
Reply from Liquid Friday
Thank you so much for your kind review - we really appreciate it!
Got paid on time
A lot of calls i received…was getting annoying. But we got there in the end🙂
26 June 2026
Reply from Liquid Friday
Thank you for your 5-star rating! We truly appreciate your support.
Stay clear. POOR reliability
Did some work for adkins and cherfui agency. Never got paid was on phone between both trying to sort it out. The administrator at liquid friday said it was too late and thier was nothing she could do. Stay clear !!! Cloudy liquid and in today's digital age it's too late on a Friday!
I have now been paid but am still trying to get my travel expenses, a form has been sent to claim only half the agreed amount!. Spent an hour of my afternoon chasing up others errors! I was charged for this LIQUID service! I should charge them for my time. The first girl was antagonising that I spoke to, couldn't help as its Friday! Hopefully by the end of Monday after submitting a receipt I'll get my agreed travel allowance!
26 June 2026
Unprompted review
Reply from Liquid Friday
Hi Pete
I can see payment was made to you this evening with it clearing your account, if you have not received this please do reach out to myself directly at Jake.kingshott@liquidfriday.co.uk
Reply from Liquid Friday
Thank you so much for your kind review - we really appreciate it!
Everything was explained properly and…
Everything was explained properly and understood everything, pretty easy to follow the steps they give an very helpful
15 June 2026
Reply from Liquid Friday
Thank you for your wonderful feedback! We really appreciate it.
Brilliant
Brilliant, give you lots of options early payments stuff very helpful lovely people that’s where I’m coming from an umbrella company but these lot of tops shout out Jake & steeve
22 June 2026
Reply from Liquid Friday
We're delighted to hear you are having a great experience with us. Thank you for taking the time to leave a review!
Dreadful service would never use them…
Dreadful service would never use them again left the firm I was working for just so I did not have to deal with them
16 June 2026
Reply from Liquid Friday
We're sorry to hear that your experience was disappointing. This is not the standard we strive to provide. We'd be happy to discuss your experience further if you're open to it - Please reach out to sarah.jones@liquidfriday.co.uk.
Reply from Liquid Friday
Thank you for your wonderful feedback, We really appreciate it!
Reply from Liquid Friday
Thank you for your fantastic review! We sincerely appreciate your kind words.
I am writing to file a complaint…
I am writing to file a complaint regarding my pay for the shifts I worked on June 3rd and June 4th. I have not received my payslip or payment for this work yet. When I call the office, I am told someone will call me back to check on it, but I never receive a response.
12 June 2026
Reply from Liquid Friday
Thank you for bringing this to our attention. We're sorry and disappointed to hear that our service fell short of your expectations. We'd be happy to discuss your experience further if you're open to it - Please reach out to sarah.jones@liquidfriday.co.uk
Fastness of the service and the low…
Fastness of the service and the low company margin.
11 June 2026
Reply from Liquid Friday
Thank you for your wonderful review! We're so pleased you are enjoying your experience with us.
Taking too long to register
Taking too long to register
Not happy with having to pay STAMP
16 June 2026
Reply from Liquid Friday
Hi, Thank you for your review We’re sorry to hear about your experience! One of the team will be in contact shortly to discuss thank you Liquid Friday.
If you dont do what they want or how…
If you dont do what they want or how they want they blackmail you.
Do not use this company
15 June 2026
Unprompted review
Reply from Liquid Friday
Hi, Thank you for your review We’re sorry to hear about your experience! One of the team will be in contact shortly to discuss thank you Liquid Friday.
Reply from Liquid Friday
Hi, thank you so much for your kind words! We're really glad to hear you had a great experience with us. Your feedback means a lot, The Liquid Friday Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.