Little Ones London Reviews 

2,552
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and supportive staff for providing outstanding guidance, making the entire job search process remarkably smooth, reassuring, and completely stress-free. People consistently highlight the exceptional customer service, noting that consultants are always extremely responsive, kind, and genuinely dedicated to matching individuals with the right families. However, some customers also noted frustrating delays, unhelpful communication, and significant difficulties when trying to secure suitable candidate replacements. A few reviewers expressed deep disappointment regarding unresolved issues, poor follow-up service, and a complete lack of proper support after initial placements unfortunately failed.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is professional, supportive, and efficient... See more

Service

Customers report overall satisfaction and positive experiences with the service, highlighting professional... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness and... See more

Response time

Reviewers highlight ambiguous aspects of response time, with experiences varying significantly among... See more

User experience

Consumers find user experience to be very satisfying, reporting that the whole process is smooth, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rebecca was absolutely amazing throughout my job search. She was supportive, professional, and really took the time to understand what I was looking for in a nannying role. Thanks to her help, I found... See more

Company replied

Rated 5 out of 5 stars

I called in a Sunday and Robert Mc Fadyen answered my call I needed help to find job as I wasn’t happy with the person who’s dealing with me and Robert says to me I’m going to work with you ! After fe... See more

Company replied

Rated 5 out of 5 stars

I have worked with Nadia for finding the right match with the families. She is always listens both clients and my preference and tries to match us both what we are looking for in terms of developme... See more

Company replied

Rated 5 out of 5 stars

Jack was absolutely incredible during my job search. He took the time to really understand what I was looking for, and it showed in every step of the process. Jack was professional, attentive and pa... See more

Company replied


Company details

  1. Childcare Agency
  2. Recruitment

Written by the company

Little Ones is an established London Nanny and Housekeeping agency. We have been specialising in the placement of bilingual and English-speaking Nannies, providing childcare solutions since 2005. We are the leaders in our field. We are proud to promote bilingualism and intercultural understanding through educating children with articulate bilingual and English speaking Childcare-givers. We understand the importance of language development in a child’s early years and we recruit candidates who share the same ethos. We understand that the roles of a Nanny, a Nanny-Housekeeper and a Housekeeper are very different. This is why our consultants are specialists both in the vocations and cultures of the people they place. We guarantee we can make the domestic recruitment process positive, personal and above all stress free.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3k reviews

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No recent history of asking for reviews

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4.4

All reviews

(2,552)

147 reviews in the last 12 months

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Rated 1 out of 5 stars

Frustrating and unprofessional

We went through the process of finding a housekeeper twice and both times were paired with an incompetent and difficult housekeeper who would not take direction, would not follow the guidelines of the contract, demanded payment weekly and wouldn’t pay taxes and or made us pay travel expenses on top of an already agreed high salary. The agency would not help or train the housekeepers and left it up to us. Both times. I don’t recommend for housekeeping. They get a huge cut and are not available to help solve the issue but call you every day when they are trying to get your business.

2 June 2025
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon Ms Ptak,

I am sorry to hear that you are not satisfied with your Little Ones service. We have been providing families with domestic staff for many years and pride ourselves on attention to detail. It is extremely important to Little Ones that your experience is a positive one and the situation you describe is absolutely not what we expect of our consultants or candidates. You have previously had your service entitlement extended by way of amelioration; I hope the current candidate is working out as intended.

Best regards,

James Ross
Client Relations Manager
Little Ones UK Ltd

Rated 5 out of 5 stars

Excellent

I had a great experience working with Laurane, she was professional, responsive, and truly attentive to my needs and preferences. Throughout the process, she kept me informed, gave valuable advice, and made sure I felt supported every step of the way. Thanks to her dedication, I was able to find a role that perfectly aligns with my skills and career goals. I would highly recommend her to anyone looking for new job opportunities or career guidance.

20 May 2025
Unprompted review
Rated 1 out of 5 stars

disappointing experience with this agency.

We had an extremely distressing and deeply disappointing experience with this agency. We approached them to find a temporary nanny for a 3-week period over Christmas to help care for our three children. From the outset, the agency informed us that it might be difficult to find suitable candidates, and ultimately we were presented with just one option.

Following the interview, the nanny seemed experienced and came with what we were told were excellent references. Silvia, our point of contact at the agency, provided the nanny’s contact details after we paid the full agency fee.

Unfortunately, what followed was one of the most traumatic experiences I have ever endured. From the very beginning, the nanny displayed unprofessional and inappropriate behavior questioning my parenting choices, criticizing the very fact that I had hired a nanny, and making unsettling, racially charged remarks. I have video evidence of some of this behaviour.

When I raised these serious concerns with the agency, I was told that someone from a similar background at the agency had reviewed the comments and determined they were not racist a shocking and dismissive response. The agency refused to take any responsibility, claiming they had completed proper due diligence and reference checks, which I now seriously doubt.

Things only escalated. The nanny was found drunk in my home on more than one occasion, sent me abusive and intoxicated messages, and even demanded more money than was originally agreed. Regrettably, I complied at the time, hoping things would improve. Eventually, we had no choice but to ask her to leave after another disturbing incident again, with photographic and video evidence provided to the agency.

To this day, I feel completely violated and let down. The trauma of allowing someone so unsuitable into my home, around my children, is something that continues to affect me. The nanny manipulated, gaslit, and took advantage of my kindness and inexperience with such situations. It wasn’t until a friend visited and noticed the signs of her being under the influence that I realized what was really going on.

We’ve had a long-standing, positive relationship with our weekend nanny, and have worked with other reputable local agencies for years without issue. This experience, however, has left me shaken and deeply regretful for ever placing my trust in this agency.

To make matters worse, after her dismissal, the nanny continued to harass me via WhatsApp with abusive messages. I’ve since blocked her, but the fact that she was ever recommended by a professional agency is deeply concerning.

This review is written not out of anger, but out of a sincere desire to prevent this from happening to another family. The agency failed completely in safeguarding, vetting, and responding to what was an incredibly serious and harmful situation. I would strongly caution others against using their services.

3 January 2025
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon,

I am sorry to hear that you are not satisfied with your Little Ones service. We have been providing families with domestic staff for many years and pride ourselves on attention to detail. It is extremely important to Little Ones that your experience is a positive one, and the situation you describe is absolutely not what we expect of our candidates. My offer in resolution of this matter, previously communicated by email, remains open to you should you wish to exercise it.

Best regards,

James Ross
Client Relations Manager
Little Ones UK Ltd

Rated 3 out of 5 stars

Mixed feeling

The instructor was really good, he made sure we knew what we were doing and practiced until we could do the First Aid. However, they did not cover all the topics they promised they would, and when I enquired afterwards, I had no reply. This led me to decide not to go back to them again.

13 April 2025
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon,

I am sorry to hear that you are not satisfied with your experience with Little Ones. I would be happy to look into this matter for you to see if there is anything I can do to help. I can be contacted at j.ross@littleoneslondon.co.uk.

Best regards,

James Ross
Client Relations Manager
Little Ones UK Ltd

Rated 5 out of 5 stars

Victoria

Vittoria was amazing for me and she found the perfect job..she always patient and always ready to help!!She always has been so kind!!
I really appreciate everything you did for me!!
You are a star!
Thank you 🙏

3 January 2025
Unprompted review
Rated 5 out of 5 stars

The agency is amazing

The agency is amazing - everything was so easy to start up and they're very quick and efficient at sending over job vacancies.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Nanny role

From the start, signing up with little ones was an amazing experience. Super friendly and great communication. Carolina has done an amazing job in finding me the right position and that very quickly - within a week! She has helped and supported me in any way! Cannot recommend enough! Thank you :)

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Great communication.

Many Thanks to Laurane at Little one’s agency. She listened and paid attention to my working preferences.
She placed me with lovely clients. Whom I’m excited to join next month.
Working alongside such a professional recruitment consultant as Laurane made
me feel part of a TOP team. And together we impressed the clients!
I look forward to securing future placements with you. Thank you Laurane!

26 February 2025
Unprompted review

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