Reply from Litfad

Mar 6, 2026

Dear K.flint,

Thank you so much for taking the time to leave such a thoughtful and detailed review — we truly appreciate it!

We're absolutely delighted to hear that despite your initial concerns after reading some reviews, you were pleasantly surprised and are happy with your desk. It's wonderful to know that the instructions were clear and that you find the desk lovely. Your comment about it being easier to assemble than to remove from the wooden pallet actually made us smile — thank you for that!

We do sincerely apologise for the longer delivery time of approximately 2.5 months. As you kindly noted, this did fall over the Christmas period, which can sometimes cause unexpected delays beyond our control. We're grateful for your understanding and patience in this regard.

Thank you for the 4-star rating, and we truly hope you enjoy your new desk for many years to come. Should you ever need anything else, please don't hesitate to reach out — we'd be more than happy to help.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 6, 2026

Dear Rashmi ,

Thank you for taking the time to share your feedback, and please accept our sincere apologies for the condition in which you received your item.

We are truly sorry to hear that the product arrived chipped, missing the instruction manual and a door knob, and without stickers to cover the screws. This is certainly not the quality we strive to deliver, and we completely understand your disappointment — it absolutely should not look like a returned item was simply repacked and sent out again.

Regarding the missing instruction manual, we have sent an electronic version to your email address — please check your inbox (and spam folder, just in case). As for the damaged and missing parts (including the door knob and screw covers), we will review your order and then arrange a free replacement for these items. You will receive a separate email with all the details shortly.

We truly appreciate your patience and hope that despite this experience, you will give us the opportunity to do better in the future.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 6, 2026

Dear Regina,

Thank you so much for your kind words and positive feedback! We are absolutely delighted to hear that you were very pleased with your order — it means a lot to us and to our entire team.

Knowing that you would order again is the best compliment we could receive. It reassures us that our efforts to provide quality products and a smooth shopping experience are appreciated by customers like you.

We truly value your support and look forward to serving you again in the future. If you ever need anything, please don't hesitate to reach out.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 5, 2026

Dear Bee,

Thank you for sharing your feedback and we are truly sorry to hear about your frustrating experience. We completely understand your disappointment and sincerely apologize for any inconvenience caused.

Regarding the chargeback you initiated, we would like to clarify that while contacting your bank is certainly your right, a chargeback is not an immediate resolution—it initiates a review process that can often take several weeks or even months, with no guaranteed outcome. In many cases, we are able to process refunds much faster and more directly than going through the bank's chargeback procedure.

We genuinely want to help resolve this for you. Could you please provide your order number? Once we have your details, we will immediately look into your case and prioritize finding a solution—whether that means expediting the refund or addressing the original issue with your order.

We value your business and hope to have the chance to make things right.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 5, 2026

Dear David,

Thank you so much for your kind words and for taking the time to leave us a positive review!

We're absolutely delighted to hear that you're happy with the product and that you feel it offers good value—this is exactly what we strive for!

We also truly appreciate your understanding regarding the delivery time to the UK. While we always work hard to dispatch orders as quickly as possible, international shipping can sometimes take a little longer than expected. We're constantly looking for ways to improve our shipping speeds to provide a better experience for our valued customers like you.

Your feedback means a lot to us and helps us grow. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We'd love to serve you again!

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 4, 2026

Dear Zara,

Thank you for sharing your experience, and we are truly sorry to hear about the frustration and inconvenience caused by the delayed delivery and the condition of your order. This is certainly not the level of service we aim to provide, and we sincerely apologize for the poor communication and the unsatisfactory resolution offered.

We completely understand your disappointment, especially after waiting such a long time for your product. The situation you described is unacceptable, and we want to make it right.

We would like to offer you a proper solution. We can either reship the entire product to you as a replacement, exchange it for another item of similar value, or process a refund for your order. Please allow us the opportunity to resolve this issue for you.

We have sent a detailed email to your inbox with further information. Kindly check it at your convenience, and we hope to work with you toward a fair and satisfactory resolution.

Once again, we sincerely apologize for your experience and thank you for giving us the chance to respond.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 4, 2026

Dear Jerry,

Thank you for taking the time to share your concerns. We are genuinely sorry to hear that your experience did not meet expectations, and we sincerely apologize for any frustration this may have caused.

We take all feedback seriously, especially when it involves the safety and satisfaction of our youngest customers. We understand your concerns regarding the quality, safety, and odor of the bed, and we are truly sorry that the product did not meet the standards you expected.

After reviewing your case, we would like to make things right. We are happy to offer you the option of a replacement with another product of similar value, or an improved refund solution. We believe this is a fair way to address the issues you’ve raised.

Please kindly check your email inbox — we have sent you a message with more details and the next steps. We truly hope to have the opportunity to resolve this matter and regain your trust.

Thank you again for your honest feedback. It helps us improve.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 2, 2026

Dear Customer,

Thank you for sharing your experience, and we’re truly sorry to hear about the trouble you’ve had with your bookshelf. We completely understand your frustration — receiving a product with drilling issues is certainly not the experience we want for our customers.

It’s possible that there may have been a misunderstanding during assembly. We’ve just sent you the correct assembly instructions via email to help clarify the steps. If after following them the issue persists, or if the shelves are indeed incorrect, please don’t hesitate to reply to that email so we can assist you further.

We're here to help and will do our best to make this right.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 2, 2026

Dear Nowaz,

Thank you for bringing this to our attention. We understand your concern regarding the delivery time.

We would like to clarify that when you placed your order, the estimated delivery date was clearly displayed on the product page. Based on our records, your package did not take nearly 3 months to arrive; in fact, it was delivered earlier than the estimated time shown at the moment of purchase.

We will send you an email shortly with the full timeline of your order so you can review the details.

Thank you for your patience, and we remain at your disposal for any further questions.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 2, 2026

Dear Helen,

Thank you for taking the time to share your experience with us. We're really pleased to hear that you're satisfied with the quality of your coffee table — it’s wonderful to know you’re happy with the product itself.

We do sincerely apologize for the lack of communication while your order was in transit. We understand that regular updates can make a big difference, and we're sorry we fell short in that regard during the 10-week wait. For future reference, tracking information for orders is always available directly on our website, which can help you stay updated on the status at any time.

We truly appreciate your feedback and will use it to improve our communication going forward. Thank you again for your understanding and for your kind words about the table.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Updated Mar 27, 2026

Dear Ross,

Thank you for bringing this to our attention, and I'm truly sorry to hear about your experience. I completely understand your frustration regarding the delayed refund and the restocking fee concern — that is absolutely not the experience we want any of our customers to have.

To help us resolve this as quickly as possible, could you please provide your order number? Once we have that information, we will immediately investigate why your refund hasn't been processed yet and clarify the restocking fee situation. Our goal is to ensure this is sorted out promptly and fairly.

Again, I sincerely apologize for the frustration this has caused, and I appreciate you giving us the opportunity to make things right.

Update:

Thank you for sharing your experience, and I sincerely apologize for the frustration this has caused.

I want to explain the process regarding the refund. When a dispute is opened through PayPal, the funds are placed on hold, which prevents us from processing the refund directly. Once the dispute is closed, the hold is lifted, and we are able to issue the refund. Typically, it takes 1 to 5 business days for the refund to be completed after that point — it doesn't happen instantly.

I’m happy to confirm that your order has now been fully refunded. I trust you have already received the funds back.

Again, I apologize for the confusion and the delay. Thank you for your patience.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Feb 28, 2026

Dear Luca,

Thank you for sharing your feedback, and I’m truly sorry to hear about your disappointing experience. This is certainly not the level of service we aim to provide, and I completely understand your frustration.

Regarding the missing screws for your shelf — I want to clarify that the screws themselves were not out of stock. However, at the time your order was placed, we were in the middle of a holiday period, and shipping was delayed by a few days due to the break. Our team offered you two options at that time: wait for us to ship the screws once the holiday ended, or purchase them locally and we would reimburse you for the cost. I apologize if this was not clearly communicated or seemed like an inconvenience — that was never our intention.

Now that the holidays are over, we are ready to ship the screws to you immediately. Please let us know your preference via email, and we’ll take care of it right away. We genuinely want to make this right and help you assemble your shelf.

Again, I’m very sorry for the trouble this has caused, and I appreciate you giving us the opportunity to address the issue.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Feb 27, 2026

Dear Parag,

Thank you for sharing your feedback. We are sorry to hear that the delivery took longer than expected. We understand how frustrating it can be to wait for an order, and we sincerely apologize for the delay.

As mentioned on our website during the ordering process, the estimated delivery time is displayed to help customers make an informed decision. Nevertheless, we truly regret that the shipping time did not meet your expectations.

As a small gesture of apology for the inconvenience caused, we would like to offer you a gift. We have just sent you an email with further details – please check your inbox (and spam folder) to learn more.

We hope you will give us another chance to provide you with a better shopping experience in the future.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Updated Feb 27, 2026

Dear Greg,

Thank you for sharing your feedback. We are truly sorry to hear that the Coffee Table did not meet your expectations and that you feel this way about your purchase. This is certainly not the experience we want our customers to have.

We have already contacted you via email to address this matter properly. Once we have reviewed the situation, we will be happy to offer you a solution, whether it's a replacement or a refund. Please check your inbox (and spam folder) for our email with further details.

Again, we sincerely apologize for the disappointment caused and appreciate your patience.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Feb 27, 2026

Dear Daniela,

Thank you for bringing this to our attention. We are truly sorry to hear that your order (No. 1236511) arrived severely damaged and does not meet your expectations. This is certainly not the experience we want our customers to have, and we sincerely apologize for the frustration caused.

We understand that you are not interested in coupons or gifts, and we respect your decision. Instead, we would like to offer you a proper solution, either a replacement of the damaged item or a partial refund as compensation. We believe this would be a fair way to resolve the issue.

We have just sent you a detailed email with further information regarding this matter. Please check your inbox (and spam folder) and let us know which option works best for you.

Once again, we sincerely apologize for the inconvenience and appreciate your patience as we work to resolve this.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Feb 27, 2026

Dear Jean,

Thank you for sharing your feedback. We are truly sorry to hear that the chairs did not meet your expectations and that you feel this way about your purchase. This is certainly not the experience we want our customers to have.

We have already contacted you via email to address this matter properly. Once we have reviewed the situation, we will be happy to offer you a solution, whether it's a replacement or a refund. Please check your inbox (and spam folder) for our email with further details.

Again, we sincerely apologize for the disappointment caused and appreciate your patience.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Feb 27, 2026

Dear shahryar,

Thank you very much for taking the time to share your feedback with us! We are truly delighted to hear that you are pleased with your kids' dinner chair and that you found it easy to assemble, of good quality, and the perfect size for your little one.

We sincerely appreciate your kind words about the product itself—it means a great deal to our team to know that our efforts to create user-friendly, well-made furniture are making a positive difference for families like yours.

Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order.

Your honest feedback helps us grow, and we are so grateful that despite the longer wait, you are happy with your purchase. Should you ever need assistance in the future or have questions about any of our other products, please don't hesitate to reach out—we would be more than happy to help.

Thank you once again for choosing us and for your support. We hope to have the opportunity to serve you again soon—hopefully with a faster delivery next time!

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Feb 27, 2026

Dear Gillian,

Thank you so much for your wonderful feedback! We are absolutely delighted to hear that your product arrived exactly as described and that you are satisfied with both the quality and the assembly process.

It means a great deal to our team to know that our efforts to provide accurate product descriptions and maintain high quality standards are appreciated by customers like you. We also put careful thought into designing our products to be user-friendly, so we are especially happy to hear that assembly was straightforward and hassle-free for you.

Your kind words encourage us to continue delivering the best possible experience to every customer. Should you ever need assistance in the future or have questions about any of our other products, please do not hesitate to reach out—we are always here to help.

Thank you once again for choosing us and for taking the time to share your positive experience. We look forward to welcoming you back soon!

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Feb 27, 2026

Dear MRBAKER,

Thank you so much for your positive feedback! We are thrilled to hear that your order arrived on time and that assembly was easy for you.

It is wonderful to know that everything went smoothly with your purchase. We always strive to ensure timely deliveries and user-friendly designs, so your satisfaction truly means a lot to us. Feedback like yours motivates our team to continue maintaining high standards in both shipping efficiency and product quality.

Should you need any assistance in the future or have questions about any of our other products, please don't hesitate to reach out. We would be more than happy to help you again.

Thank you once more for choosing us and for taking the time to share your experience. We look forward to serving you again soon!

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Feb 27, 2026

Dear Customer,

Thank you very much for your positive feedback and for taking the time to share your experience with us! We are truly delighted to hear that you are satisfied with our products and that you find them to offer good value for the price.

We also genuinely appreciate your honest and helpful note regarding the delivery time. Transparency is important to us, and we always aim to provide clear estimated shipping timelines on our website so customers can make informed decisions. We understand that waiting can sometimes be challenging, and we continuously work to improve our shipping processes while keeping our products affordable.

Your kind words about the product quality mean a great deal to our team, and we are so glad that despite the longer wait, the items met your expectations.

Thank you once again for choosing us and for your understanding. We hope to have the opportunity to serve you again in the future—hopefully with a shorter delivery time next time!

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad