I bought 4 kitchen chairs described as real genuine leather after waiting 12 weeks for delivery to be fair I knew it was a long delivery time, then chairs chairs arrived and made from cheap vinyl and... See more
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The company advertises a range of products. Unfortunately, you will not necessarily receive what you think you ordered i.e. the product does not in fact match the photos, description or dimensions... See more
Company replied
Very disappointing experience with Litfad. I ordered 3 bar stools and paid 420.35 € in advance. After waiting several months I received only ONE stool. The other two items were never delive... See more
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Company details
- Home Furniture Shop
- Decoration and Interior Design Store
- Home improvement shop
- Kitchen Furniture Shop
- Lighting Shop
- Outdoor furniture shop
About Litfad
Written by the company
Welcome to Litfad
About Litfad
Written by the company
- More than Furniture & Lighting here
- At Litfad, we believe that the right furniture can transform not only a home but how you feel within daily life. That’s why we love to help you find your just-rights that are both timeless and reliable - designed to match the rhythm of your everyday life and built to last. Whether you're gathering with loved ones, working on your passions, or simply enjoying a Friday night, each piece in your home is crafted to stay with you, quietly supporting every chapter of your story.
- You're always supported
- Building lasting relationships with our customers is paramount. We promise to approach every interaction with the highest level of respect, ready support, and warm kindness.
2.You matter the most
24/7 Customer Service
Providing a respectful, well-supported and hassle-free experience is all we do and everything we strive for.
Contact info
About Litfad
2.0
Poor
13K reviews
Replied to 82% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shipping was smooth and hassle-free
Shipping was smooth and hassle-free. Received updates along the way.
4 February 2026
Unprompted review
Reply from Litfad
Dear Amanda,
Thank you so much for taking the time to share your positive shipping experience! We're delighted to hear that the process was smooth, hassle-free, and that you found the updates along the way helpful.
Providing clear communication and reliable delivery is a key focus for us, so your feedback is very encouraging and valuable to our team.
We truly appreciate you choosing us and hope you enjoy your product. We look forward to serving you again in the future!
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Simple setup and nice appearance
Installation was easier than expected, and the product looks great once set up.
23 December 2025
Unprompted review
Reply from Litfad
Dear William,
Thank you for your fantastic review! We're so pleased to hear that the installation process was easier than you anticipated and that you're happy with how the product looks now that it's set up.
We strive to design our products with user-friendly assembly in mind, so it's very rewarding to know we hit the mark for you. Enjoy your new purchase!
We truly appreciate you choosing us and thank you for sharing your experience.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Modern look at a fair price
I like the clean, modern design. For the price, it’s a very good deal. Would recommend.
7 January 2026
Unprompted review
Reply from Litfad
Dear Lucas,
Thank you so much for taking the time to leave such positive feedback! We're thrilled to hear that you appreciate the clean, modern design and feel our product offers great value for the price.
Your satisfaction is our top priority, and comments like yours truly make our day. We are especially grateful that you would recommend us to others—it's the highest compliment we can receive.
We sincerely value you as a customer and look forward to hopefully serving you again in the future.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
CROOKS!!
Ok this is evidence that Litfad are CROOKS! Since I opened dispute resolution case with PayPal, Litfad wanted me to ‘close the dispute’ first explaining that they are unable to issue a full refund if £125.22 because the case is pending. UNTRUE AND LIARS!! I spoke to PayPal today and they said the seller CAN ISSUE a refund anytime - funds are not locked in just because there’s a case dispute. Litfad can issue the refund their end notwithstanding the case still being open with PayPal. Yet again Litfad are refusing to refund!! Absolutely disgusting customer service - con artists!! DONT BE FOOLED BY LITFAD
6 February 2026
Unprompted review
Reply from Litfad
Dear Sandie,
Thank you for reaching out, and we apologize for any confusion or frustration our previous communication may have caused regarding the PayPal dispute.
Please allow us to clarify the situation from our end. Based on our system and payment processing configuration, our ability to issue a direct refund through our platform is restricted while a PayPal dispute is open. This is not a policy set by PayPal but a limitation within our own refund system linked to the transaction's dispute status. Therefore, closing the dispute would indeed enable us to process your refund of £125.22 immediately.
We want to assure you that we have never failed to issue a refund after a dispute is closed. Our request is solely to allow us to proceed with the refund swiftly through our system.
If you prefer not to close the dispute, the alternative is to await PayPal’s formal review and resolution, which typically takes 10–45 days. PayPal will then handle the refund directly based on their investigation outcome.
We sincerely apologize for any inconvenience this has caused. Our goal is to resolve this fairly and promptly, and we are here to assist you further based on whichever option you choose.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Still waiting for a refund…
Still waiting for a refund from this seller as they have agreed. They are sneakily trying to make me close my PayPal case before issuing the refund by lying and telling me they are unable to refund without the case closed.
THIS IS JUST SO THEY CAN BLOCK YOU AND NOT REFUND YOU.
I will still await this refund for my misleading, terrible quality miss sold product. Happy to leave a review daily to warn people how shocking this company are!
Happy to take this to court with all my email evidence and fraud reports.
21 September 2025
Unprompted review
Reply from Litfad
Dear Rebecca，
We sincerely apologize for the experience you've had. Please understand that when a PayPal case is open, our system is restricted from processing refunds due to the payment platform's dispute procedures—we are not intentionally withholding your refund.
Now that the case has been closed, we have immediately proceeded with the refund. The amount is currently being processed and is expected to reach your account by tomorrow.
We truly regret any frustration this has caused and appreciate your patience. If you do not receive the refund by tomorrow, please let us know directly so we can follow up urgently. Thank you.
Update:
Thank you for sharing your concerns — we truly appreciate the opportunity to address them.
We want to confirm that a refund has already been processed in accordance with the agreement we reached. We understand your frustration regarding the earlier communication about the PayPal case, and we sincerely apologize for any confusion or inconvenience this may have caused.
If you have any further questions or need additional assistance, please don't hesitate to reach out to us directly — we're here to help.
Thank you for your time and patience.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Smooth Transaction
Placing the order was simple, and I appreciated the regular updates on shipping. Very satisfied.
5 February 2026
Unprompted review
Reply from Litfad
Dear HAROLD,
Thank you so much for your wonderful feedback! We are truly delighted to hear that you found the ordering process simple and that our shipping updates were helpful. It's fantastic to know you are very satisfied.
Providing a smooth and transparent experience from start to finish is our top priority, so your comments mean a great deal to us and our team. We sincerely appreciate you choosing us and look forward to serving you again in the future
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Easy purchase and clear communication .
The checkout process was simple and I received updates along the way. The product arrived safely and matched the description perfectly.
31 October 2025
Unprompted review
Reply from Litfad
Dear Anes,
Thank you so much for taking the time to share your positive experience with our checkout process and product. We're thrilled to hear that you found the process simple, appreciated the updates, and that the product arrived safely and as described.
Providing a smooth, transparent journey from ordering to delivery is exactly what we aim for, so your feedback truly means a lot to us. It lets us know we're on the right track.
We sincerely appreciate you choosing us and look forward to serving you again soon.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Zero stars - truly awful
If I could give the company zero, I would. After what feels like hundreds of back-and-forth, extremely frustrating emails, I can’t even be bothered to go in to a lengthy bad review.
- Ceiling light blew my electrics.
- Customer service abysmal.
- £150 down and had to resort to just buying another light too.
Avoid like the plague.
5 February 2026
Unprompted review
Reply from Litfad
Dear lauren,
We are truly sorry to hear about the significant frustration and disruption caused by your experience. A ceiling light that affects your home's electrics is completely unacceptable, and we sincerely apologize for the stress and inconvenience this has caused, as well as for the poor service you received during the resolution process. You should never have to go through such an ordeal.
To make this right for you, we would like to offer a swift and concrete resolution. We can arrange for a full replacement of the product, issue a refund for your purchase, or help you select an alternative item of equivalent value — whichever option you prefer.
To proceed and ensure we handle this correctly and efficiently, we will send you a detailed email shortly with the next steps. Could you please check your inbox (including your spam/junk folder)?
We deeply regret that your experience fell so far short of our standards and are committed to resolving this for you properly. Thank you for bringing this to our attention.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Stylish piece that stands out
This item became a focal point in my room. The design is modern and elegant, and it blends well with my décor.
31 October 2025
Unprompted review
Reply from Litfad
Dear Evanas,
Thank you so much for your wonderful feedback! We are truly delighted to hear that the item has become a focal point in your room and that its modern, elegant design blends seamlessly with your décor. It's always our goal to create pieces that not only stand out but also harmonize beautifully with personal style and space.
We truly appreciate you taking the time to share your experience. It means a lot to us to know we’ve helped enhance your home. If you ever need assistance or have further thoughts to share, please don't hesitate to reach out.
Wishing you many happy moments in your beautifully styled space!
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Great Build Quality
The product feels strong and well constructed. Looks great in my room.
4 February 2026
Unprompted review
Reply from Litfad
Dear Jessica,
Thank you so much for taking the time to share your positive experience! We're truly delighted to hear that you find the product strong, well-constructed, and that it looks great in your room. Your feedback means a lot to us and helps us continue striving for quality and design that our customers love.
We appreciate your support and hope it continues to bring you joy and satisfaction. If there’s ever anything we can assist you with in the future, please don’t hesitate to reach out. Have a wonderful day.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Do not buy from Litfad
Kicking myself for not researching this company before purchase. Please do not touch them with a barge pole!
My coffee table took over six months to arrive after numerous complaints- the packaging was in tatters; vital legs and fixings were missing and customer services will fob you off with all sorts of excuses. I still do not have a usable piece of furniture or a refund. This company is a complete joke - just not funnny!
5 February 2026
Unprompted review
Reply from Litfad
Dear Philippa,
We are genuinely sorry to read about your experience and fully understand your frustration. Taking over six months to arrive, only to come with damaged packaging and missing essential parts like legs and fixings, is completely unacceptable. We sincerely apologize for the significant inconvenience and the poor service you’ve received.
Your order should have been handled much better, and we do not want you to be left with an unusable item. To resolve this as quickly as possible for you, could you please share your order number with us? Once we have it, we can arrange for the missing legs and fixings to be dispatched to you immediately.
We truly regret that your trust has been let down in this way. Our goal is to make this right and ensure you receive the complete, functional coffee table you ordered. Thank you for bringing this to our attention, and we look forward to helping you resolve the matter.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Outstanding Quality
The material and finish of the furniture are top-notch. It feels durable and looks great.
3 February 2026
Unprompted review
Reply from Litfad
Dear rose,
Thank you so much for taking the time to share such wonderful feedback! We're truly delighted to hear that you're pleased with the material and finish of the furniture, and that it not only feels durable but also looks great in your space. Crafting high-quality, long-lasting pieces is at the heart of what we do, and knowing we've met your expectations means a lot to us.
We appreciate your trust and support, and we hope this furniture brings you joy and comfort for many years to come. Should you ever need anything else, please don’t hesitate to reach out.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Excellent Purchase Experience
The entire process was smooth. The product arrived on time and looks fantastic.
2 February 2026
Unprompted review
Reply from Litfad
Dear Harold,
Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that the entire process was smooth, the product arrived on time, and that you are happy with how it looks. This is exactly the kind of seamless and satisfying experience we strive to provide for every customer.
We truly appreciate your support and trust in us. If you ever need anything in the future, please don’t hesitate to reach out.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Very disappointed
Stupidly didn't read reviews first. The cupboard i ordered took 10 weeks to arrive and was really poor quality. 'Real wood' turned out to be plywood. Flimsy, not finished and extremely overpriced. On reading further I don't think getting a refund is likely so I will cut my losses and see if it lasts more than a few weeks before falling apart
3 February 2026
Unprompted review
Reply from Litfad
Dear Joanna,
We sincerely apologize for the frustration and disappointment you have experienced with your recent purchase. Please accept our deepest apologies for the quality of the product not meeting your expectations. It is truly disheartening to hear that the item did not match the description and arrived in an unsatisfactory condition.
Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order.
We take all feedback seriously and are committed to making this right for you. Could you please provide us with your order number? Once we have that information, we will promptly investigate the specifics of your case and work with you to arrange either a replacement or a refund, whichever you prefer.
Your satisfaction is important to us, and we want to ensure you receive a fair resolution. We appreciate you bringing this to our attention and hope to have the opportunity to regain your trust.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Bad experience, don't recommend
do not buy from them:
1) expensive products for rather poor quality
2) Might wait for at least 7 months to have finally have the wardrobe. order placed on 17 october 2025. First delay in december due to Christmas holidays. Order finally arrives on 21 of january 2026 with a big crack on the front door and another long crack (less deep) in one of the inner boards. On 22 of January i claim the replacements. After 1 week of email exchanges, the claims have not been processed yet. On the contrary, because of the Chinese New Year, they ask me if i can wait for production to start on March 3rd (which then means another at least 40 days for the shipment) -> maybe end of april i get the replacements. Of course i replied to the question that is not acceptable and i don't want to wait until 3rd of March.
Look for other companies...
My reply to the message from Litfad:
How can you guarantee to me that, based on the pictures provided, you understand the damage and hence would give me (who knows when?) the right solution to fix it? 2) I don’t want to take the responsibility to fix it (it is yours!), 3) partial refund of 10% is ridiculous given the circumstances and that basically I will have to wait, optimistically, until mid April for an order i placed in october 2025.
Finally, reading all the email exchanges, whenever there was an inconvenience from your side (i.e. delay in december, delay in production...) stop asking if this is "acceptable for you?" when you do not have anything substantial to offer back and eventually do it your way.
3 February 2026
Unprompted review
Reply from Litfad
Dear Andrea,
We are truly sorry to hear about the damage to your wardrobe and the long wait you've experienced. We sincerely apologize for the frustration this has caused.
Regarding the replacement parts, due to the Chinese New Year holiday, our suppliers and shipping partners are currently closed, making it impossible to dispatch the items immediately. Production will resume after March 3rd.
We understand that this additional wait is not ideal. If you are willing to wait, we would like to offer you a gift as a gesture of goodwill for your patience. If you prefer not to wait, we can also arrange a partial refund so that you can repair the wardrobe locally or source the necessary parts yourself.
We will send you a detailed email shortly to discuss these options further. Please check your inbox and let us know how you would like to proceed.
Thank you for your understanding, and we apologize again for the inconvenience.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
High-quality look at a reasonable price.
I’m impressed with how premium this item looks once installed. The materials feel solid and the finish is clean. Definitely good value for money.
14 October 2025
Unprompted review
Reply from Litfad
Dear Lucy,
Thank you so much for taking the time to share your positive experience with our product! We are truly delighted to hear that you are satisfied with the premium look and solid feel once it was installed. It’s wonderful to know that the clean finish and overall quality met your expectations and offered good value for your money.
Your feedback means a lot to us and encourages our team to continue delivering well-crafted items. We hope it brings you lasting enjoyment and adds a special touch to your space.
If you ever need anything in the future, please don’t hesitate to reach out. Wishing you many happy moments with your new purchase!
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Modern and Stylish
The design is modern and stylish. It fits my decor perfectly.
28 January 2026
Unprompted review
Reply from Litfad
Dear Keith,
Thank you so much for your lovely feedback! We're thrilled to hear that you find the design modern and stylish, and that it fits your décor perfectly. That's exactly the kind of seamless match we always hope our products bring to our customers' homes.
Your kind words truly mean a lot to our team and inspire us to continue creating thoughtfully designed pieces. We sincerely appreciate your support and are grateful that you took the time to share your experience with us. Wishing you many happy moments enjoying your new addition!
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Avoid Avoid Avoid
Placed order in November only arrived a couple of weeks ago one of the boxes completed ripped all the polystyrene inside was in pieces edges of the desk chipped marks all over. No build instructions contacted the company they sent instructions. I have realised that the LED lighting is missing and there’s no power supplies when I have question it and informed them that the quality is poor and not worth what we have paid and we haven’t got what we have paid for they are not being helpful. I have asked to return for a refund as I am within my 30 days return policy however after reading these reviews I don’t hold out much hope and wish I’d looked at these reviews before as I wouldn’t have bothered and I would not recommend buying from them. Cheap furniture rubbish service
2 February 2026
Unprompted review
Reply from Litfad
Dear Denise,
We sincerely apologize for the extremely disappointing experience you’ve had with your order. This is certainly not the standard we aim for, and we are truly sorry that the desk arrived damaged, incomplete, and without proper instructions.
We would like to look into this immediately and make it right for you. Could you please provide us with your order number ? Once we receive it, we will thoroughly investigate what happened and arrange for either a refund, replacement of missing parts, or an exchange for another product of equivalent value—depending on your preference and situation.
We understand your frustration and regret that our initial response was not helpful enough. Please allow us the opportunity to resolve this properly. Thank you for bringing this to our attention, and we hope to have a chance to restore your trust.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Don't do it! Just go to IKEA!
We ordered 2 bookcases which took 2 months to arrive. There was no update or information given about when they were likely to appear. I would not have minded this if it was good quality when it did arrive. However, several of the pieces were bashed and had cracks and scrapes on them.
The bookcase was described as being made of wood. It was actually several different kinds of wood bits covered in some kind of plasticky coating to hold it all together. Strictly speaking, "made of wood," but very definitely not what we were expecting.
The instructions were all in Chinese and they don't translate.
All in all a long wait for something which was described in a way that implied it was made of solid wood. Was badly packaged so that it was damaged and didn't have instructions we could follow. I wish we had just gone to IKEA!
17 January 2026
Unprompted review
Reply from Litfad
Dear Mairi,
We are truly sorry to hear about your disappointing experience with the bookcases you ordered from us. We sincerely apologize for the lack of communication, the damage to the parts. This is certainly not the quality of service or product we aim to provide, and we understand your frustration completely.
Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order.Your package was delivered within the estimated time frame.
To immediately address the issues you've raised:
1. We will send you a properly translated, detailed instruction manual in English to help with the assembly.
2. We will arrange for the free replacement and shipment of all damaged or defective parts for both bookcases at no cost to you.
We will then follow up with a detailed email outlining the next steps and a timeline for the shipment of your new parts.
We value your feedback and hope to have the opportunity to make this right for you. Thank you for bringing these serious issues to our attention.
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
Seamless Ordering Process
Ordering from Litfad.com was quick and easy. Everything arrived on time and exactly as shown.
23 September 2025
Unprompted review
Reply from Litfad
Dear Maisie,
Thank you so much for taking the time to leave such a wonderful review! We are truly delighted to hear that your ordering process with Litfad.com was quick and easy, and that everything arrived on time and exactly as expected.
Positive feedback like yours is incredibly valuable to us. It affirms our commitment to providing a seamless shopping experience, from the website navigation right through to the timely and accurate delivery of our products.
Knowing that we have met your expectations is the best reward for our team's efforts. We truly appreciate you choosing Litfad and hope you enjoy your new items!
( Litfad Support Team at support@litfad.com, 24/7 stands by your side)
Litfad
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