Little Ones London Reviews 

2,558
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and supportive staff for providing outstanding guidance, making the entire job search process remarkably smooth, reassuring, and completely stress-free. People consistently highlight the exceptional customer service, noting that consultants are always extremely responsive, kind, and genuinely dedicated to matching individuals with the right families. However, some customers also noted frustrating delays, unhelpful communication, and significant difficulties when trying to secure suitable candidate replacements. A few reviewers expressed deep disappointment regarding unresolved issues, poor follow-up service, and a complete lack of proper support after initial placements unfortunately failed.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is professional, supportive, and efficient... See more

Service

Customers report overall satisfaction and positive experiences with the service, highlighting professional... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness and... See more

Response time

Reviewers highlight ambiguous aspects of response time, with experiences varying significantly among... See more

User experience

Consumers find user experience to be very satisfying, reporting that the whole process is smooth, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rebecca was absolutely amazing throughout my job search. She was supportive, professional, and really took the time to understand what I was looking for in a nannying role. Thanks to her help, I found... See more

Company replied

Rated 5 out of 5 stars

I called in a Sunday and Robert Mc Fadyen answered my call I needed help to find job as I wasn’t happy with the person who’s dealing with me and Robert says to me I’m going to work with you ! After fe... See more

Company replied

Rated 5 out of 5 stars

I have worked with Nadia for finding the right match with the families. She is always listens both clients and my preference and tries to match us both what we are looking for in terms of developme... See more

Company replied

Rated 5 out of 5 stars

Jack was absolutely incredible during my job search. He took the time to really understand what I was looking for, and it showed in every step of the process. Jack was professional, attentive and pa... See more

Company replied


Company details

  1. Childcare Agency
  2. Recruitment

Written by the company

Little Ones is an established London Nanny and Housekeeping agency. We have been specialising in the placement of bilingual and English-speaking Nannies, providing childcare solutions since 2005. We are the leaders in our field. We are proud to promote bilingualism and intercultural understanding through educating children with articulate bilingual and English speaking Childcare-givers. We understand the importance of language development in a child’s early years and we recruit candidates who share the same ethos. We understand that the roles of a Nanny, a Nanny-Housekeeper and a Housekeeper are very different. This is why our consultants are specialists both in the vocations and cultures of the people they place. We guarantee we can make the domestic recruitment process positive, personal and above all stress free.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(2,558)

154 reviews in the last 12 months

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Rated 5 out of 5 stars

Nanny role

From the start, signing up with little ones was an amazing experience. Super friendly and great communication. Carolina has done an amazing job in finding me the right position and that very quickly - within a week! She has helped and supported me in any way! Cannot recommend enough! Thank you :)

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Great communication.

Many Thanks to Laurane at Little one’s agency. She listened and paid attention to my working preferences.
She placed me with lovely clients. Whom I’m excited to join next month.
Working alongside such a professional recruitment consultant as Laurane made
me feel part of a TOP team. And together we impressed the clients!
I look forward to securing future placements with you. Thank you Laurane!

26 February 2025
Unprompted review
Rated 5 out of 5 stars

I work trough the Little Ones since…

I work trough the Little Ones since 2019. I really appreciate all the attention and support from the team. At the moment I’m being assisted by Lucas. He’s very dedicated to helping me to find a new job. I highly recommend the Little Ones,

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent
The staff are amazing in special Noemie who tried the best to help me to find a good job.
Thank you again for all your help
Mihaela

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy and professional

Throughout the years LittleOnes hasn't changed! The staff is great, especially Eleonora, very patient and supportive. Very professional. Claire as well is a wonderful person and both of them are simply human and very helpful.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Alicja is amazing!

Starting my new job tomorrow thanks to Alicja’s very helpful and professional dedication to us Nannies! I’m so grateful and happy! 😊

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Paediatric First Aid…

Exceptional Paediatric First Aid Course!"

I recently completed the Paediatric First Aid course at Little One London, and I am extremely impressed with the quality of the training. The course was both informative and practical, giving me the confidence to handle emergencies involving children. The instructors were highly knowledgeable, approachable, and made the learning experience engaging. The premises were clean, comfortable, and well-equipped. I feel so much more prepared to care for my little one, and I would highly recommend this course to any parent or caregiver. Thank you, Little One London, for such an invaluable experience!

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Lucas has been absolutely amazing and…

Lucas has been absolutely amazing and knowledgeable throughout the process.
He is skilled and gifted at listening & matching candidates with jobs, and does it all with a little humour and a smile.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Subject; interview arrangements

Subject: Excellent Experience with Elliot

I recently had the pleasure of speaking with Elliot, and I cannot express how impressed I was with his professionalism and knowledge. From the moment our conversation began, he took the time to thoroughly explain how the company operates, providing valuable insights that truly showcased its positive culture and opportunities for growth.

Elliot’s clear communication and approachable demeanor made the discussion enjoyable and informative. He was not only responsive to my questions but also went above and beyond to ensure I felt comfortable with the information provided.

I am grateful for the invitation to interview and appreciate his efforts in facilitating the process. Although I had to decline the opportunity due to accepting another position in Washington, DC, I will certainly keep in touch and hope to connect again in the future.

Thank you, Elliot, for your exceptional support and guidance!

Best,
Dorisilla

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Practical Knowledge and personable delivery combined for a great experience

Very good and highly knowledgable instructor who gave us the practical knowledge, the theory behind the knowledge and answered any questions we had regarding the course.

He made the course fun and light hearted while also dealing with the very serious issues we might face in the course of handling people that are in vulnerable and life-threatening situations.

Of all the first aid courses that I have been to, I feel like I learned the most from this one.

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Would just like to give a big thank you…

Would just like to give a big thank you to James from Little Ones London for his dedication, positive attitude and spirit, with helping me to find a perfect work position, considering the fact I am a mother of a small baby myself. I highly recommend Little Ones London if you are a nanny and love taking care of little ones.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

I am very happy that I chose Little Ones…

I am very happy that I chose Little Ones for my course Peadretic First Aid. The course is very informative, with a great book and practical exercises. The atmosphere was very friendly. I received the certificate via email after passing the on-line test. I confidently recommend choosing Little Ones for courses to prepare for working with children.

15 February 2025
Unprompted review
Rated 1 out of 5 stars

Extremely expensive and unprofessional business with abnormal prices

Extremely expensive business. Just to receive an interview/consultation you will need to pay 69£ - just to end up with loosing this money in the end, since the company will give you contract with immense price to pay, before you begin.
Not only that, you will be asked to pay 2 separate payments, for agency fee and person you are hiring too...
(I dealt with similar kind of business in the past and paid agencies fees for 1 month as a bonus that they found nanny for family with 4 children. But here, service tells that you must pay for 6 months fee, don't know where the hell they took that from, in addition to paying nanny separately....so absurdish!)
If you have 2 or more children, the company Little Ones will do everything possible to rob you dry.
Highly not recommended this company filled with greedy agents.

15 February 2025
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon Ilyas,

I am sorry to hear that you are not satisfied with your Little Ones service. We have been providing families with domestic staff for many years and pride ourselves on attention to detail. Our business model is entirely typical of a nanny Agency. We offer full transparency regarding the service and our billing structure before a client engages in the service so as to respect the time of clients who may be unwilling or unable to proceed on that basis. I wish you all the best with your search for a candidate.

Best regards,

James Ross
Client Relations Manager
Little Ones UK Ltd

Rated 5 out of 5 stars

I been in this agency for 4 years I…

I been in this agency for 4 years I believe.
I have had several consultants I’m at the moment with Rosie she is amazing .
I love the fact that they are honest and the most important thing is that they believe in you.Some agencies just think about the money it is really sad I have had really unpleasant experiences in other agencies that have amazing family reviews however the Nannie’s don’t feel the same way.Litle ones really gives you the confidence back as a nanny in finding the right family for you no matter of your background, culture or experience.At the moment I’m back in the interviewing process with Rosie helping me and it has been so easy to communicate with her ,she has been helping me a lot even on the same the of the interview she send me a uplifting msg that meant a a lot and straight after I called her.She is so nice and always available.Thank you team thank you Rosie.

18 February 2025
Unprompted review

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