litcommerce.com Reviews 448

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly with the smooth user experience and integration across channels. However, some people were dissatisfied with the website, specifically mentioning issues with Wix and Etsy integrations, where listings appeared with broken characters and unreadable text. A few other people also felt that customer service was slow, robotic, or unresponsive, and reported encountering technical issues.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting the exceptional, fast, and helpful... See more

Staff

Customers consistently note positive experiences with staff, highlighting their patience, care, and kindness,... See more

User experience

Customers had positive experiences with user experience, finding it amazing, easy, and fast to use, with many... See more

Website

Clients share ambiguous opinions on website functionality and integration. Some users praise the website for... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have tried various apps and teams. I can assure you Lit Commerce is not only 'par excellent", it is beyond. Very courteous, professional, open to help all the way and minimize stress with a helpin... See more

Rated 5 out of 5 stars

Harvey is the best! Got me through a tough decision but turned out great and uploaded and fixed my plan. Very thorough answers, excellent communication skills, and easy to understand especially when d... See more

Rated 5 out of 5 stars

I am finally ready to dive deeper into my business and that began on Squarespace. I added Litcommerce' service for integrating my pre-existing inventory. I ran into a snag (totally my fault), but... See more

Rated 5 out of 5 stars

LitCommerce is a very powerful tool. There are a lot of moving parts, but support is extremely helpful. As I was working on some drafts I was contacted by Evelyn and she was extremely helpful in makin... See more


Company details

  1. Database Management Company

Written by the company

LitCommerce is the most simple and affordable multi-channel selling solution for online brands. Founded by the team that has successfully built and grown LitExtension – the #1 Shopping Cart Migration Expert, LitCommerce is our determination to further empower entrepreneurs to efficiently grow their eCommerce businesses.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

448 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

Excellent service! The online assistant was extremely professional and very quick to help me resolve my issue. I really appreciate the efficiency and clarity

23 September 2025
Unprompted review
Rated 5 out of 5 stars

I was greeted almost immediately by…

I was greeted almost immediately by support (not a chat bot!) who walked me through the set up process step by step. It was a very smooth and seamless service - It was so good - I signed up! Special mention to Alayna who was amazing! thank you very much.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service & Product

I've had a few hiccups as I transitioned from woocomerce to SquareSpace but every single one (including many my own doing) the staff has been fast, efficient and super helpful!

15 September 2025
Unprompted review
Rated 1 out of 5 stars

Worst support ever!!!

Worst support ever!!!
My hosting provider request the IP list of LitCommerce servers in a TXT/JSON file to download and LitCommerce refuse to provide it!
Go away!! Don't use LitCommerce!!

8 September 2025
Unprompted review
Rated 5 out of 5 stars

LitCommerce is a very powerful tool

LitCommerce is a very powerful tool. There are a lot of moving parts, but support is extremely helpful. As I was working on some drafts I was contacted by Evelyn and she was extremely helpful in making sure I was using all the tools that LitCommerce offers. She showed me how I could apply certain templates to all my drafts at once instead of one by one. Saving me a bunch of time! Highly recommend LitCommerce!

7 September 2025
Unprompted review
Rated 5 out of 5 stars

Harvey has made this an awesome…

Harvey has made this an awesome experience. He has been most patient with me and I was able to celebrate my first publishing with him. All representatives should be this pleasant to work with to achieve success. Give him two raises he deserves it!

5 August 2025
Unprompted review
Rated 5 out of 5 stars

My Experience with Lit Commerce

I have tried various apps and teams. I can assure you Lit Commerce is not only 'par excellent", it is beyond.
Very courteous, professional, open to help all the way and minimize stress with a helping hand. I immensely like Rachel, Rosalie, Phillip and all their team members. Excellent job guys , Keep it up !

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Rachel Rocks!!!

I needed to connect my web store to ebay and Rachel did an amazing job almost instantly answering my questions and sending pictures to help make the process go as smooth as possible!!!

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Mona from LitCommerce provided…

Mona from LitCommerce provided outstanding support—quick, clear, and genuinely helpful. Resolved my issue efficiently and went above and beyond. Truly a pleasure to work with!

8 June 2025
Unprompted review
Rated 5 out of 5 stars

i am a spaz when things go wrong

i am a spaz when things go wrong, and when things go wrong, I am looking for something to help fix it. Unfortunately this is also the moment i need to talk to someone about their product and well, you can see the problem,
I bough this product almost immediately! not only was it affordable, and could fix my major problem of listing my main shop on other channels automatically, but i got someone in customer service immediately! live! who was so helpful...
love. My stress level came down 500 knots and now I can fix whats broken, knowing if I get stuck, I have back up.

7 June 2025
Unprompted review

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