I loved litter robot 3; but it stopped taking reliable weights of my 2 cats after 2 years of use (and cross country move). We upgraded to the current model (i believe the 5), we still love it but we f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This really is a “quality of life purchase.” Although some upkeep is needed, taking care of litter is much easier and less time consuming than it was. And odor is much less of a problem. I have four c... See more
Company replied
Brilliant product and outstanding customer support. Mine broke after 3 years (worked brilliantly until then) and they very swiftly sent me the part that would fix the issue free of charge. I’d definit... See more
Company replied
Julie M was amazing! She understood the problem I had and resolved it quickly. She helped me with an ordering issue that could have deterred me from re purchasing same day and putting off the order fo... See more
Company details
Written by the company
Having a pet makes everything a little more magical—and we’re creating a world where that magic is endless. Since 2000, we’ve helped pet parents outsmart daily chores by solving the problems that matter most. We aim to be the worldwide leader in connected pet care and refined pet accessories, building beautiful solution-oriented products that solve problems, are enjoyable and intuitive to use, and deliver meaningful insights for pets and people alike. All repairs and service are done in-house at our Michigan and Wisconsin facilities by our expert technicians, so you can always count on quality service when you need it. Our USA-based customer experience specialists work closely with our on-site engineers to deliver fanatical support before, during, and after a purchase. Our 200+ person assembly and fulfillment center located in Juneau, Wisconsin is Whisker’s hub for assembling and distributing our premium products. We’re on a mission to transform the future of pet care and build beautifully functional products that help make life with your pet endlessly better.
Contact info
Auburn Hills, United States
- Support@whisker.com
- litter-robot.com
3.2
Average
587 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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UK site
UK site
Places an order for a Litter Robot 3 liner. The website happily took my money and there was no information to state that there might be a delay. It has been 2 weeks and the liner has not been sent.
Having contacted customer services numerous times i have now discovered that they have not had stock since 20th December. This is a company that sells a premium product and will take your money without notifying you that the item is not in stock.
26 January 2026
Unprompted review
Reply from Whisker
Hello,
We're sorry to hear about the trouble that you experienced when trying to place an order with us. We would be happy to take a look into this for you, but we would need some additional information in order to locate your account. We have asked for additional information via TrustPilot so that we can look into this issue for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing from you soon!
Still scamming me
Still scamming me, 2 months after placing the order, GIVE ME MY MONEY BACK
26 January 2026
Unprompted review
Reply from Whisker
Hello,
We can assure you that we are not a scam. While we're sorry to hear that your order has been delayed, we weren't able to locate any order in our system with the information that you provided in this review. We would be happy to take a look at your order, but we would need some additional information in order to locate your account. We have asked for additional information via TrustPilot so that we can look into this issue for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing from you soon!
This is an expensive litter box and…
This is an expensive litter box and malfunctions regularly. The liner is coming apart from the bonnet leaving open gaps for little to fall where it shouldn’t go. It constantly stops due to pinch errors and bonnet removal issues. Total waste of money. It’s more work than a non-electric manual litter box.
25 January 2026
Unprompted review
Reply from Whisker
Hi JD,
We appreciate you taking the time to write this review, but are sorry to hear about the trouble that you've been experiencing with your Litter-Robot. Thank you for following up with us and providing the additional information via TrustPilot. We can see that you were able to get in contact with our Whisker Support team and that they were able to walk you through the steps to get that Litter-Robot back up and running. If you have any other questions or need any other assistance, please be sure to reach back out to us. We're always happy to help!
Carolina N was amazing and so helpful
Carolina N was amazing and so helpful. She listened to my concerns and helped trouble shoot my problems. She was open to feed back about my situation with my litter robot and address my concerns promptly and professionally based on my feedback.
24 January 2026
Unprompted review
Reply from Whisker
Hi Hannah!
Thank you for taking the time to write such a kind review! We're thrilled to hear that our Whisker Support team was able to address your issues and get them resolved. We want you and your fur babies to be able to enjoy our products for years to come. Thank you for being a part of our Whisker Family!
Happy after skeptical
We were honestly skeptical because our cat likes to pee in one corner which makes the litter a wet mess. Fortunately with the round corner and time delay for clumping, things have actually been really smooth. I wish we'd bought it sooner. The thing that really sold us was the trial period and warranty. We don't normally like returning things but with a big purchase and big doubts it was the deciding factor. Happily made it past that period with no issues after extending the clumping time. Their support is great too!
19 November 2025
Unprompted review
Reply from Whisker
Hi James!
Thank you so much for taking the time to write this 5-star review! We're happy to hear that the Litter-Robot has proven to be such a worthwhile investment for you and your fur babies. The chore of scooping is never fun, so it's our pleasure to be a part of making life with your kitty pals a little easier. Thanks for being a part of our Whisker Family!
Many features on litter robot only work…
Many features on litter robot only work about 20% of the time Bought Feeder robot that didn’t work. Sent it back and they sent me a new that also didn’t work. For the expense it’s not worth it. Advertising about features are lies. Don’t buy this product
22 January 2026
Unprompted review
Reply from Whisker
Hello Joel,
We're sorry to hear about the issues that you've experienced with your Feeder-Robot and Litter-Robot. We always want you to have a positive, seamless experience with us, and we're saddened to hear this hasn't been the case. A scoop-free lifestyle is something we want you to be able to enjoy daily. We have asked for additional information via TrustPilot so that we can look into this issue more for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing from you soon!
While I love the robot itself
While I love the robot itself, the hopper is another story. I can’t get it to ever work. It worked one day. I’ve done everything it says to do clean the hinges, make sure no gaps, and nothing! So still having to add litter on the regular.
20 January 2026
Unprompted review
Reply from Whisker
Hi Sherry!
We appreciate you taking the time to write this review and are so sorry to hear about the trouble that you've been experiencing with your LitterHopper. We appreciate you following up with us and providing the additional information that we requested via TrustPilot. A member of our Whisker Support team has reached out to you via email in order to assist you further. If you have any other questions or concerns, please be sure to follow up with us via that email. We look forward to hearing from you soon!
I love litter robot and their support…
I love litter robot and their support team. When I had issues, i call support they are very helpful in listening and having a solution for me. I can't imagine not having my litter robot. I absolutely love it and so do my 3 cats. Thank you Litter Robot and your support team.
19 January 2026
Unprompted review
Reply from Whisker
Hi Sheila!
Thank you for taking the time to write this kind review. We're happy to hear that you love your Litter-Robot and that our Whisker Support team has been able to assist you whenever you needed it! We want you and your fur babies to be able to enjoy our products for years to come. Thanks for being a part of the Whisker Family
I am soo glad I purchased the Liter…
I am soo glad I purchased the Liter Robot. One of the best purchases I have made this year. I have 2 indoor cats that love it as much as I do . I don’t have to scoop poop ever again and that is something I never looked forward r to doing after a long day at work. I love mine and would not trade it for anything else . Very satisfied customer.
16 January 2026
Unprompted review
Reply from Whisker
Hi Jennifer!
Thanks for taking the time to write this 5-star review! We're happy to hear that the Litter-Robot has proved to be such a worthwhile investment for your household! The chore of scooping is never fun, so it's our pleasure to be a part of making life with your kitty pals a little easier. Thanks for being a part of our Whisker Family!
Twice in have used customer support…
Twice in have used customer support with excellent service.
Quick and efficient. A good product with good support.
I feel that does not occur with other companies.
Thank you for excellent service.
16 January 2026
Unprompted review
Reply from Whisker
Hi Chris!
Thank you for taking the time to write such a kind review! We're happy to hear that our Whisker Support team has been able to assist you all of this time! We want you and your fur babies to be able to enjoy our products for years to come. Thank you again for being a part of our Whisker Family!
Defrauding customers through warranty denial
Bought a litter robot 4 and a litter hopper from a third-party site. The product is flaky and often doesn't work correctly, but I was able to live with that. Except now, the litter hopper broke (after less than 9 months of use), and whisker doesn't give a warranty! The third party sales website says "nope, not our problem", and whisker simply says "nope, not our problem either!"
So they sell you trashy products that immediately break and then don't even cover it. I'd call it a fraud, but they've probably hired enough lawyers to make it legal somehow (god knows, their trash costs enough for them to afford this).
16 January 2026
Unprompted review
Reply from Whisker
Hi Johannes,
We're sorry to hear about the issues that you've experienced with your LitterHopper. We have asked for additional information via TrustPilot so that we can look into this issue more for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing from you soon!
App not working on an iPhone 8
Had some trouble with the app on my old iPhone 8.As our iPhone 13 still worked I expected to be told that my phone was no longer supported due to age. NOT THE CASE! The support team said the would work on my problem and get back to me. That is exactly what happened. It took a couple of weeks but I was informed of the progress as promised and the app now works perfectly. The BEST tech service I have ever received. Thank you Whisker.
30 December 2025
Unprompted review
Reply from Whisker
Hi Kenneth!
Thank you for taking the time to write this review! We're happy to hear that our Whisker Support team were able to assist you in accessing the Whisker App. We want you and your fur babies to be able to enjoy our products for years to come. Thank you for being a part of our Whisker Family!
I needed a one tiny replacement part
I needed one tiny replacement part, a Litter-Robot Base Glider Button. My guess is these 4 tiny pieces of plastic cost less than 5 cents to make. I only needed one which could have been mailed in a first class envelope with a 78 cent stamp, actually all four could be sent in that envelope they are so small. But this company had to make me buy 4 for $10 and then to add insult to injury another $10 shipping! How’s that for customer goodwill? Their litter robots are expensive enough to afford a customer some goodwill instead of ripping him off for $20. There are other litter robot companies I’d give my business to before ever coming back to these money grubbers.
12 January 2026
Unprompted review
Reply from Whisker
Hey Tony!
Thank you for taking the time to write this review. We're sorry to hear about the issue that you ran into while ordering these replacement parts on our website. We offer free shipping to the contiguous United States on all orders of $49 or more. All of our Litter-Robots come with a WhiskerCare™ 1-Year Warranty, during which we will repair your Litter-Robot at no cost to you if anything goes wrong. We pay for the parts, labor, and shipping. We would be happy to take a look into your unit, but were unable to locate your account with the information you provided. We have asked for additional information via TrustPilot so that we can look into this issue more for you. Once you have responded with that information, a member of our Whisker Support team will reach out to you via email. We look forward to hearing from you soon!
having trouble with the unit not…
having trouble with the unit not completing a cycle without having to reset. I have cleaned the unit inside and out,removeing the drum. I've reset the weight scale and still not completing a cycle.
13 January 2026
Unprompted review
Reply from Whisker
Hi Doug!
Thank you for taking the time to write this review. We always want you to have a positive, seamless experience with us, and we're saddened to hear this hasn't been the case. A scoop-free lifestyle is something we want you to be able to enjoy daily. We appreciate you providing us with that additional information that we requested via TrustPilot. A member of our Whisker Support team has recently sent you an email in order to look into this issue with your further. If you have any other questions, please be sure to follow up with them via that email. We look forward to hearing from you soon!
£850 brick because they cannot supply any parts
Find another company to your products with of way to be like me and end up with £850 little robot you cannot use because a company can’t supply the partsI ordered parts for litter robot 4 I was waiting and waiting for the parts to arrive. Nothing arrived after a couple of weeks. I contacted them and they said they do not have one of the parts and they don’t know when it’s in stock and they’re talking to the people who manufacture it so basically I have an £800 products I cannot use because they have no spare parts and they don’t know when the spare parts will be available but they had taken the money for the parts which I’m pretty sure under the UK law is illegal. Find another company because the way this company works is awful.
13 January 2026
Unprompted review
Reply from Whisker
Hello Stephen,
We appreciate you taking the time to write this review and are sorry to hear about the delay in shipping that you experienced. We take all feedback seriously and are constantly working to improve our products and services. While we're sorry about the delay in shipping, we're happy to see that you were able to get in contact with our Whisker Support so that we could help you cancel and refund your order. If you have any other questions or concerns, please don't hesitate to reach back out to us. We're always happy to help. Thank you for being a customer, and we hope you’ll give us another chance in the future.
Unit Works as Promised
Unit Works as Promised, but have ONE of My 5 Cats WILL NOT USE!! Have tried many solutions including litter attractants, etc.
Some Cats will not use, I guess.
11 January 2026
Unprompted review
Reply from Whisker
Hello!
We're sorry to hear about the trouble that you've been experiencing with trying to acclimate one of your fur babies to their Litter-Robot. We appreciate you following up with us and providing that additional information via TrustPilot. Unfortunately, we were unable to successfully send an email to the address you provided. If you're still experiencing acclimation issues or have any questions please don't hesitate to reach back out. You can email us at support@whisker.com, live chat via our website https://www.litter-robot.com/support, or call 1-877-250-7729. Our hours are Mon-Fri: 9 AM-9 PM EST & Sat-Sun: 9 AM-5 PM EST.
Lexi was awesome her product knowledge…
Lexi was awesome her product knowledge and cheery disposition were wonderful
11 January 2026
Unprompted review
Reply from Whisker
Hi Lionel!
We're thrilled to hear that our Whisker Support team was able to assist you when you got in contact with us! If you ever have any other questions or need any assistance, we're always happy to help! You can email us at support@whisker.com, live chat via our website https://www.litter-robot.com/support, or call 1-877-250-7729. Our hours are Mon-Fri: 9 AM-9 PM EST & Sat-Sun: 9 AM-5 PM EST. Thank you again for the kind review!
Incredibly convenient, fantastic customer service
I have owned a whisker Little robot 3 for about 5 years. Not only is this incredibly convenient but anytime I've had a problem and that's been a few times over the 5 years I've had it, why you might need to wait a little bit on hold other service they give you is almost unbelievable and how good it and generous it is. Long after my warranty expired they've been willing to walk me through any problems occasionally even replace parts for free. It's kind of amazing I have never dealt with a company with this level of customer service or at least not for a long long time. These are expensive but worth it if you can afford it and I highly recommend the company as well.
And they even left a nice reply here:
8 January 2026
Unprompted review
Reply from Whisker
Hello Ian!
Thank you for taking the time to write such a kind review! We're happy to hear that you're still loving your Litter-Robot and that our Whisker Support team has been able to assist you all of this time! We want you and your fur babies to be able to enjoy our products for years to come. Thank you again for being a part of our Whisker Family!
Litter robot 4 worked at first…
The litter robot 4 worked at first and then, just when I was near the end of the free trial, it stopped connecting to WiFi and went offline. The troubleshooting for this is crazy. I called customer service and they told me the litter robot needs a very specific internet connection and I could contact my service provider, etc. I mean WHAT?!?! They bury the lead and act like a scam by not being upfront and clear about that prior to purchasing. I would not recommend this to anyone and I am looking into alternatives myself. I prefer utilizing upfront and honest businesses that I can trust.
9 January 2026
Unprompted review
Reply from Whisker
Hello,
Thank you for taking the time to write this review. We're sorry to hear about the issue that you experienced with your Litter-Robot not connecting to the WiFi. Our robots require a 2.4 GHz WiFi signal. (5 GHz band only supported for Litter-Robot 5 Pro.) Litter-Robot automatic litter boxes support either IPv4 or IPv6 addressing. Feeder-Robot requires IPv4 addressing, and is unable to connect to shared networks (apartment complexes, college dorms, etc.). You can find out more about our Whisker App and connection requirements from the FAQ page on our website here: https://www.litter-robot.com/faq.html
If you have any other questions or concerns, please be sure to reach back out to us. You can email us at support@whisker.com, live chat via our website https://www.litter-robot.com/support, or call 1-877-250-7729. Our hours are Mon-Fri: 9 AM-9 PM EST & Sat-Sun: 9AM-5 PM EST. We're always happy to help!
Super easy to get help
I needed a simple replacement part for newest Litter Robot 4. The customer service rep was excellent and made sure that the right part was ordered. The partwas under warranty. I own 6 Litter Robots. 3 LR3 Connect and 3 LR4. All are working and definitely being used. Whenever I called customer service I have received excellent help.
7 January 2026
Unprompted review
Reply from Whisker
Hi Paul!
Thank you for taking the time to write such a kind review! We're thrilled to hear that our Whisker Support team was able to get that replacement part set up and ordered for you. We want you and your fur babies to be able to enjoy our products for years to come. Thank you for being such a loyal member of our Whisker Family!
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