I emailed them asking some payslips for jobs u did more than a year ago, and they sent it to me very quickly and with all the information needed.. My accountant wanted to know some deductions, an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Alot of umbrella companies are hard to get hold of or dont have the best customer service. Liquid Friday has changed my mind. They call you back straight away, they are personable and go out of thei... See more
Company replied
Very clear, Informed and helpful staff. The only one issue i have found is that I can't remember my username for downloading payslips. I have used the "forgotten username " option with no joy
Company replied
A very good experience this morning totally professional try to help as much as possible for myself, the problem was obviously myself. I couldn’t understand how the timesheets worked and have a non-... See more
Company replied
Company details
- #25 of 25 best companies in Payroll Service Provider
- #46 of 59 best companies in Payment service
Written by the company
Leading UK, FCSA Accredited Umbrella company, we focus on delivering exceptional customer service for contractors and agencies. Find out more: https://www.liquidfriday.co.uk/
Contact info
The Quarterdeck, 3-6 The Boardwalk, PO6 4TP, Portsmouth, United Kingdom
- 023 9288 3300
- info@liquidfriday.co.uk
- liquidfriday.co.uk
4.2
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hard to view payslips
I should be easy to open and see my payslip but i am at the end of the tax year now and i cannot view it. Very poor
1 May 2025
Reply from Liquid Friday
Hi, Thank you for your review. I can only apologise that you have experienced this one of the management team will be in contact shortly to discuss this.
I would not even give them one star I…
I would not even give them one star I am trying to sort out my payment that have been sent over to them by my employer and was supposed to get paid last Friday and now it’s next Friday and yet I have not received any payment verry bad customer service
26 March 2026
Reply from Liquid Friday
Hi, Thank you for your review. I can only apologise that you have experienced this one of the management team will be in contact shortly to discuss this.
Reply from Liquid Friday
Hi, Thank you so much for your lovely review, we really appreciate it! The Liquid Friday Team
First experience with the company and…
First experience with the company and so far so good. My wages were on time, I cannot complain.
2 April 2026
Unprompted review
Reply from Liquid Friday
Hi, Thank you so much for your lovely review, we really appreciate it! The Liquid Friday Team
Reply from Liquid Friday
Hi, Thank you so much for your lovely review, we really appreciate it! The Liquid Friday Team
Reply from Liquid Friday
Hi Stuart, Thank you so much for your lovely review, we really appreciate it and glad you are enjoying the features! The Liquid Friday Team
Reply from Liquid Friday
Hi, Thank you so much for your lovely review, we really appreciate it! The Liquid Friday Team
Urgent details
I was waiting for some details and waiting for the agency to send them but they didn't send them to me..
Anyway I tried calling out to the payroll establishment in which I able to speak to Elizabeth. She was understanding, keen listener and did manage to take the time and search for the details and send them over on the same day, Professional...
So it's with great pleasure I'm writing this review to say thanks for the professional approach and service you offerer.
Thanks again and please promote Elizabeth to a higher position in your company, she's worthy.
Thanks again, P Tate.
27 March 2026
Unprompted review
Reply from Liquid Friday
Thank you very much for taking the time to share your kind feedback. We truly appreciate your patience and are delighted to hear about the positive support you received from Elizabeth. Your comments will certainly be shared with her and the wider team. Thank you again for your thoughtful review. The Liquid Friday Team!
Reply from Liquid Friday
Hi Victor, Thank you very much for your review and we are so glad to hear you have had a simple experience working with us. As always, if there is anything we can help with! Please get in contact Thank you the Liquid Friday Team!
Reply from Liquid Friday
Hi, Thank you so much for your review we really appreciate it! The Liquid Friday Team.
Recommended
Absolutely recommended trustworded company 200%
Staff Professional and helpful, always ready to help in managing your payroll.
19 March 2026
Reply from Liquid Friday
Hi, Thank you so much for your kind words and for recommending us so highly! Thank you Liquid Friday team!
Honest and Trustworthy Company?
Let me just clarify my experience. I wrote a review of this company last week saying how getting paid was stressful. I received a call off them asking me to take down my review for a goodwill payment. So I did.
They haven’t paid me what they agreed, in fact they haven’t honoured one pound of it.
Make your own mind up but I would suggest they are anything but honest and trustworthy.
13 March 2026
Unprompted review
Reply from Liquid Friday
Thank you for your feedback. We're sorry to see your review and would like to better understand what happened. If you're willing to share more about your experience, please contact sarah.jones@liquidfriday.co.uk
Good response and helpful
25 March 2026
Reply from Liquid Friday
Thank you for your kind feedback! 😊 We're glad you found the response helpful. If you have any more questions or need further assistance, feel free to reach out anytime..
Reply from Liquid Friday
Hi Anthony, Thank you for your lovely review it was pleasure onboarding you - If you need anything further please let us know. Thank you Liquid Friday team.
Reply from Liquid Friday
Hiya, Thank you for your lovely review - We are always more than happy to assist with any queries you may have. Thank you Liquid Friday Team.
Friendly staff
Friendly staff, responded very quickly to any queries I had about joining LF.
13 March 2026
Reply from Liquid Friday
Hi Paul, Thank you for your lovely review - We are always more than happy to assist with any queries you may have. Thank you Liquid Friday Team.
Good services
12 March 2026
Reply from Liquid Friday
Hi Samuel, Thank you for your lovely review - We really appreciate it.
The Liquid Friday Team !
Reply from Liquid Friday
Hi Andy, Thank you for your lovely review - We really appreciate it.
The Liquid Friday Team !
Reply from Liquid Friday
Thank you for your kind review! We're glad to hear that everything was fast and easy for you. Our experienced staff always aim to provide the best possible service, and your feedback truly means a lot to us. Thank you Liquid Friday!😊
Reply from Liquid Friday
Hi, Thank you for your review. we're really sorry to hear about your experience. One of the management team will be in contact shortly to discuss.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.